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Good Governance. By K Ramakrishna Rao , IAS Director General . Agenda. Context of Governance State of Affairs Whys & How's Areas of CGG’s work The ray of hope… Leadership Code The First 90 Days . What the Government Spends ? (Rs in crores ).

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good governance

Good Governance


K Ramakrishna Rao, IAS

Director General

  • Context of Governance
  • State of Affairs
  • Whys & How's
  • Areas of CGG’s work
  • The ray of hope…
  • Leadership Code
  • The First 90 Days
transfer of funds from centre to states in 2012 13
Transfer of funds* from Centre to States in 2012-13

* Does not include subsidies on food, kerosene, and fertilisers, and loans through postal savings

india s governance indicators
India’s Governance Indicators

A Good Country with Bad Governance!

“India is a free country but the framework of governance is still colonial. Isolation of ruling elite from ordinary people and improper implementation of laws are both symptoms and reasons of bad governance in India”

Half or less than half on majority of the 6 indicators of governance

Child Sex Ratio in Age Group 0-6 [Census 2001 and 2011 (p)]

Our Census, Our Future



India: 927

India: 914


Disconnect bet. Expenditure and Outcomes in Social Sector
  • Inadequate expenditure on social sector
  • No political / administrative accountability
  • Poor reporting mechanisms
  • High absenteeism
  • Lack of Devolution
  • Ex-ante expenditure
  • Changing centre-state fiscal relations
  • Archaic procedures
  • Indifferent and bureaucracy, short tenure
  • Poor Governance
despite admirable institutions
Despite Admirable Institutions…..
  • Election Commission
  • Supreme Court
  • Finance Commission
  • Comptroller & Auditor General (CAG)
  • Union Public Service Commission
  • Civil Services?

Independently competent but collective performance needs scaling up

public perception of administration
Public perception of Administration

Distant and Elitist

Wields enormous clout

Needs to be mollified for eliciting benefits

Low on commitment esp. towards pro-poor

Weak on development delivery

High on personal aggrandizement

Low on ethics


Hand in glove with Politicians

Misuse of power


what can be done
What can be done?
  • Stepping up Civil Service Reform – Why ?

A good civil service is necessary but not sufficient for good governance; a bad civil service is sufficient but not necessary for bad governance

public sector reform for better service delivery
Public Sector Reform for better service delivery
  • Improve Outcome Monitoring
  • Information Flow
  • Transparency in processes for Anti-Corruption
  • Decentralisation, Devolution & Delegation
  • Ethical Administration
  • Rights based Development

Good Governance

centre for good governance1
Centre for Good Governance
  • Established in 2001 to guide, coordinate and manage implementation of Governance Reforms Programme in Andhra Pradesh
  • Vision : To be a world class institution to guide governance reforms
Core Functional Areas

Key Activities

  • Governance reforms
  • e-Governance Reforms
  • Government Process Re-engineering
  • Organization Development
  • Accountability and transparency in Government
  • Innovations in government
  • Public Service Delivery
  • Performance management
  • Policy Review/Formulation
  • Consulting/Research and Advisory Services
  • Technical Support for e-Governance and Change Management
  • Capacity Building
  • Monitoring, evaluation, and impact assessment
interventional strategies
Interventional Strategies
  • Support Knowledge Management on Good Practices in Governance
  • Document innovations
  • Pilot initiatives
  • Monitoring & Evaluation
  • Impact Assessment
  • Capacity Building
  • Support & Handhold Government Process Re-engineering – State and National level

Knowledge Generation & Management

  • Information Technology

Policy Reviews / Formulations

  • Report on steps to Ensure Effective Administration at State Level -2nd Administrative Reforms Commission
  • National Training Policy
  • National Capability Building Framework
  • Formulation of State Right to Public Services Policy, 2012
  • Rent Control Law, Govt. of Jharkhand
  • Property Rights Legislation, GoAP
  • Legislation on Public Participation
  • Legislation on Public Disclosure
  • Procurement Policy for AYUSH
  • State Disaster Management Policy
  • State of Governance Report
  • State of Civil Services Survey 2010
  • National eGovernance Awards evaluation
  • Evaluation of community participation procedures in RAY
  • Strategic assessment of health sector for World Bank
egovernance focus areas
ICT Vision /

