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Aetna Rx Home Delivery ® An enhanced website for Aetna members. www.aetna.com/aetnarxhomedelivery. Comparison: Old & New Aetna Rx Home Delivery websites vs. Medco. Overview - Improvements. Integration with Aetna Navigator TM (subscribers only) Single registration process for both sites
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Aetna Rx Home Delivery®An enhanced website for Aetna members www.aetna.com/aetnarxhomedelivery
Overview - Improvements • Integration with Aetna NavigatorTM (subscribers only) • Single registration process for both sites • Single username and password for both websites • Ability to navigate between sites without logging in/out. • “One Stop” access to: • Pharmacy and medical claims • Benefits summary • Price-a-Drug tool • Drug Information and interactions tool
Overview – Improvements • New ordering functionality • New prescriptions online • Transfer prescriptions online • “Point and click” refills • Shopping Cart functionality • Detailed order tracking and history • Expanded member profile
Who can use the website? • Primary members or dependents that have an Aetna pharmacy benefit with mail-order • Members from plans that have been transitioned from the old Pharmacare dispensing (in the Kansas City pharmacy) system to the new Oracle dispensing system
Registration • Primary members and dependents can register for their own accounts on the website • Simultaneous registration with Aetna NavigatorTM and Aetna Rx Home Delivery for primary members
Registration Primary Members - Navigator Users • Log into Aetna NavigatorTM • Click “Pharmacy Benefits” link • Click “Order prescriptions or check order status online” link in the gray box at top of page • The member will be automatically registered and is taken directly to the secure home page of Aetna Rx Home Delivery • In the future, member can access Aetna Rx Home Delivery via NavigatorTM or by going directly to the Aetna Rx Home Delivery web site and logging in
Registration Primary Members - Non-Navigator Users • Go to either Aetna NavigatorTMor Aetna Rx Home Delivery login pages • Click on the “Register” link for Primary Members • Complete the registration screens • Once registration is complete, member can access NavigatorTM and Aetna Rx Home Delivery using the same user name and password
Registration Dependents • Go to the Aetna Rx Home Delivery login page • Click on the “Register” link for Dependents • Complete the two registration screens • Once registration is complete, dependents can go directly to the Aetna Rx Home Delivery site and login • Since Aetna NavigatorTM is only available to primary members, dependents may only use the Aetna Rx Home Delivery website
Getting There • Once a member has access to the new website, they may get there by: • Going directly to www.aetna.com/aetnarxhomedelivery and logging in • Logging into Aetna NavigatorTM , going to the Pharmacy Benefits Summary page and clicking the Order prescriptions or check order status online link • Going to the old website, attempting to log in with old username and password and then being redirected to the new site
Getting There Going directly to the website: • Type in www.aetna.com/aetnarxhomedelivery on web browser • Enter username and password in the orange box to the right of the page to login • Arrive at the home page
Getting There (cont…) Coming from Aetna NavigatorTM : • Go to the Aetna NavigatorTM login page • Enter username and password to login to the website • Click the “Pharmacy Benefits” tab in the “Related Shortcuts” section to the left of the page • Click the “Order prescriptions or check order status online” link in the gray box toward the top of the Pharmacy Benefits Summary page
Getting There (cont…) Redirection from old website: • Go to the old login page • Enter old username and password to login to the old website • Redirection page is shown to member with information about the new website • Click the “Take me to the new website” button • Arrive at the login page of the new website
Login Box Registration Links
The Home Page • Basic Functions – Found in top navigation bar and in center of page • Home • Order New Rx • Transfer Rx • View Orders • Member Profile
The Home Page (cont…) Related Shortcuts • Change Password • Member can change password and view login and password tips • Contact Us • Members can send questions and comments directly to Aetna Rx Home Delivery • Video: Aetna Rx Home Delivery • Tutorial on the basic website functions • Help/FAQs • Index of frequently asked questions
The Home Page (cont…) Top right of the page • Site Map • Listing of all pages on the site • Contact Us • Members can send questions and comments directly to Aetna Rx Home Delivery • Log Out • Allows member to leave secure session • Shopping Cart • Shows items that member has added to shopping cart (if any)
The Home Page (cont…) Other Home Page Links (bottom / center of page): • Brochures and Order Forms • Secure page within Aetna Rx Home Delivery site • Drug Interactions Tool • Opens the tool, located on Aetna Pharmacy.com, in a separate window • Find Drug Information • Opens the tool, located on Aetna Pharmacy.com, in a separate window • Prescription Drug Costs • Opens the Price-A-Drug tool in a separate window
Ordering Functionality • Order New Rx • Refill Rx • Transfer Rx • Shopping Cart • Checkout
Ordering Functionality (cont…) • Order new Rx • Hard copies not required, Aetna Rx Home Delivery will contact the doctor to obtain Rx* • Members who have never used Aetna Rx Home Delivery can place their first order online without mailing an order form • Members can place orders for both themselves and family members *Rx must have been approved by the doctor prior to member submitting order
Ordering Functionality (cont…) • Refill Rx • Quick and easy “Point and click” functionality • Prescriptions are categorized based upon last fill date • Members can order prescriptions that are eligible to fill “today” • Members can view prescriptions that are going to be available to order “in the future”