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WRAP and the Internet Presented by Anne Frank <anne@wiredwizard.com> Northeast WRAP Conference Amherst, MA 21 July 2005 Overview Getting Started What can you do on the Internet? Where can you get free Internet access? Browsers and Searching Email Safety Issues

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WRAP and the Internet

Presented by

Anne Frank

<anne@wiredwizard.com>

Northeast WRAP Conference

Amherst, MA

21 July 2005


Overview l.jpg
Overview

  • Getting Started

  • What can you do on the Internet?

  • Where can you get free Internet access?

  • Browsers and Searching

  • Email

  • Safety Issues

  • Brief Overview of Chat and Instant Messaging (IM)

  • Where to get more information

  • Summary


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Getting Started

  • What do you need to get started?

    • Access to a computer that is connected to the Internet


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Finding Free Internet Access

  • Where to look for free Internet access if you don’t have a computer:

    • Public libraries

    • Community Mental Health Centers

    • Some colleges/universities?

  • Where to look for free Internet access if you have a computer (though you have to put up with a lot of advertising):

    • www.netzero.com, www.juno.com


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What can you do on the Internet?

  • Find information using internet browsers and search engines

  • Send and receive e-mail and subscribe to email lists

  • Communicate with other people

  • Distance learning

  • Shop


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Browsers and Searching

  • Examples of Browsers

    • Internet Explorer

    • Netscape

    • Mozilla Firefox




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How to use a browser

  • URL (Universal Resource Locator) - address of information on the World Wide Web

  • Use HyperText Transport Protocol (http) or HTTP over Secure Sockets Layer (SSL), abbreviated https

  • http://www.sitename.com

  • https://www.sitename.com

  • Domain suffixes (e.g. “.com”) tell you the type of site or where it is located.


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Important Domain Suffixes to Know

  • Anything not ending with these suffixes is definitely outside the US. Some of these, like .com, .org and .net, may be. Knowing where you are is the key to knowing how much to trust the information.

  • AC - Academic (same as .edu)

  • CO - Commercial (same as .com)

  • COM - Commercial

  • EDU - Educational Site in the U.S.

  • GOV – U.S. Government

  • INT - International

  • MIL – U.S. Military

  • NET - Network

  • ORG - Non-Profit Organization

  • ARPA – Research Organization

  • NATO – North Atlantic Treaty Organization



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Search Engines

  • What is a “Search Engine”?

    • Enables users to search the Web

    • Uses keywords to find information

    • Modern version of a library “card catalog”

    • Features usually include:

      • Ranking of pages by how well they matched keywords

      • Suggestion of possible alternate search terms

      • Option to find similar pages

    • Results are often affected by sponsored advertising


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Most Popular Search Engines?

  • Google (www.google.com)

  • Google (www.google.com)

  • Google (www.google.com)

  • Yahoo! (www.yahoo.com)

  • AltaVista (www.altavista.com)

  • Lycos (www.lycos.com)


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Doing Research with Google Example 1 – Finding a Psychiatrist


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Doing Research with Google Example 1 – Finding a Psychiatrist, continued


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Doing Research with Google Example 1 – Finding a Psychiatrist, continued


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Doing Research with Google Example 1 – Finding a Psychiatrist, continued


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Doing Research with Google Example 1 – Finding a Psychiatrist, continued


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Doing Research with Google Example 1 – Finding a Psychiatrist, continued


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Doing Research with Google Example 2 – Finding Local Information


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Doing Research with Google Example 2 – Finding Local Information, continued


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Doing Research with Google Example 2 – Finding Local Information, continued


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Doing Research with Google Example 3 – Getting Information from a Phone Number

  • Now click “Google Maps”


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Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d

  • Click on “To here”


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Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d

  • Enter starting address, click on “Get Directions”


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Doing Research with Google Example 3 – Getting Information from a Phone Number, cont’d


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Doing Research with Google Example 4 – Looking up Medication


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Doing Research with Google Example 4 – Looking up Medication, continued

  • Type “Lithium” in the search box and press the Enter key


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Doing Research with Google Example 4 – Looking up Medication, continued

  • Click on “Drug Information”


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Doing Research with Google Example 4 – Looking up Medication, continued

  • Click on the top listing of “Lithium”


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Doing Research with Google Example 4 – Looking up Medication, continued


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Questions?

  • Getting Started

  • What can you do on the Internet?

  • Where can you get free Internet access?

  • Browsers and Searching

  • Email  this is next

  • Safety Issues

  • Brief Overview of Chat and IM

  • Where to get more information

  • Summary


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Email

  • How can you get a free email account?

  • If you already have an email account, what do you need to know to set it up on your computer?

  • How do you subscribe to an email list?

  • Example: finding and subscribing to

    mental-health-recovery@yahoogroups.com


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Email

  • Where can you get a free email account?

    • Google keywords: free email

    • gmail.google.com

    • www.yahoo.com

    • www.hotmail.com

    • Many, many others

  • These can all be used through browsers


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Setting Up an Email Client

  • What if you have an email account and want to set up an Email program (also known as a client)?

