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High Performance Management

High Performance Management. Module 4 MGMT 489 Dr. Angela Young. Promoting Change and Encouraging Adaptability. Position power – authority of position Opportunity power – being in the right place at the right time Wealth power – monetary resources and control

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High Performance Management

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  1. High Performance Management Module 4 MGMT 489 Dr. Angela Young

  2. Promoting Change and Encouraging Adaptability • Position power – authority of position • Opportunity power – being in the right place at the right time • Wealth power – monetary resources and control • Expert power – valuable skills, knowledge and abilities • Relationship power – personal characteristics and social network/access to information

  3. Promoting Change and Encouraging Adaptability • Power occurs based upon PERCEIVED dependence • French and Raven (1959) • Coercive – manipulation based on punishment • Reward – manipulation based on value • Legitimate - authority • Referent – personal liking • Expert – knowledge or specialized skills

  4. Promoting Change and Encouraging Adaptability Influence Strategies commonly used based on position power: • Legitimate Authority • Upward appeal • Co-optation • Bargaining or Exchange • Pressure/Coercion • Inspirational Appeal • Personal Appeal • Ingratiation • Rational persuasion • Coalition Formation

  5. Promoting Change and Encouraging Adaptability Human Relations – Collaborate Relational messages –trust and credibility Internal Processes – Control Informational messages – focused and logical Open Systems – Create Transformational Messages – visionary, powerful Rational Goal – Compete Promotional messages – engaging, action-oriented

  6. Promoting Change and Encouraging Adaptability Present ideas effectively by focusing on SSSAP: Set Support Sequence Access Polish

  7. Promoting Change and Encouraging Adaptability Four approaches to change: • tell (rational, logical explanation) • force (use authority, punishment) • participate (collaborate with people) • transformational (principle-driven

  8. Promoting Change and Encouraging Adaptability Building a creative workgroup: 1. Respect autonomy 2. Don’t punish failure 3. Facilitate work vs. dictate work 4. Encourage positivity 5. Reward and recognize creativity

  9. Promoting Change and Encouraging Adaptability Encouraging participation: Brainstorming Devil’s Advocate Nominal Group and Delphi

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