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Interactive Policy Making – Online Consultations and Feedback Mechanism DG TAXUD Workshop , 06 May 2004, 14.30 – 16.0

Interactive Policy Making – Online Consultations and Feedback Mechanism DG TAXUD Workshop , 06 May 2004, 14.30 – 16.00 The IPM initiative Gudrun Waldenström - DG MARKT A 3 Eurobarometer Jan 2001 "73% of enterprises believe the EC does not listen to enterprises"

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Interactive Policy Making – Online Consultations and Feedback Mechanism DG TAXUD Workshop , 06 May 2004, 14.30 – 16.0

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  1. Interactive Policy Making – Online Consultations and Feedback MechanismDG TAXUD Workshop, 06 May 2004, 14.30 – 16.00 Interactive Policy Making – DG TAXUD workshop 06.05.2004

  2. The IPM initiativeGudrun Waldenström - DG MARKT A 3 Eurobarometer Jan 2001 "73% of enterprises believe the EC does not listen to enterprises" Interactive Policy Making – DG TAXUD workshop 06.05.2004

  3. The IPM initiativeGudrun Waldenström - DG MARKT A 3 White Paper on Governance e-Commission initiative Better Regulation initiative “Citizens, consumers and business should play an active role in the European Union’s policy-making process” Interactive Policy Making – DG TAXUD workshop 06.05.2004

  4. The IPM initiativeGudrun Waldenström - DG MARKT A 3 OBJECTIVES: Make available the opinions and experiences of business and citizens in order to: • Evaluate proposals for new actions • Assess impact of policies on the ground by exploiting the opportunities offered by the Internet Interactive Policy Making – DG TAXUD workshop 06.05.2004

  5. IPM online consultationsGudrun Waldenström - DG MARKT A 3 1) The Commission launches an online consultation on a specific issue. 2) Interested parties reply within a given time frame. Policy Making 3) The Commission analyses the results for policy-making purposes. Interactive Policy Making – DG TAXUD workshop 06.05.2004

  6. IPM Feedback Mechanism Gudrun Waldenström - DG MARKT A 3 1) Citizens and business seek advice from existing contact points (intermediaries). Reporting problems 2) Intermediaries provide a reply to their clients... 3) ... and report problems to the Commission in a structured online form. Policy Making Intermediaries Answerhelp daily contact 4) This unsolicited feedback is then used for policy-making. Interactive Policy Making – DG TAXUD workshop 06.05.2004

  7. Problematic cases: Encountered by citizens or business Related to the functioning of the Internal Market Reported to intermediary networks such as : Euro Info Centres (EIC) Citizens Signpost Service (CSS) European Consumer Centres (ECC) Responses from stakeholders to online structured questionnaires Data collected through a representative panel of European companies (European Business Test Panel - EBTP) Data collectedGudrun Waldenström - DG MARKT A 3 Online Consultation Feedback Mechanism Interactive Policy Making – DG TAXUD workshop 06.05.2004

  8. Promotion and accessGudrun Waldenström - DG MARKT A 3 Via Your Voice in Europe (http://europa.eu.int/yourvoice): • Promotion and access to Commission online consultations • Access to information on intermediary networks • Information on IPM initiative Interactive Policy Making – DG TAXUD workshop 06.05.2004

  9. Benefits for Policy-Making Gudrun Waldenström - DG MARKT A 3 • Easier participation of stakeholders to policy-making • Close monitoring of impact of existing EU policies • Provision of additional input for new policy initiatives based on new sources of grass-roots evidence • Greater transparency (publication of results) • Information instantly available for policy-makers Interactive Policy Making – DG TAXUD workshop 06.05.2004

  10. IPM Online Consultations Interactive Policy Making – DG TAXUD workshop 06.05.2004

  11. IPM Online Consultations: PrinciplesChristophe Volckaert, DG Admin/DI IPM Online Consultations • Multilingual facilities • Your Voice in Europe • Higher number of replies • Structured + free-text • Automatic collation of results • Unique input format and centralised collection • Simpler comparison & analysis of results • Online histograms and percentage-views, Excel output possible • Search facilities including key words “Traditional” consultations • Linguistic complexity • Individual promotion, not easy to find • Small number of replies • Unstructured papers • Hundreds of pages to read • E-mails, paper, fax, … • Difficult comparison and summary • No synthesis of results • No search facilities Interactive Policy Making – DG TAXUD workshop 06.05.2004

