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California LifeLine Telephone Program - PowerPoint PPT Presentation

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California LifeLine Telephone Program. Program Goals. Promote LifeLine Statewide to: Increase Awareness Increase Enrollment in LifeLine Achieve Telephone Service For All Californians Encourage Access To Affordable Basic Residential Telephone Service. What is California LifeLine?.

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Presentation Transcript
program goals
Program Goals

Promote LifeLine Statewide to:

  • Increase Awareness
  • Increase Enrollment in LifeLine
  • Achieve Telephone Service For All Californians
  • Encourage Access To Affordable Basic Residential Telephone Service
what is california lifeline
What is California LifeLine?
  • Telephone Program Giving Discounts For Local Home Phone Service
  • Offered By All TelephoneCarriers That Provide Home Phone Service
  • Available To All Eligible California Residents
  • California LifeLine, it’s for you!
  • Local home phone service for less than 25 cents a day
benefits of home phone service
Benefits of Home Phone Service

Allows Dependable Access to:

  • Friends and Family
  • Children’s Schools
  • Job Opportunities
  • Health and Emergency Services
eligibility requirements
Eligibility Requirements
  • Customer is not a dependent on someone else’s tax return
  • Phone line for primary residence only
  • Only one discounted phone line per household, except TTY clients
  • Residency status not required
eligibility methods
Eligibility Methods
  • Program Eligibility
    • Easiest
    • Quickest, if done online
  • Income Eligibility
    • Documents required
    • Supporting documents must be mailed
method 1 program based
Method 1 Program Based

No documents required for accepted programs

  • Medicaid/Medi-Cal
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance or Section 8
  • Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Women, Infants and Children Program (WIC)
  • Healthy Families Category A
  • National School Lunch's FREE Lunch Program (NSL)
  • Temporary Assistance for Needy Families (TANF)

1.  California Work Opportunity and Responsibility to Kids (CalWORKs)

2.  Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)

3.  Welfare-to-Work (WTW)

4.  Greater Avenues for Independence (GAIN)  

  • Tribal TANF
  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)
method 2 income based
Method 2 Income Based

Must Be Documented

Income Guidelines

enrollment process
Enrollment Process
  • Client calls Telephone Company to enroll
  • Program Administrator sends Certification Form
    • Pin number permits applying online if program eligible
    • All may return form by mail
  • Form MUST be returned within 30 days
enrollment process continued
Enrollment Process Continued
  • Eligibility is then approved or denied
  • Customer will be charged the regular rates if customer:
    • Doesn’t return forms on time
    • Is determined ineligible
  • Annual renewal is required
  • Random audits are performed
how can you help
How can you help?
  • Tell your clients about the program
  • Provide California LifeLine brochures
  • Set expectations for :
    • Eligibility by program method
    • Importance of returning forms
  • Tell them where to get more assistance
additional help
Additional Help

LifeLine Call Center - (866) 272-0357

  • Assists consumers in 12 languages- English, Spanish, Japanese, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog, or Vietnamese, as well as Teletypewriter (TTY) callers
  • Provides list of carriers serving their area
  • Transfers eligible consumers to carriers
www californialifeline com

Your customers will find…

  • Information in 8 languages
    • English, Spanish, Chinese, Japanese, Korean, Tagalog, Vietnamese, and TTY
  • Enrollment information
    • Enrollment instructions
    • Eligibility requirements
    • Method 1 accepted programs
    • Method 2 income guidelines
    • Sample forms and instructions
    • Certification form for new enrollees
    • Verification form for annual renewal
  • Option to enroll online via program-based method with PIN
  • Status of LifeLine application
  • Option to cancel LifeLine if no longer eligible
  • Frequently Asked Questions
  • Link to the CPUC’s website
lifeline brochure orders
LifeLine BrochureOrders

Available in the following languages:

  • English
  • Cambodian
  • Chinese
  • Hmong
  • Korean
  • Laotian
  • Russian
  • Spanish
  • Tagalog
  • Vietnamese