Road Maps



Project Management

Unit (PMU)


Capacity Building



Government Process


eGovernance – focus areas
e governance solution provider
E-Governance Solution Provider
  • Online Recruitment Processing System
  • Electronic Payment & Application System of Scholarship
  • Students Welfare Health Information Tracking System-(SWHITS)
  • Online Grievance Redressal System(OGRTS)
  • Housing Online Monitoring and E-Governance System (HOMES)
  • E-PASS – Electronic Payment and Application System of Scholarships
  • AP Legislative Assembly
  • RTI – Online Certificate Course
some e governance initiatives
Some E-Governance initiatives






e-Human Resource Management System (e-HRMS)

Online Grievance Redress Tracking System (OGRTS)

Online Legal Case Management System (OLCMS)

Municipal e-Governance

(Double Entry Accrual based Accounting System)

Online Recruitment Processing System (ORPS)

Human Resource Management System (e-HRMS) is the IT enablement of HRM and payroll functions. This application has all services that enable to track innumerable data of employees from personal profile, employment history, and employee benefits to payroll records. Electronic generation of service records as well as pay bills is enabled. Employees can access self-information required like Pay slips for the selected period, leave particulars, etc

Online Grievance Redress Tracking System (OGRTS) is a web based application, intended for redressal of citizen grievances. Citizen can register a complaint online and the concerned officer of the specified department can view the issue and resolve it on priority. Provision is also made to update compliant status after redress by concerned officer and the status can be viewed by the citizen.

Municipal e-Governance” is a web based application with ‘Double Entry Accrual Accounting system” as core module. The package is comprehensive and consists of e-modules on Double Entry Accrual Accounting system, Fixed assets and Budget monitoring which are integrated with each other enabling a seamless data flow.


It is a web based application for tracking and monitoring the court cases. It creates Knowledge Bank (database) of legal cases of the departments and helps in effective monitoring and periodical review of the cases pending in Courts. A dashboard report will be displayed immediately after login by the Government officer.

Online Recruitment Processing System (ORPS), is a first of-its-kind, software system for Government recruitment in India, that has transformed the processing of applications by Andhra Pradesh Public Service Commission (APPSC), the nodal agency of the Government of Andhra Pradesh (GoAP) for public service recruitments.


Electronic – Payment & Application System of Scholarships (ePASS)

Online Post Matric Scholarships disbursements through ePass application is one of the important welfare measures of the Government of AP which is aimed at the educational upliftment of students Below poverty line (BPL), initiated by the Department of Social Welfare.

key clients
Key Clients
  • Government of Andhra Pradesh and other State Governments
  • 2nd Administrative Reforms Commission
  • Central and State Information Commissions
  • Govt. of India
    • Cabinet Secretariat
    • Min. of Panchayati Raj
    • Ministry of Rural Development
    • Department of Administrative Reforms and Public Grievances
    • Department of personnel and Training
    • Department of Information Technology
    • Ministry of Housing and Urban Poverty Alleviation
  • International agencies
    • World Bank
    • DfID
    • UNDP
    • International Labour Organization
the ray of hope
The ray of hope……
  • Tools of Transparency and Accountability in place
    • The 73rd and 74th Constitutional Amendment Acts
    • Right to Information, MNREGS, NRLM, NULM
    • Social Audits, Public Expenditure Tracking, Gender and Child Budgeting
    • UID to identify beneficiaries
    • Electoral Reforms
    • Legal and Judicial Activism
    • National e-Governance Programme
    • Civil Service Reforms – Performance Management
first 90 days
First 90 days
  • Match Strategy to Situation
    • Start up : build up systems
    • Turnaround: quick analysis and action
    • Sustain success: fix small problems ; no complacency
  • Secure early wins
    • Act but after thinking carefully
    • Be a team player
    • Show execution ability – get your hands dirty
first 90 days1
First 90 days
  • Negotiate for success with the boss
    • Five conversations
      • Situation, expectation, style, resources, personal development
  • Build your team
    • Assess your team – have a list of criterion for assessment
    • Have a reward system – recognition, training, posting, job content
    • Build coalitions and support systems
  • Have balance
    • Life work balance
    • Hobbies, interests, friends
    • Reaction to setbacks