Swedish Tax Agency – Eric Thorén

1. Giving citizens the right means to contribute to the society – reflections and experiences from Sweden Swedish Tax Agency – Eric Thorén

2. Topics • The Swedish context • Drivers for citizen participation • What we have done and where we are • Thoughts for the future

3. The Swedish context

4. The Swedish context Tax Gap 8-9 % • Veryhigh 3rd party reporting • Relativelyeasyto ”do the right thing” • A Tax agencythatis viewed as an authoritythat is: • helping in doing the right thing • defendingthosewhoaredoing the right thing • addressingthosewhoaren’tdoing the right thing Audit results 1-2 % Right from the beginning ~90 %

5. Drives for citizen participation

6. Drivers for citizen participation • Confidence in the authority (we are good guys) • Just and fair decisions from the authority • Emphatic treatment that supports the citizen • Simplicity in doing the right thing (regulations and services) • Secure and comfortable solutions • Social norms in oursociety – Swedes like the infrastructureof the society

7. What we have done and where we are • Educational efforts • High schools • Campaign • Transforming the Swedish Tax Agency

8. Thoughts for the future

9. Thoughts for the future • Simplicity (regulations and services) • Comprehensibility – all the way • Availability - not only a “tech thing” • On the citizen’s term • Enhancedcooperationwithindustry/unions/civicgroups

10. Muchasgracias!