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Military Libraries Can 2.0 Too! Objectives Library 2.0 concepts and applications Identify library and patron needs Match needs with 2.0 tools Create an action plan The UCSC 23 Things Team Ann Hubble, Electronic Resources Librarian Danielle Kane, Library Instruction Coordinator

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  • Library 2.0 concepts and applications
  • Identify library and patron needs
  • Match needs with 2.0 tools
  • Create an action plan
the ucsc 23 things team
The UCSC 23 Things Team
  • Ann Hubble, Electronic Resources Librarian
  • Danielle Kane, Library Instruction Coordinator
  • Ken Lyons, Reference Librarian
  • Sue Perry, Digital Initiatives Librarian
  • Kerry Scott, Collection Planning Librarian
  • Blog :
  • Wiki address:
  • Google presentation:FORTHCOMING
  • Delicious:
what is library 2 0
What Is Library 2.0?


  • Constant change, permanent beta
  • Feedback & user participation
  • Be where the user is
  • Create without constraint (technological learning curve is diminished; code is provided; copy-and-paste vs. learn-and-code)
the ucsc learning 2 0 program or 23 things
The UCSC Learning 2.0 Program or, “23 Things”
  • Based on the Helene Blowers Learning 2.0 Program, first implemented at the Public Library of Charlotte & Mecklenburg County in North
the ucsc learning 2 0 23 things program
The UCSC Learning 2.023 Things Program

University Librarian Ginny Steel's Vision:

  • Externally, strengthen the UCSC Library's relationship with the Santa Cruz Public Library
  • Internally, inspire a culture of learning and encourage guilt-free play
participation statistics
Participation Statistics

In the summer of 2007, UCSC Library employed 27 full-time librarians and 73 staff. Twenty-one librarians and 39 staff signed up and created a blog:

how is ucsc using the things now
How Is UCSC Using the “Things” Now?
  • Wikis
    • Environmental Studies 140

Research-intensive course page

    • UCSC Library Strategic Planning Page
  • Firefox Extensions
    • LibX
    • Zotero
how is ucsc using the things now11
How Is UCSC Using the “Things” Now?
  • Google Calendar
    • Desk scheduling (link to screen shot)
  • Meebo – Instant Messaging
    • Reference & Circulation services
  • Blogs
    • Subject guides, Economics 108
shared advantages to 2 0 technologies
Shared Advantages to 2.0 Technologies
  • Additional ways to communicate with users and staff
  • Additional ways for users to communicate with the library
  • Hosted services – no servers or software installations necessary
  • Available from any Web-connected computer
  • No Web site design or IT experience necessary
  • Easy and quick to begin using
  • They are free
sheet presentation form
(sheet, presentation, form)
  • Collaborate on editing
  • Keep track of changes made
  • Publish to the Web/your blog/your wiki
  • Create spreadsheets
  • Create forms
  • Create presentations
Google Document (Word equivalent)
  • Google Sheet (Excel equivalent)
  • Google Form (Web-based form creator via Google Sheet)
  • Google Presentation (PowerPoint equivalent)
Create and share documents, spreadsheets, forms and presentations
  • Benefits
    • Collaborate in real-time
    • Control who edits or views
    • Collaborate with teams, easy &

clean, not tied to a server

    • Organize pages & projects via

folders, use your own vocabulary


Editing Tools

Option to share with other people, to collaborate on editing.

revision history
Revision History

Track changes to a document here.


Create forms through Google Sheet

  • Post the form on your blog, wiki, or use the Google-generated URL and link to it from your library Web page
  • Form results are tabulated in a Google Sheet spreadsheet

View of data entered into the online form

  • Data automatically fills in the Google Sheet
google form spreadsheet
Google Form Spreadsheet
  • View the data entered through your form in Google Sheet
analyze form results
Analyze Form Results
  • Chart or graph results from your form

Service Needs

  • Need of your organization to communicate – work from home or a conference
  • Set up forms for date-entry/feedback from users/statistics-keeping
Blog – an easy-to-use Web site, where thoughts can be quickly posted, people can interact, etc.
  • The short of it
    • Green – no publication costs, no paper
    • Instantaneous output of information
    • Push & Pull technology – via RSS and

