QC Throughput Rate Improvement TECH 50800 Project Measure Phase
Project Review • Productivity is the KPI at our facility. So if productivity is increased the cost decreases. • No project has been done for the AWCC Quality productivity (KPI). Since the repair department is being transferred to another facility, need is to understand the productivity expectations.
CTQ Tree Customers CTQ KPOV KPIVs Manpower Labelers Overall repaired phone Functional test QC’d Phone Kitters Components Final QC check Associates ICE
Process observation worksheet • Check sheets • Spaghetti diagram
Data Collection Plan • Historical data • Process owner • Excel file attached with the presentation
Tollgate Review • I Concur that the Measure phase was successfully completed on 10/22/2013 • I concur the project is ready to proceed to next phase: Analyze Greg Malone Process Owner Anil Nair Champion/MBB