  12. Applications of the IPM Online ConsultationsChristophe Volckaert, DG Admin/DI • The policy-making process : • Assessing the need for EU legislation or action • Brainstorming options / ideas • Receiving feedback on the proposed options • Impact assessment of potential options • Monitoring and evaluating existing legislation / programmes • More applications: • Surveys • Registration to events • Preparation of discussions for conferences,…. • …………. Interactive Policy Making – DG TAXUD workshop 06.05.2004

  13. IPM Online ConsultationsChristophe Volckaert, DG Admin/DI FIGURES • 28 online consultations promoted on “Your Voice in Europe” since January 2003 • 2003: 21 IPM online consultations generating 6.000 replies • 2004: 20 IPM online consultations generating 11.300 replies • 45 Services from 14 Commission Directorates General have used the IPM consultation tool Interactive Policy Making – DG TAXUD workshop 06.05.2004

  14. IPM Online ConsultationsChristophe Volckaert, DG Admin/DI ONGOING CONSULTATIONS • Enterprise Policy: “New Enterprise Programme” for businesses (DG ENTR) • Consultation on board responsibilities and improving financial and corporate governance information (DG MARKT) • The transparency of regulations and standards in the area of services (DG MARKT) FORTHCOMING CONSULTATIONS • CD-ROMs technical survey (OPOCE) • Corporate environmental attitude towards EMAS (ENV) • Shaping of small business policy at national/regional level (ENTR) • Green paper on anti-discrimination and equal treatment (EMPL) • eGovernment Observatory (ENTR) • Visa Information System (JAI) • Genetically modified organisms (INFSO) • Future European policy to support research (RTD) Interactive Policy Making – DG TAXUD workshop 06.05.2004

  15. IPM Online ConsultationsChristophe Volckaert, DG Admin/DI • Online Demonstration • Card Stop Europe • Visa Information System Interactive Policy Making – DG TAXUD workshop 06.05.2004

  16. IPM Online ConsultationsChristophe Volckaert, DG Admin/DI Interactive Policy Making – DG TAXUD workshop 06.05.2004

  17. IPM Online ConsultationsChristophe Volckaert, DG Admin/DI GUIDELINES • Plan ahead – settting up an online consultation takes some time! • Duration • Background of consultation – use of results • Data protection • Target Group • Linguistic Versions • Promotion • Monitoring Interactive Policy Making – DG TAXUD workshop 06.05.2004

  18. European Business Test PanelChristophe Volckaert, DG Admin/DI WHAT IS THE EBTP ? • A mechanism to consult businesses across the EU • Consultations focus on new policy/legislative proposals • The Panel is based on a representative sample of EU businesses • The EBTP helps to make better regulation operational Interactive Policy Making – DG TAXUD workshop 06.05.2004

  19. European Business Test PanelChristophe Volckaert, DG Admin/DI SPECIFIC FEATURES OF EBTP CONSULTATIONS • The EBTP focuses only on business opinions • EBTP consultations deal with policies/proposals having a direct impact on business • The EBTP can focus on specific economic sectors • Results of consultations are representative of overall EU opinion • Membership is fixed and rotated at regular intervals • Member States nominate national co-ordinators Interactive Policy Making – DG TAXUD workshop 06.05.2004

  20. European Business Test PanelChristophe Volckaert, DG Admin/DI STATE OF PLAY • First consultation on Taxation Issues completed • Second consultation on Public Procurement ongoing • EBTP Work Programme for 2004 adopted – 6 consultations envisaged • Panel membership nearing completion (2250/2950) • Accession Countries invited to participate Interactive Policy Making – DG TAXUD workshop 06.05.2004

  21. IPM Feedback Mechanism Interactive Policy Making – DG TAXUD workshop 06.05.2004

  22. IPM Feedback Mechanism Gudrun Waldenström - DG MARKT A 3 1) Citizens and business seek advice from existing contact points (intermediaries). Reporting problems 2) Intermediaries provide a reply to their clients... 3) ... and report problems to the Commission in a structured online form. Policy Making Intermediaries Answerhelp daily contact 4) This unsolicited feedback is then used for policy-making. Interactive Policy Making – DG TAXUD workshop 06.05.2004

