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Web Site Design. Connie Hancock University of Nebraska - Lincoln Extension Educator chancock1@unl.edu. The only reason your Web site exists is to solve your customers’ problems!. Why people come to your site? They want/need information They want/need to make a purchase/donate
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Web Site Design Connie Hancock University of Nebraska - Lincoln Extension Educator chancock1@unl.edu
The only reason your Web site exists is to solve your customers’ problems!
Why people come to your site? • They want/need information • They want/needto make a purchase/donate • They want/need to be entertained http://webpagesthatsuck.com
HOME RUN High-quality content Often updated Minimal download time Ease of Use Relevant to users’ needs Unique to the online medium Net-centric corporate culture Designing Web Usability – Jakob Nielsen
Activity 1 • http://abc.go.com/ • http://www.amctv.com
ASK YOURSELF • What do you like and dislike about this web page? • What information does this page share? • Does it appear to be easy to find important or pertinent information? • Is the information well presented?
Three Parts of a Web Site • Information • Interaction • Presentation Web Page Design – Stubbs, Barksdale, Crispen
Information Message Audience Purpose Background Structure Interaction Organization Navigation Interactivity Presentation Color scheme Font Selection Graphics selection Multimedia effects Arrangement www.webguild.org
Information Design • Message • Audience • Purpose • Background • Structure
Activity 2 • http://www.senate.gov/
ASK YOURSELF • What is the primary message of the Web page? • Whom do you think message is directed to? • Why do you think they want to share this information? • Did you already know about them before you visited this Web site? • Is the message easy to read and follow?
Content rich sites • More likely to remain on site • More likely to return Content is the focus • Reason why people go online • First thing they look for • Must provide fast answers
Web Site Content • Beginning – grabs attention • Middle – value added portion • Ending – payoff or call to action
Do you have “Heroin” Content ? The best content is content people want to see over and over again! http://websitesthatsuck.com
Does it solve problems? • Does it match target market expectations? • Do you know the purpose of your site? • Do you know target customer? • Would it cause people to re-visit? • Is it technically correct? • Is the content current and updated? • Can people find what they are looking for?
Page Content • Keep Text Short • Bullets • Structure articles with headings • Use highlighting • Plain Language • One idea per paragraph • Start each page with a conclusion - Most important first • Page Chunking • Copy Editing
Message • Think about what you want to tell • Whom you’re going to tell it to • What do they already know • How will information be put together Example – http://www.irs.gov
4 Seconds • To download Home page • To figure out your message
What about your Web site • What is your Web site’s message? • Who is your audience? • What is the purpose and scope of your Web site? • How is the message structured?
Interaction Design • Organization • Navigation • Interactivity
Activity 3 • http://go.com/
ASK YOURSELF • Which web site’s organization did you like best? • What navigation tools did they use? What do they have in common? • Which of these two sites has you participating or making the most decisions? What kinds of decisions or interactions are expected?
Organization = Uniform Context • Now where do you go? • Where are you going? • Knowing where you are
Organizing the message • Random • Linear • Hierarchical • Mixed
Navigation • Home Page – Welcome Page • Site identity/mission • Site hierarchy • Search • Teases • Timely content • Deals • Short-cuts • Registration Don’t Make Me Think – Steve Krug
It also has to • Show me what I’m looking for • …..and what I’m not looking for • Show me where to start • Establish credibility and trust Don’t Make Me Think – Steve Krug
All web navigation must answer: • Where am I? • Where have I been? • Where can I go next? • Where’s the Home Page? • Where’s the Home Home Page? Example: http://sethgodin.typepad.com/
“Mystery Meat” Navigation • Mouse-over “buttons” to know where to go • Graphics that are usually blank Example - http://slashdot.org/
What about your site? • How is your site organized? • Does your home page do it’s job? • Can people find their way around your site easily? • Are you asking them to take action?
Presentation Design • Color scheme • Font selection • Graphics selection • Multimedia effects • Arrangement
Looks of the House are important • People don’t care what “tools” were used to build it • Don’t want design elements that get in the way
Activity 4 • http://disney.go.com
ASK YOURSELF • What colors, written text, hyperlinks were chosen? • Is the font easy to read? • Describe the graphics. • Are there any special effects? • Are all the elements arranged on the page in such a way that each element adds to the page?
Must inspire confidence • Must appear you understand • Must show your share their values • Must show your product/service will solve THEIR problem
Don’t confuse web design with a magic trick! Which one is the real dentist? http://websitesthatsuck.com
Human Factors • Brain is built for recognition • Brain likes 7 • Brain thrives on contrast • Brain likes to find patterns Marketing on the Internet – Jan Zimmerman
Design Elements • Background – colors/images • Foreground – content/links • Other – buttons, hyperlinks, search, navigation bar, table of content, etc…..
Organizing space • Unity • Balance • Proportion
Misusing Graphics and Flash • Tools to explain your message • Example – Flash • Example – Graphics http://websitesthatsuck.com
What about your Web site? • Are your colors inviting? • Is the text/font easy to read? • Do the graphics add to the message? • Are the elements arranged to add to the page?
Krug’s Laws of Usability • Don’t make me think!! • It doesn’t matter how many times I have to click • Get rid of half of the words on each page, then get rid of half of what’s left Don’t Make Me Think –Steve Krug
Accessibility • Visually impaired use special readers for text. • Blinking text can trigger seizures . • Poor color choices may render text unreadable to color blind visitors. • Mouse-dependent site navigation can be difficult for visitors with physical limitations. • Information contained in sound clips is inaccessible to hearing-impaired visitors.
www.cast.org/bobby Check out a website http://bobby.watchfire.com/bobby/html/en/index.jsp
CERN Usability Guidelines – http://www.w3.org/WAI • Microsoft Usability Guidelines – http://msdn.microsoft.com • Philip Greenspun – http://www.arsdigita.com/books/panda
Everybody test • Ask visitors what they think of the content and imagery of your page. • Let them express their opinions • Then show them you value their opinions and comments and make the positive changes they suggest