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Achieving Success with Portal-based Rapid eLearning using SCORM 2004 Timothy J. Potter Staff Engineer techniques.org LLC Wheat Ridge, Colorado Presentation Overview What?

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achieving success with portal based rapid elearning using scorm 2004

Achieving Success with Portal-based Rapid eLearning using SCORM 2004

Timothy J. Potter

Staff Engineer

techniques.org LLC

Wheat Ridge, Colorado

presentation overview
Presentation Overview
  • What?
    • Rapid eLearning delivered through a portal can help infuse learning activities into the daily working environment of employees to achieve better training results.
      • What is rapid eLearning?
      • Why “Portal-based”?
      • Where does SCORM 2004 fit in?
  • Why?
    • Much interest surrounding training approaches like rapid eLearning that are better aligned with organizational training goals for enhancing worker productivity.
    • Employees have many short opportunities during the day to do a little bit of learning (Tom King, Plugfest 8).
  • How?
    • knowledgeWorks LMS 1.3 + Portlets (demo)
what is rapid elearning
What is Rapid eLearning?
  • Smaller than courseware, developed faster than courseware, and is typically more time-sensitive than courseware; extends beyond the training department
  • Two ways to look at what rapid eLearning means:
    • Content creation viewpoint
      • Lowering the barriers to authoring instructionally sound learning content to enable subject matter experts (SME) to directly contribute to the training process, frequently.
        • Example: Macromedia Breeze
    • Delivery and tracking viewpoint
      • Delivering the learning content that is just-in-time, just-right, and just-enough to workers, frequently.
  • 4 Categories of eLearning
    • Broadcast of new information (rapid eLearning)
    • Important knowledge transfer (rapid eLearning)
    • Developing new skills (rapid eLearning & courseware)
    • Creating certified competencies (courseware)
      • Bersin & Associates, July 2003 Whitepaper
implementation challenges
Implementation Challenges
  • Authoring
    • Key is to allow those closest to an organization’s training outages, such as a sales manager, to directly contribute to the learning content creation process.
    • Out-of-scope for this presentation
  • Delivery
    • Will be addressed at length in this presentation
  • Content Management
    • With rapid eLearning, the goal is to have more contributors involved across all levels of an organization. With more contributors, you need a system to manage the content.
      • Asset management for reuse
      • Metadata management
      • Learning content package management
    • Out-of-scope for this presentation
rapid elearning delivery
Rapid eLearning Delivery
  • The traditional LMS environment is not well-suited for rapid eLearning delivery!
    • Gains on the authoring side will be diminished if learners need to stop what they are doing, login to the LMS, and take some rapid learning; actually more of a distraction because of the short duration of the rapid learning event.
  • The premise of rapid eLearning is to give workers relevant, timely, applicable training when it is needed.
    • Workers don’t do “work” in an LMS
  • There is an IT system where workers (and partners and customers) are doing more and more “work”. The Portal
    • Trends in enterprise IT indicate that the Enterprise Portal is becoming the central gateway to data and applications where people do real work … not just view weather and search for phone numbers anymore
    • See Process Portals literature from BEA, Real-time Enterprise literature from Vignette, and People centric literature from Plumtree
portal based rapid elearning
Portal-based Rapid eLearning
  • So the evolution that many workers, partners, and customers are actually doing “work” in the portal makes the portal a powerful platform for rapid eLearning.
  • With the portal, you can deliver just-enough, just-in-time, and just-for-me learning content throughout the day to help employees learn more, more often.
  • But, portal-based rapid eLearning introduces new integration challenges …
    • Integration of personalization services with learner profile
    • Integration of HR and competency management systems
    • Integration of document and content management system for access to learning content and related learning resources
    • Integration of portal and eLearning launcher and tracker

Enter SCORM 2004 …

scorm 2004 is the integration glue8
SCORM 2004 is the integration “glue”
  • eLearning is becoming more integrated into enterprise IT; especially with portal-based RL
    • SCORM 2004 is foundation for integrating numerous systems.
  • Authoring
    • SCORM 1.3 CAM for packaging learning content into something a CMS or LMS can work with.
    • SCORM 1.3 LOM for classifying learning content to power search engines.
  • Delivery
    • SCORM 1.3 CAM for importing learning content
    • SCORM 1.3 RTE for tracking learners
    • SCORM 1.3 SN for keeping training focused, relevant, and personalized … more on this …
scorm 2004 highlights
SCORM 2004 Highlights
  • Allows smaller grained content objects and significant flexibility in content sequencing. These changes allow course/instructional designers to incorporate sequencing that will adapt to meet individual learners’ needs, improving the instructional value and time efficiency of training.
  • Enables content objects to be tracked by objectives. Learning objects can now be linked to an organization’s education and competency objectives to meet organizational training goals.
  • Enables cost-effective and fast integration of content. Conformance with SCORM 2004 removes the content integration challenges plaguing most eLearning initiatives.
slide10
How?
  • knowledgeWorks LMS 1.3 (released Feb. 2, 2005)
    • SCORM 1.2 certified (LMS-RTE3: highest level of conformance to SCORM 1.2)
    • First SCORM 2004 certified LMS!
  • Rapid Learning Event Portlets
    • Q1 2005
      • Macromedia Flex-based UI
        • Template approach to allow customization; many ways to approach delivery in portal e.g. LOB du jour, Help Desk Top 10 …
      • JSR-168 compliant Portlets; deploy to many Portals, e.g. Liferay, JBoss, Plumtree, Vignette, WebSphere, and BEA WebLogic.
    • Q2 2005
      • Additional UI for “best practices” discovered by partners and Version 1 customers
      • WSRP compliant Portlets
lob du jour demonstration scenario
LOB du jour Demonstration Scenario
  • Learning object of the day in Sales Portal
    • A recipe for getting employees to learn more, more often by offering short, frequent training opportunities in the portal.
    • LOB du jour works because is puts training decisions in the hands of managers that are closest to the training outages and allows them to direct a continuous flow of training sessions.
  • Sales manager view
    • Use Scheduler portlet to create (or contribute to) rapid learning events for sales team and then schedule them for delivery to team members when most appropriate.
    • Use Training Reports portlet to view simple team training reports to gain insights into team training outages.
  • Sales team member view
    • Use LOB du jour portlet to access learning object of the day assigned by manager.
    • Use LOB du jour portlet to access learning resources and keep notes about training for reference.
what about my current lms
What about my current LMS?
  • Rapid eLearning in Portal is complementary to existing training applications and LMS.
    • Courseware and classroom training not going away
    • More advanced reporting in LMS than should be provided in Portlets
  • SCORM RTE data model (CMI) is common denominator between knowledgeWorks LMS and any other SCORM compliant LMS.
    • Can use knowledgeWorks LMS + Portlets for rapid eLearning solution and keep your existing LMS for other eLearning needs.
wrap up and q a
Wrap up and Q & A
  • Where to go for more information:
    • Come see knowledgeWorks LMS in action in the Plug-n-Play area.
    • Go to www.techniques.org and use our eLearning Solution Assistant to register for a free evaluation license of knowledgeWorks LMS 1.3 … we promise you will be up and running in 5 minutes or less ;-)
    • Contact Ryan Gilmer at sales@techniques.org or 720-898-8577 to discuss your eLearning needs.
      • NOTE: We’re looking for BETA customers for our Q1 rapid learning portlets offering.
  • Q & A?