  23. IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 FACTS • Problematic cases related to EU policies • 3 Advisory Networks - 250 Intermediaries • 34 Citizens Signpost Service (Citizens) • 13 European Consumer Centres (Consumers) • 194 Euro Info Centres (Businesses) • 13.000 cases reported since February 2003 • 38.000 cases reported in previous versions of the feedback databases Interactive Policy Making – DG TAXUD workshop 06.05.2004

  24. IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 THE CHALLENGE: Internal Market A system meeting the needs of IM stakeholders and Commission services Commission Policy makers Citizens & Business Interactive Policy Making – DG TAXUD workshop 06.05.2004

  25. THE IPM FEEDBACK ONLINE QUESTIONNAIRE: A STRUCTURE DESIGNED FOR REPORTING IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 • 0 – IDENTIFICATION OF THE CASE • I – DESCRIPTION OF THE CASE: country where client is based, business sector, size of the company, other country involved if a cross-border case, citizens activity… • II – POLICY AREAS: 28 selectable EU policy fields, 23 have detailed sub-fields allowing to target a specific aspect of the policy concerned • III – DESCRIPTION OF THE PROBLEM: source of the problem (what, who), its impact on the client, free text field where the intermediary analyses the case… • IV – HANDLING OF THE CASE: signposting, frequency… Interactive Policy Making – DG TAXUD workshop 06.05.2004

  26. SOME STATISTICS FOR 2003 IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 Most frequent policy areas requested by business Interactive Policy Making – DG TAXUD workshop 06.05.2004

  27. SOME STATISTICS FOR 2003 IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 Most frequent policy areas requested by citizens (excl consumers) Interactive Policy Making – DG TAXUD workshop 06.05.2004

  28. IPM Feedback MechanismGudrun Waldenström - DG MARKT A 3 FACTORS INFLUENCING THE IPM FEEDBACK • Representative data from stakeholders? • Type of networks contracted to IPM? • Quality of input? • The technical system? Interactive Policy Making – DG TAXUD workshop 06.05.2004

  29. Use of IPM data in policy making - examples at European Commission level Interactive Policy Making – DG TAXUD workshop 06.05.2004

  30. IPM ResultsGudrun Waldenström - DG MARKT A 3 IPM CONSULTATIONS – USE OF RESULTS • Reports on results • Communications taking into consideration the replies • Working documents for working groups based on results • Evaluation meetings with Member States • Legal proposals as Regulations and Directives • Presentations in Council Meetings Interactive Policy Making – DG TAXUD workshop 06.05.2004

  31. IPM ResultsGudrun Waldenström - DG MARKT A 3 IPM FEEDBACK – USE OF RESULTS • Use of individual cases: • As systematic statistical information on the current problems faced by business and consumers • As valuable proof of the existence of the problem • As means to identify areas where further analysis and additional action may be required from the side of the EU • As help to assess the impacts of certain problems for businesses • As additional background-information during the drafting of new legal proposals • Analysis as background and additional information • 4 in-depth analyses drafted by an external consultant • Short analysis according to the requests of services Interactive Policy Making – DG TAXUD workshop 06.05.2004

  32. IPM ResultsGudrun Waldenström - DG MARKT A 3 COMBINATION OF BOTH IPM TOOLS: • In depth analysis on e-Commerce • In depth analysis evaluating national review procedures in the field of public procurement Interactive Policy Making – DG TAXUD workshop 06.05.2004

  33. Interactive Policy Making (IPM) LINKS • Your Voice in Europe: http://europa.eu.int/yourvoice/ • IPM Europa website: http://europa.eu.int/yourvoice/ipm • IPM Feedback Mechanism: http://europa.eu.int/yourvoice/feedback.html • IPM on IntraComm: http://www.cc.cec/home/dgserv/markt/ipm_en.htm • IPM Online Consultations guidelines: http://www.cc.cec/home/dgserv/markt/ipm/index_en.htm Interactive Policy Making – DG TAXUD workshop 06.05.2004

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