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Cisco Unified Communications Model RFP Template

This template provides questions and guidelines for creating a Unified Communications RFP that covers architecture, security, applications, mobility, and more. Safeguard IP-based content, educate on requirements, and speed up the RFP process.

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Cisco Unified Communications Model RFP Template

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  1. Cisco Unified CommunicationsModel RFP Template Barry Turner, Business Development Cisco Unified Communications Ann Swenson, Product & Technology Marketing Cisco Unified Communications

  2. Cisco Unified Communications Cisco Strategy: CreateSolutions that Enable MoreEffective Communicationsthat Directly Impact Businesses’ TopandBottom Line Collaborative Open Effective Eliminate communications complexity and reach the right resource the first time Applications that enable user-controlled productivity anywhere, anytime with any device Standards-based, Secure Systems, built into the Intelligent Information Network

  3. A Comprehensive Unified Communications Portfolio A Complete Flexible, Resilient and Secure Suite of Unified Communications Products that Scale and Adapt to the Needs of Any Business Applications Endpoints Call Control Infrastructure • Workplace services • Voicemail and UM • Emergency responder • Customer contact • Rich-media conferencing • IP Phones • Wireless Phones • Soft client • Video Telephony • Hosted call control • Cisco Unified CallManager • Cisco Unified CallManager Express (part of Integrated Services Routers) • Integrated network infrastructure: • Security • QoS • Availability • Management • Administration

  4. Design principles • Vendor neutral • The word Cisco not used • No Cisco brand or product names used • Questions phrased to be describe functionality, not cisco features • Content becomes yours • Use it as you see fit • Copy once sentence • Copy whole document • Designed to be used by Consultants • Has the look feel & quality of typical large enterprise RFP • Questions mainly of a compliant / not compliant nature

  5. Why create a Unified CommunicationsRFP Template Challenges TDM- Focused Tries to be IP Unified Communications only

  6. Customer benefits • Speed to market • Saves time and expense • Safe guards by asking relevant questions • IP based content • Educates them on IP requirements • e.g. open standards, QoS etc

  7. Why a converged document needed • Architecture • Security • QoS • Open standards • More than just voice, IM, video and collaboration • Applications • Mobility

  8. Architecture • Wan, LAN through to network management • WAN & Gateways • Gateway functionality • Position in architecture • Leverage existing infrastructure • LAN • Relevance of Ethernet switching • Security • Manageability • WIFi • Choice of architectures • Centralised • Distributed • Hoisted • mixed

  9. Infrastructure • VLAN segmentation • Layer 2 protection • Firewall • Intrusion detection • QoS and thresholds • Secure VPN • Wireless security • Applications • Multi-level administration • Toll fraud protection • Secure management • Hardened platforms • h.323 and SIP signaling Internet • Endpoints • Digital certificates • Authenticated phones • GARP protection • TLS protected signaling • SRTP media encryption • Centralized management • Call Management • Hardened Windows OS • Digital certificates • Signed software images • TLS signaling • Integrated CSA Secure IP CommunicationsSystems Approach in Action Intranet

  10. QoS • Layer 2, switching • Layer 3, WAN • Gateways • Call control • CAC via RSVP • Session border control

  11. Open Standards Security • SRTP • X.509 V3 • https • TLS Call control • SIP, H.323, MGCP • RTP Infrastructure • RSVP agent • 802.3af • 802.11b/g • Discovery protocol Applications • SIP/SIMPLE • Jabba • TAPI • JTAPI • XML • VXML • Http Video • H.26x • QoS Messaging • MAPI • Imap

  12. Media • Voice • Video • Data collaboration • Instant messaging

  13. Applications • Collaboration • Application sharing • Instant messaging • Mix voice & video • Customer service • VXML self service • Edge queuing • Multi-media queuing • Virtual agent groups • Messaging • Unified messaging • Visual voice mail • Text to speech • Personal communications • Presence • Multi-media • Messaging • Directory access • Mobile • Handset applications • Presence • Web access • Hospitality • XML e.g. time management

  14. Mobility Mobility / Home working Mix of technologies needed • GSM • WLAN • VPN • Web • Messaging • Mobile / Fixed convergence

  15. Comprehensive Coverage of Entire Portfolio • Vendor Guidelines • Enterprise Overview • Architecture • Security, End to End Infrastructure, Scalability, Mobility, Availability, Openness, etc • Communications Infrastructure • Voice services, handsets and features, migration and interoperability • Video & TV • Mobility • Messaging • Workforce collaboration and multimedia • Customer service • Management • Financial info • Authored by Cisco Product Managers, Technical primes and Technical Marketing Engineers

  16. Pre-RFP/RFI Stage Model RFP covering converged network (Questions document) Market Segments Enterprise Commercial US International Versions

  17. Proposal Expert team

  18. Sections 1 - 4 • 1. Executive summary • What is the customer trying to achieve • 2. Vendor guide lines • The process & time times etc • 3. Enterprise overview • Current state of the customers communications architecture and where they want to be • 4. Introduction to the technical sections

  19. Section 5 – The Architecture • Wan • Lan • Wifi • Security • Scalability • Availability • Opennes • Operating environment

  20. Section 6 – Communication Infrastructure • Standard voice services • Call control • End points • Voice, video, wifi handsets • Migration • Standards supported • Specific features

  21. Section 7 – Video & TV • MCU • Video Gateways • QoS

  22. Section 8 - Mobility • Single number reach • Dial one number regardless of location • Mobility end points • Soft clients • Remote working • Home and mobile working requirements • VPN

  23. Section 9 - Messaging • Architecture • Security • Inter-operability • Scalability • User admin & features • System admin • Advanced features

  24. Section 10 - Collaboration • Large group collaboration • Audio, video and application for large groups • Presence services • Architecture, network interfaces, features, scalability • Unified clients • Desl top client that delivers voice, IM, messaging, conferencing via a “buddy list”

  25. Section 11 – customer service • Systems architecture • Call treatment • Management • Multi-media • Availability • Out Bound • Desktop integration • Applications

  26. Section 12 – network management • General solution management • Network monitoring and management • Service monitoring and management • Diagnostics and monitoring • Provisioning and change management

  27. Section 13 – development strategy • Request for road map information

  28. Section 14 – planning, design, implementation • General service capabilities • Planning and design • Implementation • Maintenance • Optimisation Project management • Project management • Partner certification and channel methodology • Quality assurance and control

  29. Section 15 - commercial • Terms and conditions • Pricing scenarios • Financing options • Warranty • Training • Vendor compliance & quality

  30. Section 16 • Glossary and references

  31. Appendices • Building layout • User profiles • End to end infrastructure • Full list of locations • List of locations with existing equipment

  32. Appendices – User profiles

  33. Appendices – building layout

  34. Moving Forward and Access • Find it: • On the Proposal Experts website (internal): • http://wwwin.cisco.com/WWSales/wwops/wwssp/proposalexperts/ • On the Cisco Channel Partner Website (external): • http://www.cisco.com/web/partners/sell/technology/ipc/resources.html • To be updated twice a year • Contact through the Cisco CLP team at CiscoCLP@cisco.com: • Barry Turner • Ann Swenson

  35. Questions? CiscoCLP@cisco.com

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