Web site access



    • Can be moderated by library staff
    • Comments and feedback possible
    • Archives are searchable

Service Needs
  • Communicate internally with staff & professionally
  • Marketing & PR with community
  • User participation is possible but not mandatory

Harford County Public Library

uses a wiki for their children’s services department

A social bookmarks manager – a place to store, organize and share your favoritebookmarks
  • The short of it
    • Download required only for toolbar button
    • Blog with more info/development


tag clouds
Tag Clouds

Display a cloud or list of your Delicious tags as part of your Web site or blog

link rolls
Link Rolls

Display a list of your recent Delicious bookmarks as part of your Web site

  • My Delicious Bookmarks
  • CARL Book Beacon / BloggerCombinedResearchLibrary

Combined Arms Research Library

  • Welcome to the Blogging Libraries Wiki – Blogging Libraries / BloggerBloggingLibrariesWiki
  • McHenry Addition and Renovation Latest News

UCSC Library Addition and Renovation Project Blog

  • SLA Military Libraries Blog / SLAMilitaryLibraries

Military LIbraries Division Blog

  • Blogs – – Guide to Managing U.S. Government Web Sites / WebcontentgovBlogger

U.S. Government guide to managing blogs, including examples of internal and external blogs



    • Can be moderated
    • Share librarian-evaluated content
    • Tag items with your own vocabulary
    • Share bookmarks with others

Holdrege Area Public Library

has a page devoted to links they love

Brimbank Libraries

has a tag cloud on their main library page

Service Needs

  • Marketing tool
  • Can replace static Web page of librarian-evaluated Web sites
  • Connect with users where they are
user centered design
User-Centered Design
  • Who are the users of this ‘thing’?
  • What are the users’ tasks and goals?
  • What are the users’ experience levels with this ‘thing’, and ‘things’ like it?
  • What functions do the users need from this ‘thing’?
  • What information might the users need, and in what form do they need it?
  • How do users think this ‘thing’ should work?
  • How can the design of this ‘thing’ facilitate users’ cognitive processes?
your users needs
Your Users’ Needs

*Downloadable toolbar

**Paid accounts ($250/year at minimum)

your needs
Your Needs

* Available for paid accounts ($250/year at minimum)

A wiki-hosting site. A wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content.

The short of it

  • Cost: Free
  • No HTML! WYSIWYG editor
  • Access: Via Internet



  • Collaborative
  • Version control
  • Easy file sharing
  • Syndication: Get updates via e-mail or RSS
  • Optional – allow comments on each page from users
  • Optional – allow others to edit the page, or lock it down
  • More services available for a fee

West Coast TAFE Library

hosts their Student Centro site on PBwiki

Harford County Public Library

uses a wiki for their children’s services department

  • Share information quickly and easily
  • Involve users in content creation and participation
  • Automatic updates via e-mail or RSS when content is updated

Service Needs

A customizable personal Internet start page — aggregate Google resources & other Web programs
  • Benefits
    • Aggregate social networking tools
    • Keep track of most-visited Web sites and news via RSS feeds – vital information at a glance
    • 1 login to access Google and other resources – Google Docs, gmail, social bookmarks, Web search, blogs, instant messaging


First-time set-up interface allows testing of features without pre-existing account

  • Populate page with ‘gadgets’ – mini Web applications created by Google, other developers, or yourself

Individual ‘gadgets’ may be minimized, moved (drag-and-drop), or removed at will

  • Gadget settings can be edited; suggestions offered for similar gadgets
  • Gadgets – though not entire portals – can be shared with other users

‘Add a tab’ prevents over-crowded pages by organizing additional content into discrete pages

  • ‘Add more gadgets’ offers gadget search
  • ‘Create your own gadget’ – easy gadget wizard; these may be shared with other iGooglers or used in external Web pages

Service Needs

  • Meets staff need to organize and access sites and tools they use every day
  • Allows creation of library gadgets for catalogue search, RSS feeds for events and news that patrons can embed in their own portals

Ebling Library, University of Wisconsin

offers a range of toolbars, gadgets for different library resources

evaluating new technologies
Evaluating New Technologies

Ask yourself the following: