leadership team development n.
Skip this Video
Loading SlideShow in 5 Seconds..
Leadership Team Development PowerPoint Presentation
Download Presentation
Leadership Team Development

Loading in 2 Seconds...

play fullscreen
1 / 37

Leadership Team Development - PowerPoint PPT Presentation

  • Uploaded on

Leadership Team Development. Objectives. Discuss a framework for organizational maturation Differentiate between management and leadership development Outline one approach to each focus of development Discuss challenges and next steps. Access Community Health Centers.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Leadership Team Development' - jackson-pearson

Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
  • Discuss a framework for organizational maturation
  • Differentiate between management and leadership development
  • Outline one approach to each focus of development
  • Discuss challenges and next steps

Access Community Health Centers

  • Federally Qualified Community Health Center in 2002
  • In operation since 1982
  • Five clinics in south central Wisconsin
  • Primary care medical, dental, behavioral health and pharmacy services
  • Over 26,000 patients and 120,000 visits
  • Two sites are level 3 PCMH accredited by NCQA; third to be submitted in Fall 2014
  • EMR hosted by UW Health platform
access leadership groups
Access Leadership Groups
  • Officers
  • Program Directors
  • Site Directors and Managers
  • Coordinators


  • New Hire, Exit and Employee Satisfaction Surveys all indicated that management training is priority need at Access
  • HR Director formed a committee of Directors and Managers to explore management training needs
  • Surveyed Leadership/Management staff to determine needs
  • Developed Leadership Development Training Meeting
  • Officers to Coordinators are expected to attend
  • Meets once per month for one hour
  • Goal is to present management training and information that is utilized on a daily basis
  • Expectation is that attendees will share relevant information with their staff
  • Focus is management-based training and information


The Director group assumed responsibility for developing topics for meeting


First meeting of the year was focused on determining what topics attendees most wanted

  • Most requested training was “soft skills” - How to deal with conflict
  • Led to entire group participating in 1.5 days of conflict resolution training
  • Led to having a 10 minute update each meeting from a site or a program

Examples of Topics:

  • Quality Improvement
  • Incident Reporting
  • Revenue Cycle
  • Emergency Preparedness
  • Mission and Values
  • AA/EEO and Employee Recruitment
  • Sexual Harassment
  • Behavioral Health Model of Care
  • Effective Meetings
  • Children and Poverty
topics continued
Topics Continued……
  • Organizing desktop and files
  • Crisis Communication
  • How Access is funded
  • FMLA
  • Diversity/Inclusivity
  • Affordable Care Act
  • Review of New Policies and Procedure
  • Pharmacy and Lab Changes
  • Internal Communications
  • Risk Management
  • Bullying in the Workplace


Primary presentation is often done by an Access staff member, but have also utilized outside speakers.

Outside speakers have been from UW; EAP provider; insurance providers, organization’s attorney. All have been happy to do these presentations free of charge.



Started out begging for topics and presenters. Now we have a wait list!

Implementing teleconferencing for this meeting

  • 38 staff members are invited to this meeting
    • Average attendance of 30

Management Training


Implemented Monthly Management Training sessions for all staff who manage/supervise employees

  • New Managers are scheduled to attend
  • All Other Managers are invited to attend
  • Attendance is generally 10 to 15 people
  • Rotate topics

Management Training Topics

  • Employee Handbook viewed in the eyes of a Manager
  • HR Data & Statistics
  • Credentialing
  • Time sheets
  • Employee Relations & Positive Management Traits
  • Performance Management: Coaching, Counseling and Progressive Discipline
  • Recruitment Process and Effective Interviewing
  • FMLA
  • ADP and Access Now
  • Accounting – Budgeting and Invoices
  • Community Resources

Management Training Topics Cont.