  • Common, popular Email programs:

    • Outlook

    • Outlook Express

    • Eudora

    • Mac OS X Mail

    • Netscape

    • Mozilla, Mozilla Thunderbird

    • Opera, Pegasus, Lotus Notes… others?


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Setting Up Email, cont.

  • These items will usually be supplied by your Internet Service Provider (ISP), but…

    What do they really mean?

    • Account Name

    • User Name

    • Password

    • Incoming Server Name

    • Incoming Server Type

    • Outgoing Server Name


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Setting Up Email, cont’d

  • Let’s look at the easy ones first…

  • Account Name

    • This is going to be the full email address, and will look something like: UserName@domain.extension, for example, anne@wiredwizard.com

  • User Name

    • This is just the part before the @, so in the example here, would just be anne

  • Password

    • This is whatever was assigned or chosen as a password when the email account was created.


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Setting Up Email, cont’d

  • Now for the trickier ones… What’s a Server and what do these mean?

    • Incoming Server Name

    • Incoming Server Type

    • Outgoing Server Name


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Setting Up Email, cont’d

  • Servers are computers that are set up to service requests. In overly-simplified terms, they are out there waiting for “clients” to ask them to do something. They typically hold on to large amounts of data, can search through the data, pass requests on to other servers, and talk to each other through well-defined rules called protocols.


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Setting Up Email, cont’d

  • An email server typically uses a couple of different protocols, one called Simple Mail Transfer Protocol (SMTP), and one called Post Office Protocol (POP). SMTP is used by the email program on your computer to hand mail off to the email server. POP is used by the email program on your computer to retrieve your email from the server. Some servers use a different protocol called IMAP (the Internet Message Access Protocol), to retrieve your email from the server, but the information needed is exactly the same.


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Setting Up Email, cont’d

  • Incoming Server Name

    • typically mail.domain.extension or pop.domain.extension

    • e.g. mail.registeredsite.com, pop.east.cox.net

  • Incoming Server Type

    • Usually POP3

    • IMAP more common on University/College systems

  • Outgoing Server Name

    • Typically mail.domain.extension or smtp.domain.extension

    • E.g. smtp.east.cox.net, smtp.idt.com, mail.madethisup.com


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Subscribing to Email Lists

  • What is an Email list?

    • Electronic mailing lists are a special usage of email that allows for widespread distribution of information to many Internet users. Software is installed on a server which processes incoming email messages and distributes the message to all users subscribed to the mailing list.


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Subscribing to Email Lists, cont’d

  • Where to start looking:

    • www.yahoogroups.com

    • www.lsoft.com/catalist.html

    • http://groups-beta.google.com/ (new feature of Google)

    • Google keywords: email list


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Subscribing to mental-health-recovery@yahoogroups.com

  • Go to www.yahoogroups.com

  • If you haven’t already joined www.yahoogroups.com, follow the instructions to create a user id and password. This will give you full access to all of the web-based features of the group. These features include:

    • Changing how your emails are delivered. You can stop your email, get all your emails in one “Digest” each day, or get individual email. If you join yahoogroups, you have control.


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Subscribing, continued

  • Ability to read and respond to email from the web-based interface.

  • If you prefer not to be a member of yahoogroups, you can subscribe by sending a blank email (one with no message or subject) to

    mental-health-recovery-subscribe@yahoogroups.com


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    Subscribing, continuedjoining yahoogroups


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    Subscribing, continuedjoining yahoogroups


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    Subscribing, continuedjoining yahoogroups


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    Internet Safety

    • Basics

    • What is Phishing?

    • What is Spoofing?

    • Avoiding Scams

    • Ways to avoid being Spoofed

    • More Spoofing

    • Virus Protection software

    • Email Attachments

    • Firewalls


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    Internet Safety

    • Usernames & Passwords

      • When you register with different sites, you will generally pick a username and a password.

      • Write down the site name, username, and password and keep the information in a safe place (NOT on your computer).

      • Get in the habit of doing this each time you register with any site.

      • This way if something happens to your computer, you still have the information.

      • Protect your password information, since most people use the same password in a lot of places. If someone knows your password for one site, they might be able to use it to get at more personal information at another site.


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    Internet Safety

    • Sharing Personal Information

      • Use caution in sharing personally identifying information in chat or on mailing lists. It is wise to choose an alias and not to tell too much about yourself until you are really sure that the person or persons you are conversing with are trustworthy. Trust your instincts.


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    What is Phishing?

    • (fish´ing) (n.) The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.

    • Phishing schemes often involve “spoofing” of internet addresses.


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    What is Spoofing?

    • In networking, the term is used to describe a variety of ways in which hardware and software can be fooled. IP spoofing involves trickery that makes a message appear as if it came from an authorized IP address.

