WEBINAR Wrap Internet Of Things (IoT) Solutions With The Right DevOps Processes

2. WEBINARWrap Internet Of Things (IoT) Solutions With The Right DevOps Processes Amy DeMartine, Senior Analyst Michele Pelino, Principal Analyst June 22, 2016. Call in at 10:55 a.m. Eastern time

4. Agenda • What is the state of IoT adoption? • Examples of DevOps and IoT • What modifications are needed for the continuous delivery pipeline for IoT? • How can you avoid pitfalls by implementing DevOps processes for IoT?

5. Agenda • What is the state of IoT adoption? • Examples of DevOps and IoT • What modifications are needed for the continuous delivery pipeline for IoT? • How can you avoid pitfalls by implementing DevOps processes for IoT?

6. IoT premise: increasing software control of the physical world • Combining sensors, actuators, networks, and analytics • . . . to connect physical objects, products, and infrastructure. • . . . to computing systems over the internet.

7. Three levels of IoT value propositionsBASED ON IMPROVED BUSINESS OUTCOMES Innovate new products and services. Transform customer engagement. Optimize physical assets.

8. Enterprises lead SMBs in IoT adoption Source: “DevOps Makes Modern Service Delivery Modern” Forrester report

9. IoT data drives a feedback loop to digitize business and improve customer experience M2M technologies Source: “Mapping The Connected World” Forrester report

10. IoT will require a distributed architecture that integrates specialty and enterprise software platforms Analysis Awareness Aggregation and integration Things and networks Ingestion and delivery • Data aggregation • API management • Analytics • Sensors and devices • Gateways • Connectivity • Protocol translation • Device management • Data conversion Services tier: enterprise apps Alternatives Action Source: “Brief: CIOs Will Architect And Operate The Internet Of Things” Forrester report

11. “What are your firm’s plans to adopt M2M/internet-of-things solutions or applications?” Source: “DevOps Makes Modern Service Delivery Modern” Forrester report

12. B2B IoT use cases involve connected assets Source: “Mapping The Connected World” Forrester report

13. Implementation and deployment plans vary by case Source: “The Internet Of Things Heat Map, 2016” Forrester report

14. Heat map of key IoT opportunities varies by industry and application Source: “The Internet Of Things Heat Map, 2016” Forrester report

15. Two fundamental IoT scenarios emerge from two different business stakeholders Source: “Brief: The Two Fundamental IoT Business Opportunities” Forrester report

16. IoT usage is quite different in the two scenarios Customer product Business process • Product design • Product engineering • Chief product officer • Chief technology officer • Chief marketing officer • Line of business • General manager • Chief of operations • Chief operations officer Business owner examples Only product companies (discrete manufacturing or consumable goods) All companies Relevant types of companies • At the customer’s point of use with a physical product: • In products — e.g., garage door opener • On product dispensers — e.g., coffee maker • In multiple company assets, across a business process, including a customer experience (CX): • Internal operations — e.g., manufacturing • Customer-facing operations — e.g., retail store or amusement park IoT sensor location • Indirect • Improves the service experience of the customer interacting with company ops • Direct • Improves the CX with a specific physical product at the point of use Customer impact Source: “Brief: The Two Fundamental IoT Business Opportunities” Forrester report

17. In what ways is your company using or planning to use IoT? [choose one] • In the products we produce • On assets to enable our business processes • Both in the products we produce and on assets to enable our business processes • We are currently piloting or planning IoT solutions. • We are not interested in IoT solutions.

18. Agenda • What is the state of IoT adoption? • Examples of DevOps and IoT • What modifications are needed for the continuous delivery pipeline for IoT? • How can you avoid pitfalls by implementing DevOps processes for IoT?

19. Priorities of the business Source: “DevOps Makes Modern Service Delivery Modern” Forrester report

20. IoT and DevOps make perfect partners • Functionality updates • Defect fixes • Security remediation

21. Casino table example • Tables, shoes, cards, and chips all RFID-enabled • Startup company trying to release new features quickly and handle multiple versions • Casinos decide when to take new versions. • Tables inside casino firewall • Trying to develop a new product with slow release cycles and buggy code

22. Healthcare product example • 17 different product versions/lines • Started at up to 150 build candidates per day; now have more than 800 build candidates per day • Deployment took hundreds of hours; now automated and silent • Spreading to other types of products throughout the company

23. Agenda • What is the state of IoT adoption? • Examples of DevOps and IoT • What modifications are needed for the continuous delivery pipeline for IoT? • How can you avoid pitfalls by implementing DevOps processes for IoT?

24. DevOps demands changes in many areas Source: “DevOps Makes Modern Service Delivery Modern” Forrester report

25. DevOps applied to non-IoT applications Source: “IoT Success Requires A DevOps Mindset” Forrester report

26. DevOps applied to IoT applications: flexibility and scale Source: “IoT Success Requires A DevOps Mindset” Forrester report

27. What to plan for with IoT deployment • Specific types of devices • Customer preference • Connectivity • Cloud controllers

28. Agenda • What is the state of IoT adoption? • Examples of DevOps and IoT • What modifications are needed for the continuous delivery pipeline for IoT? • How can you avoid pitfalls by implementing DevOps processes for IoT?

29. Plan ahead; avoid pitfalls • Connectivity patterns • Fault detection • Device lifespan • Device limitations • Load conditions • Holistic security • Device certification

30. Use PDCA to enhance your improvements Source: “IoT Success Requires A DevOps Mindset” Forrester report

31. Use PDCA to enhance your improvements (cont.) Source: “IoT Success Requires A DevOps Mindset” Forrester report

32. Want to learn more? • “Brief: The Two Fundamental IoT Business Opportunities” Forrester report • “Brief: The State Of DevOps Industry Adoption For 2016 — Where’s The Heat?” Forrester report • “DevOps Makes Modern Service Delivery Modern” Forrester report • “The Internet Of Things Heat Map, 2016” Forrester report • “Internet-Of-Things Software Platforms Simplify Transformation Of Business Operations” Forrester report • “IoT Success Requires A DevOps Mindset” Forrester report • “Predictions 2016: IoT’s Impact Inside Companies” Forrester report • “TechRadar™: Internet Of Things, Q1 2016” Forrester report

33. Amy DeMartine +1 617-613-8906 ademartine@forrester.com Michele Pelino +1 617-613-6228 mpelino@forrester.com