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Maintaining Public Confidence Through Good Governance. Deanna L. Williams Registrar Ontario College of Pharmacists. “Good”Governance. Accountability Leadership Integrity Stewardship Transparency. Accountability. We hold members accountable… We have accountabilities too… To the public

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maintaining public confidence through good governance

Maintaining Public Confidence Through Good Governance

Deanna L. Williams

Registrar

Ontario College of Pharmacists

good governance
“Good”Governance
  • Accountability
  • Leadership
  • Integrity
  • Stewardship
  • Transparency
accountability
Accountability
  • We hold members accountable…
  • We have accountabilities too…
    • To the public
    • To members
    • To government
    • To other stakeholders
leadership
Leadership
  • Does the leader make the organization, or does the organization make the leader?
  • “Public confidence tied to the organization not to the person leading it”
integrity
Integrity
  • Info/Resources- Used? Protected?
  • Decisions- Made? Executed?
  • How are mistakes handled?
good governance1
“Good” Governance…..

In the regulator’s world….

  • Perception is reality
  • Competing interests exist
  • Responsibilities must be met
  • Reputation and Risk are key*
competing interests
Competing Interests
  • Are a given
  • The “needs” versus the “wants”
  • What we “owe” the members
  • What we owe the public*
the importance of being earnest
The Importance of Being Earnest
  • Earnest in our “due processes”
  • Earnest in our commitments
  • Earnest in our communications
  • Earnest in our goal to fulfill first and foremost our mandate for public safety and protection
corollary responsibilities
Corollary Responsibilities
  • To those who “govern”….
  • Public vs Professional members….

- Training is key

- Managing differences for stronger results

critical messages
Critical Messages…
  • A “good reputation” is to a regulator….
  • It takes years of good decision-making to build a great reputation….
  • “Being well thought of in some circles does NOT mean public has confidence in you”
some final thoughts
Some Final Thoughts
  • Who’s leading?
  • Appropriate education and orientation for all
  • Recognizing and balancing competing interests
  • Balancing “rights”-the public and the members
  • Reputation and risk*
speaker contact information
Speaker Contact Information

Deanna L. Williams, R.Ph., B.Sc.Phm., C.Dir., CAE

Registrar

Ontario College of Pharmacists

483 Huron Street

Toronto, ON M5R 2R4

dwilliams@ocpinfo.com

www.ocpinfo.com