1 / 58

MD 240 IT Planning and BPR

Overview. Business Process ReengineeringEvolution of IT PlanningOperational PlanningManagerial PlanningStrategic PlanningModern Issues in IT PlanningModels of IT Planning Process. Case Study: The VERIZON Phone Book Supply Chain. Moved to MA in August, 2000Ordered service 10 days before movin

ivo
Download Presentation

MD 240 IT Planning and BPR

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. MD 240 IT Planning and BPR

    2. Overview Business Process Reengineering Evolution of IT Planning Operational Planning Managerial Planning Strategic Planning Modern Issues in IT Planning Models of IT Planning Process

    3. Case Study: The VERIZON Phone Book Supply Chain Moved to MA in August, 2000 Ordered service 10 days before moving here Got service 11 days after promised (strike) > 30 days later still no phone books 40 days after telemarketer calls, suggests Im satisfied with VERIZON services, I blow up Nasty letter sent to feed.back@bellatlantic.com 48 hour turnaround guaranteed No response 60 days after I call customer service again, finally reach someone who UPSs me phone books No record of me ever having placed 3 orders for phone books

    4. Business Process Reengineering

More Related