Rec 3530Program Planning in Recreation and Parks Chapter 12 Program Monitoring “Four steps to achievement: Plan purposefully. Prepare prayerfully. Proceed positively. Pursue persistently.” --- William A. Ward
The Importance of Program Monitoring • Goals • Budget • Performance • Efficiency • Effectiveness • Stewardship
1. Goals • Derived from mission statement • Operationalized through objectives • Monitoring involves looking back at stated (written) goals and objectives to make sure they are being met
2. Budget • Tracking expenses • Cost analysis • Monitoring allows adjustments to be made; services may be expanded or reduced
3. Performance • Participant performance standards are set when objectives for each program are written • Staff standards are set with job description and evaluation • Monitoring helps track performance in these areas: program delivery participation, return rateemployee retention, maintenance timesick days accident ratesmarketing program
3. Efficiency • Track the ways resources are used • Compare ways to use resources (time, facility, travel) • Monitoring ---Changes/adjustments may be made to improve efficiency
5. Effectiveness • Does efficiency = effectiveness? • Proposed changes take into account effect on • Customer satisfaction • Staff programming ease • Safety • Skill acquisition • Monitoring provides balance of efficiency and effectiveness
6. Stewardship • Protect resources, both human and natural • Spend funds wisely • Provide for community health and well-being • Monitoringmay be done through environmental impact statement, fiscal reporting, etc.
Specific Program Monitoring Systems • Registration and reservations • Participant program orientation • Marketing delivery
Registration and Reservations • Registration---signing up participants • Reservation system--- prioritizing recreation space • R & R systems track participant information • RecWare and RecTrac areexamples of computer programs used for tracking participants, reservations, maintenance, schedules, budgets, etc.
Participant Program Orientation • Used before and during programs • Prepares people for participation • Sets and analyzes expectations • Ensures safety
Marketing Delivery • Provides information on participants and website visitors • Gauges effectiveness of marketing strategies & promotional campaigns • Refines target market • Identifies groups NOT served
Other Program Monitoring Systems • Registration records • Attendance records • Expenditure records • Program contracts • Accident and Incident Reports • Computer-based records * * *