BUSI 4400 Management of Information Systems. Recruiting and developing IS human resources. Dr. Gerald Grant. Introduction. Effective deployment and exploitation of information technology depend on high levels of managerial, technical and operational competencies
Recruiting and developing IS human resources
Dr. Gerald Grant
Brancheau, et al., 1996
What staff roles would be needed to support each of the managers in the four areas outlined above?
Ross, Beath and Goodhue (Sloan Management Review, Fall 1996 p. 33)
Lee, Trauth, Farwell ( MISQ, September 1995)
Source: Gartner Group, in Luftman, et al. (2004, p. 172)IT Skills Set
197 executives in the July (2003) CIO.com survey
What IT skills are most in-demand in your organization currently?
Increase IT specialist's awareness of business opportunities.
Enhancement of IT capabilities
Increase awareness and responsiveness to different business needs.
Constant retooling of IT infrastructure.
Continual honing of IT skills and professionalism.
Appropriate selection and use of specialist skills.Key roles of ‘hybrid’ IS managers (Earl& Skyrme, 1992)
Re-focus the organization to understand IT.
Educate and consult on the strategic use of IT.
Reinforce IT's benefits and potential to business managers.
Build successful/IS business partnerships
Develop shared vision of entire business.
Share responsibility for projects between IT and the business.
Help line managers make IT decisions.Key roles of ‘hybrid’ IS managers
Grant, Liebenau (Working Paper)
The skills, knowledge and attitude needed to conceptualize, plan, manage and evaluate the design, acquisition, deployment and exploitation of computer-based information systems.
Computer network operation
Telecommunications network operation
Database resource management
Data warehousing operations
Information center operation
Structuring the organization
Human resources planning
Managing inter-organizational relationshipsOrganizational IS/IT competencies
Shared information handling
Group project management
Group problem solving
Project assessment and evaluation
Managing inter-group links and partnershipsGroup IS/IT competencies
Application software usage
Information storage and retrieval
Knowledge of the organization
Self-managementIndividual IS/IT competencies
Continuous development programs
Three types of education that IS professionals should be involved in.
Risks (Ward and Griffiths, 1996, p. 353)
"If the organization is to develop its competence and provide an attractive environment to retain its most skilled and effective people, its own resources, IT and user, must be deployed on the challenging strategic or high potential systems" (Ward and Griffiths, 1996 p. 354).