  • Communications & Development (A history of Access, grants and funding)
  • Access Finances: how does the Revenue Cycle work?
  • HIPAA & Confidentiality
  • Incident Reports & Workers Compensation
  • Quality Improvement
focus areas
Focus Areas
  • Financial Management
  • Interpersonal Skills
  • Process Improvement and Project Management Tools
  • Brand Management
financial management
Financial Management
  • Revenue Cycle-resources from STAR and UW Health

Clinician and Staff

Charge Capture and


financial management1
Financial Management
  • Alignment of Budgeting Process with Strategic Planning Process
    • Resource decisions based on strategic goals and objectives
  • Future Ideas/Thoughts/Plans
    • Work with STAR initiative on training for leadership team
interpersonal skills
Interpersonal Skills
  • Outside Consultant
    • Creating an Inclusive Organization
      • How your life experiences and assumptions affect your understanding of and actions toward inclusivity
      • How oppression operates on individual and institutional levels and how you may unintentionally exclude people
      • Your privileges and how to use them with integrity to enhance inclusivity
      • Differences between nondiscriminatory and inclusive behaviors at the personal and institutional level
interpersonal skills1
Interpersonal Skills
  • Outside Consultant
    • Meeting Facilitation Skills
      • Use group agreements to create inclusive meetings
      • Design outcome-based agendas that get tasks accomplished
      • Assess the pros/cons of different decision-making rules
      • Learn a tool to clarify the degree of agreement
      • Use meeting evaluations to maintain effective group process
interpersonal skills2
Interpersonal Skills
  • Outside Consultant
    • Conflict Management Skills
      • How your history with conflict impacts your current responses
      • The differences between win/lose and win/win responses to conflict
      • How to check out assumptions before they escalate into conflict
      • How to be more grounded when having challenging conversations
      • How to identify and express your underlying needs
      • How to use inquiry to enhance your ability to listen
      • Ways to discover common ground and achieve win-win solutions
  • Future Ideas/Thoughts/Plans
    • Bring back meeting facilitation skills post process improvement and project management training
process improvement
Process Improvement
  • How do we become better at everything we do?
  • Common language and tools for process improvement work
  • Decision to focus on Lean
process improvement1
Process Improvement
  • Lean Training
    • Quality Director and Chief Medical Officer both Six Sigma Yellow Belt certified through UW Madison School of Business Center for Professional and Executive Development
process improvement2
Process Improvement
  • Lean Training
    • Lean training for leadership team through the STAR Initiative and Kay Brewer
      • The STAR Initiative and Intro to Kaizen
      • What is A3?
        • Business Case—Observation and process mapping
        • Current State—Root Cause Analysis
        • Identify future state—Process mapping and counter measures
        • Rules in use
        • Implementation plan—Visual management, team leaders, measures and data
process improvement3
Process Improvement
  • Lean Training
    • Future Ideas/Thoughts/Plans
      • ThedaCare Center for Healthcare Value—Creating a Lean Culture
        • Articulate what culture is, how it evolves over time, and how it changes
        • Understand how culture manifests itself in an organization
        • Develop an understanding of current cultural attributes in their organization and implications for change
        • Create an individualized draft plan for cultural change in their organization using lean tools
project management
Project Management
  • How do we become better at everything we do?
  • Common language and tools for project management work
  • Compliments use of Lean tools
project management1
Project Management
  • Project management training for key staff members through UW Madison School of Business Center for Professional and Executive Development
  • Future Ideas/Thoughts/Plans
    • High level project management training for extended leadership team
brand management
Brand Management
  • As leaders, everyone is responsible for the reputation of the organization
  • Crisis management and communication plan
  • Training through outside consultant
    • Extended leadership team training on how to execute the plan
    • Key leaders received media training
    • Front line staff listening sessions
brand management1
Brand Management
  • Future Ideas/Thoughts/Plans
    • The plan is updated semi-annually:
      • Update names, numbers, email addresses and media contacts
      • Annual “binocular session” is held with Strategic Leadership Team
      • Distribute updated memory sticks to full management team
    • Annual training is offered:
      • Conduct media training for key leadership team members
      • Implementation training and listening sessions for front-line staff
  • Further penetration of skills across the organization
  • More staff engagement