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Achieving Success with Portal-based Rapid eLearning using SCORM 2004 Timothy J. Potter Staff Engineer LLC Wheat Ridge, Colorado Presentation Overview What?

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Achieving success with portal based rapid elearning using scorm 2004 l.jpg

Achieving Success with Portal-based Rapid eLearning using SCORM 2004

Timothy J. Potter

Staff Engineer LLC

Wheat Ridge, Colorado

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Presentation Overview SCORM 2004

  • What?

    • Rapid eLearning delivered through a portal can help infuse learning activities into the daily working environment of employees to achieve better training results.

      • What is rapid eLearning?

      • Why “Portal-based”?

      • Where does SCORM 2004 fit in?

  • Why?

    • Much interest surrounding training approaches like rapid eLearning that are better aligned with organizational training goals for enhancing worker productivity.

    • Employees have many short opportunities during the day to do a little bit of learning (Tom King, Plugfest 8).

  • How?

    • knowledgeWorks LMS 1.3 + Portlets (demo)

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What is Rapid eLearning? SCORM 2004

  • Smaller than courseware, developed faster than courseware, and is typically more time-sensitive than courseware; extends beyond the training department

  • Two ways to look at what rapid eLearning means:

    • Content creation viewpoint

      • Lowering the barriers to authoring instructionally sound learning content to enable subject matter experts (SME) to directly contribute to the training process, frequently.

        • Example: Macromedia Breeze

    • Delivery and tracking viewpoint

      • Delivering the learning content that is just-in-time, just-right, and just-enough to workers, frequently.

  • 4 Categories of eLearning

    • Broadcast of new information (rapid eLearning)

    • Important knowledge transfer (rapid eLearning)

    • Developing new skills (rapid eLearning & courseware)

    • Creating certified competencies (courseware)

      • Bersin & Associates, July 2003 Whitepaper

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Implementation Challenges SCORM 2004

  • Authoring

    • Key is to allow those closest to an organization’s training outages, such as a sales manager, to directly contribute to the learning content creation process.

    • Out-of-scope for this presentation

  • Delivery

    • Will be addressed at length in this presentation

  • Content Management

    • With rapid eLearning, the goal is to have more contributors involved across all levels of an organization. With more contributors, you need a system to manage the content.

      • Asset management for reuse

      • Metadata management

      • Learning content package management

    • Out-of-scope for this presentation

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Rapid eLearning Delivery SCORM 2004

  • The traditional LMS environment is not well-suited for rapid eLearning delivery!

    • Gains on the authoring side will be diminished if learners need to stop what they are doing, login to the LMS, and take some rapid learning; actually more of a distraction because of the short duration of the rapid learning event.

  • The premise of rapid eLearning is to give workers relevant, timely, applicable training when it is needed.

    • Workers don’t do “work” in an LMS

  • There is an IT system where workers (and partners and customers) are doing more and more “work”. The Portal

    • Trends in enterprise IT indicate that the Enterprise Portal is becoming the central gateway to data and applications where people do real work … not just view weather and search for phone numbers anymore

    • See Process Portals literature from BEA, Real-time Enterprise literature from Vignette, and People centric literature from Plumtree

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Portal-based Rapid eLearning SCORM 2004

  • So the evolution that many workers, partners, and customers are actually doing “work” in the portal makes the portal a powerful platform for rapid eLearning.

  • With the portal, you can deliver just-enough, just-in-time, and just-for-me learning content throughout the day to help employees learn more, more often.

  • But, portal-based rapid eLearning introduces new integration challenges …

    • Integration of personalization services with learner profile

    • Integration of HR and competency management systems

    • Integration of document and content management system for access to learning content and related learning resources

    • Integration of portal and eLearning launcher and tracker

      Enter SCORM 2004 …

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SCORM 2004 is the integration “glue” SCORM 2004

  • eLearning is becoming more integrated into enterprise IT; especially with portal-based RL

    • SCORM 2004 is foundation for integrating numerous systems.

  • Authoring

    • SCORM 1.3 CAM for packaging learning content into something a CMS or LMS can work with.

    • SCORM 1.3 LOM for classifying learning content to power search engines.

  • Delivery

    • SCORM 1.3 CAM for importing learning content

    • SCORM 1.3 RTE for tracking learners

    • SCORM 1.3 SN for keeping training focused, relevant, and personalized … more on this …

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SCORM 2004 Highlights SCORM 2004

  • Allows smaller grained content objects and significant flexibility in content sequencing. These changes allow course/instructional designers to incorporate sequencing that will adapt to meet individual learners’ needs, improving the instructional value and time efficiency of training.

  • Enables content objects to be tracked by objectives. Learning objects can now be linked to an organization’s education and competency objectives to meet organizational training goals.

  • Enables cost-effective and fast integration of content. Conformance with SCORM 2004 removes the content integration challenges plaguing most eLearning initiatives.

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How? SCORM 2004

  • knowledgeWorks LMS 1.3 (released Feb. 2, 2005)

    • SCORM 1.2 certified (LMS-RTE3: highest level of conformance to SCORM 1.2)

    • First SCORM 2004 certified LMS!

  • Rapid Learning Event Portlets

    • Q1 2005

      • Macromedia Flex-based UI

        • Template approach to allow customization; many ways to approach delivery in portal e.g. LOB du jour, Help Desk Top 10 …

      • JSR-168 compliant Portlets; deploy to many Portals, e.g. Liferay, JBoss, Plumtree, Vignette, WebSphere, and BEA WebLogic.

    • Q2 2005

      • Additional UI for “best practices” discovered by partners and Version 1 customers

      • WSRP compliant Portlets

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LOB du jour Demonstration Scenario SCORM 2004

  • Learning object of the day in Sales Portal

    • A recipe for getting employees to learn more, more often by offering short, frequent training opportunities in the portal.

    • LOB du jour works because is puts training decisions in the hands of managers that are closest to the training outages and allows them to direct a continuous flow of training sessions.

  • Sales manager view

    • Use Scheduler portlet to create (or contribute to) rapid learning events for sales team and then schedule them for delivery to team members when most appropriate.

    • Use Training Reports portlet to view simple team training reports to gain insights into team training outages.

  • Sales team member view

    • Use LOB du jour portlet to access learning object of the day assigned by manager.

    • Use LOB du jour portlet to access learning resources and keep notes about training for reference.

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What about my current LMS? SCORM 2004

  • Rapid eLearning in Portal is complementary to existing training applications and LMS.

    • Courseware and classroom training not going away

    • More advanced reporting in LMS than should be provided in Portlets

  • SCORM RTE data model (CMI) is common denominator between knowledgeWorks LMS and any other SCORM compliant LMS.

    • Can use knowledgeWorks LMS + Portlets for rapid eLearning solution and keep your existing LMS for other eLearning needs.

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Wrap up and Q & A SCORM 2004

  • Where to go for more information:

    • Come see knowledgeWorks LMS in action in the Plug-n-Play area.

    • Go to and use our eLearning Solution Assistant to register for a free evaluation license of knowledgeWorks LMS 1.3 … we promise you will be up and running in 5 minutes or less ;-)

    • Contact Ryan Gilmer at [email protected] or 720-898-8577 to discuss your eLearning needs.

      • NOTE: We’re looking for BETA customers for our Q1 rapid learning portlets offering.

  • Q & A?