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Maintaining Public Confidence Through Good Governance

This presentation by Deanna L. Williams, Registrar of the Ontario College of Pharmacists, focuses on the core principles of good governance essential for maintaining public confidence. It covers the critical aspects of accountability, leadership, integrity, and transparency within the context of pharmacy regulation. Emphasizing the need for balancing competing interests of the public and professional members, it highlights the importance of sound decision-making, reputation management, and effective communication in fostering trust and safety in the healthcare system.

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Maintaining Public Confidence Through Good Governance

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  1. Maintaining Public Confidence Through Good Governance Deanna L. Williams Registrar Ontario College of Pharmacists

  2. “Good”Governance • Accountability • Leadership • Integrity • Stewardship • Transparency

  3. Accountability • We hold members accountable… • We have accountabilities too… • To the public • To members • To government • To other stakeholders

  4. Leadership • Does the leader make the organization, or does the organization make the leader? • “Public confidence tied to the organization not to the person leading it”

  5. Integrity • Info/Resources- Used? Protected? • Decisions- Made? Executed? • How are mistakes handled?

  6. “Good” Governance….. In the regulator’s world…. • Perception is reality • Competing interests exist • Responsibilities must be met • Reputation and Risk are key*

  7. Competing Interests • Are a given • The “needs” versus the “wants” • What we “owe” the members • What we owe the public*

  8. The Importance of Being Earnest • Earnest in our “due processes” • Earnest in our commitments • Earnest in our communications • Earnest in our goal to fulfill first and foremost our mandate for public safety and protection

  9. Corollary Responsibilities • To those who “govern”…. • Public vs Professional members…. - Training is key - Managing differences for stronger results

  10. Critical Messages… • A “good reputation” is to a regulator…. • It takes years of good decision-making to build a great reputation…. • “Being well thought of in some circles does NOT mean public has confidence in you”

  11. Some Final Thoughts • Who’s leading? • Appropriate education and orientation for all • Recognizing and balancing competing interests • Balancing “rights”-the public and the members • Reputation and risk*

  12. Speaker Contact Information Deanna L. Williams, R.Ph., B.Sc.Phm., C.Dir., CAE Registrar Ontario College of Pharmacists 483 Huron Street Toronto, ON M5R 2R4 dwilliams@ocpinfo.com www.ocpinfo.com

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