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Telephone Lifeline Programs: Expanding the Enrollment. Roger D. Colton Fisher, Sheehan & Colton National Low-Income Energy Consortium June 2003. “Express Lane Eligibility”: Primary Way to Increase Enrollment. LIHEAP Food Stamps School lunch/school breakfast SLMB (health care)

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telephone lifeline programs expanding the enrollment

Telephone Lifeline Programs:Expanding the Enrollment

Roger D. Colton

Fisher, Sheehan & Colton

National Low-Income Energy Consortium

June 2003

express lane eligibility primary way to increase enrollment
“Express Lane Eligibility”:Primary Way to Increase Enrollment

LIHEAP

Food Stamps

School lunch/school breakfast

SLMB (health care)

PAAD (prescription drug assistance)

WIC (Women Infants & Children)

Unemployment

dangers of automatic enrollment
Dangers of automatic enrollment

Exclusion of nonparticipants (Iowa)

Hispanics underrepresented in:

13 of 18 CAAs (2002)

12 of 18 CAAs (2001)

dangers of automatic enrollment1
Dangers of automatic enrollment

Exclusion of nonparticipants (Iowa)

Hispanics underrepresented:

Of 75,000 LIHEAP recipients, additional 4,400 Hispanics would have been needed to reflect their incidence in population.

Increased Hispanic participation of 230% needed to reflect population.

not a reflection on outreach efforts
Not a reflection on Outreach Efforts!

Consider the NRRI Report:

“Survey results show that when those of Hispanic origin look for help, close to half think first of friends of relatives.”

not a reflection on outreach efforts1
Not a reflection on Outreach Efforts!

Consider the NRRI Report:

“The results could suggest that utilities and commissions need to assess their outreach to Hispanic customers to inform them of programs like Lifeline and Link-up. Nontraditional consumer education such as grass-roots campaigns might be more appropriate for hard-to-reach groups such as Hispanics.”

conclusion
Conclusion:

Automatic outreach is a necessary component to LIHEAP outreach,

BUT

cannot be exclusive entrance into Lifeline or Link-up.

for more information
For more information:

roger@fsconline.com