    • Spoofing is used combined with phishing to email spam to thousand of people asking them to go to a web site to confirm some kind of confidential financial information

    • When they click on the link in the email, they arrive at a site that looks just like the business they expect, whether it is AOL, their bank, or some other institution they would trust with their credit card information.

    • Many people are tricked into entering personal data and credit card information on these sites.


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    Avoiding Scams

    • NEVER enter personal data unless you are certain of where you are, how you got there, and if you are entering credit card or financial data, you should be on a secure web site (the URL should begin with https://)

    • The same goes for giving any personal information to someone who calls on the phone, even if they claim to be a representative of your credit card company checking to make sure your credit card hasn’t been used fraudulently. Hang up and call the number on the back of your credit card.


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    Ways to avoid being Spoofed

    • www.spoofstick.com


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    Browser with Spoofstick installed

    • http://antwrp.gsfc.nasa.gov/apod/astropix.html


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    More SpoofingSpoofing and return addresses

    • Spoofing also refers to forging an e-mailheader to make it appear as if it came from somewhere or someone other than the actual source.

    • It is possible for e-mail headers to be forged, just as it is possible for someone to forge a return address on a letter. Spammers do this all the time so that they are less likely to be caught.


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    Virus Protection Software

    • Anti-Virus software is absolutely essential for a PC running Microsoft Windows.

    • The ones with the most name recognition are the ones that come bundled with new PCs

      • McAfee

      • Norton Anti-virus

    • Free online scans for viruses and spyware are available at http://housecall.trendmicro.com. This site will test computer speed, 'net connection, drive health, etc. and not only flags any potential issues but also explains why the issue is important and how to address it.


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    Virus Protection Software, cont’d

    • Free Anti-Virus software is available at http://free.grisoft.com. Click on “Get AVG Free” and follow the instructions to download and install the software.

    • Google keywords: virus protection


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    Email Attachments

    • NEVER open an email attachments if you don’t know the person who sent it

    • Only open email attachments from someone you know if it has been scanned for viruses or it is a graphics (picture) file (.jpg, .gif).

    • Which email attachments are unsafe?

      • Any attachment that came from someone you don’t know

      • Almost any attachment except graphics (picture) files ending in .jpg, .gif that will simply be opened and displayed.

      • Attachments ending in .exe and .zip are particularly dangerous.


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    Firewalls

    • A firewall is a security system that acts as a protective boundary between a network and the outside world.

    • Firewalls are a good idea if you have a connection that is “always on” such as a cable modem or DSL. With a connection that is always on, you may have the same address on the internet for long periods of time, and you have a high speed connection, making you a tempting target for a hacker.

    • If you are using a modem and dial-up connection, this is really not critical because it is unlikely that a hacker will try to get to your computer through a relatively slow dial-up connection that isn’t there all the time.

    • Also, when connecting to the internet through a modem, your address on the internet changes every time you connect.


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    Firewalls, continued.

    • Windows XP includes Internet Connection Firewall (ICF) software you can use to restrict what information is communicated between the Internet and your home or small office network.

    • For information about firewalls, including places to get free firewall software go to:

      • www.zonelabs.com

      • www.firewallguide.com

    • Google keywords: firewall software


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    Chat and Instant Messaging (IM)

    • Popular chat programs

      • mIRC, xChat, ICQ

      • Google keywords: chat programs

    • Popular Instant Messaging Programs

      • AOL Instant Messenger

      • Yahoo! Messenger

      • MSN Messenger

      • Windows Messenger

      • Google keywords: instant messaging


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    Where to get More Information

    • Information on low cost re-cycled computers

      • www.techsoup.com/products/recycle/index.cfm#find, click on “find recycled hardware”. Make sure when buying any kind of used computer equipment that there is a legal copy of Microsoft Windows or the Mac OS and that you get the CDs and documentation that originally came with the computer.

      • Google keywords: recycled computers


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    Where to get More Information, continued

    • Web sites providing information on patient assistance programs providing no cost prescriptions for eligible participants

    • Google keywords: patient assistance programs

      • www.needymeds.com

      • www.rxassist.org

      • www.pparx.org


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    Where to get More Information, continued

    • For people who take meds who would like email or phone reminders. Google keywords: phone reminders or email reminders

    • These are free, but will only send one email a day:

      • http://www.memotome.com/

      • http://alerts.yahoo.com/

    • These have a low cost, but will send more than one email a day:

      • http://timecave.com/

      • http://www.personalmd.com/register.shtml


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    Where to get More Information, continuedEarliest mental health sites est. on the web, 1 of 3

    • www.pendulum.org


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    Where to get More Information, continuedEarliest mental health sites est. on the web, 2 of 3

    • www.peoplewho.org


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    Where to get More Information, continuedEarliest mental health sites est. on the web, 3 of 3

    • www.walkers.org


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    Summary

    • Getting Started

    • What can you do on the Internet?

    • Where can you get free Internet access?

    • Browsers and Searching

    • Email

    • Safety Issues

    • Brief Overview of Chat and Instant Messaging

    • Where to get more information