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Compliance and Security Gilbane 2006 San Francisco

Agenda. Rationale for Compliance and SecurityCase Studies. Background. I amTechnical and Marketing roles in Software industry for 18 yearsCTO at Omtool, for 8 yearsOmtool isIndependent Software VendorFounded in 1991, NASDAQ: OMTL100 employees, $16 million annual revenuesMassachusetts-based

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Compliance and Security Gilbane 2006 San Francisco

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    1. Compliance and Security Gilbane 2006 San Francisco Thaddeus Bouchard, CTO Omtool Ltd.

    2. Agenda Rationale for Compliance and Security Case Studies In the next 45 minutes I値l be providing you with the following information: First, a little background on Omtool and our relationship with Xerox. Secondly, an overview of the legal market as we see it. After that, we値l discuss Omtool痴 solution and it痴 value proposition to the legal market. We値l finish up with some brief information about Omtool-Xerox legal market successes and end with an overview of your sales support team. So, let痴 get started!In the next 45 minutes I値l be providing you with the following information: First, a little background on Omtool and our relationship with Xerox. Secondly, an overview of the legal market as we see it. After that, we値l discuss Omtool痴 solution and it痴 value proposition to the legal market. We値l finish up with some brief information about Omtool-Xerox legal market successes and end with an overview of your sales support team. So, let痴 get started!

    3. Background I am Technical and Marketing roles in Software industry for 18 years CTO at Omtool, for 8 years Omtool is Independent Software Vendor Founded in 1991, NASDAQ: OMTL 100 employees, $16 million annual revenues Massachusetts-based

    4. Background (continued) AccuRoute is. Software-based product solution for document capture, process and routing From any source, particularly paper To any destination, particularly content management systems With document conversion formats on the way through the system A funnel for paper to digital into the CMS

    5. Compliance Compliance = Regulations Some horizontal (GLB), some vertical (HIPAA) Some national US (SEC), some international (Basel II) And the tide keeps rising The rationale behind the regulations is to increase transparency and/or improve efficiency

    6. Security Increasing need for organizations to know who is doing what when with what information, and then to authorize only certain people to do certain things at certain times

    7. Fundamentals of Technology to Support Security and Compliance Collection/consolidation of content (in a content management system) Authentication Encryption and Rights Management (in place, in transit, in use) Non-Repudiable Audit Trail of access and routing

    8. Fundamentals of Planning for Security and Compliance Business Process Modeling Understand regulatory requirements Establish a process for compliance review E-discovery

    9. Results While the Costs can be great, the Returns can be even greater Through rationalization and consistency of business processes the organization is able to achieve more consistent and reliable output, improved quality and a lower cost of operations. Maximize speed through the process while minimizing exceptions processing. Enable what should be enabled, with efficiency, disable what should not be allowed in a demonstrable, tracked process.

    10. Case Study: Financial Services One brokerage firm had already invested to solve their e-mail and voice 田ompliance problems which means tracking and audit trail 典his call may be monitored for quality assurance purposes Fax: a loophole in customer communications High stakes in $$ for doing it wrong (stick!) How the SEC works The solution: enable fax functionality through an established business process, with an audit trail

    11. Case Study: Healthcare One hospital struggled to deliver patient care and get paid in anything resembling an efficient process Forms, forms and more forms How to get paid reducing receivable days, minimizing denied claims How to deliver care the right information available to the right care giver at the right time High-stakes industry, legal and moral ramifications for doing it wrong Solution: integrate the systems involved in the process from beginning to end, audit trail ensures payment, incorporate the paper into the electronic systems HIPAA just falls in line, the payoff is reduced expense, improved care a 10+ year journey

    12. Case Study: Legal Not a regulated industry, but the pervasive influence of attorney-client privilege Antiquated business processes The work product of the law firm is the document Way more expensive than it *should* be Moving beyond courier, and Fed-Ex and fax and paper copies and runners and records rooms towards a digital document system Solution: extend internal document management to external client extranets, securely Incorporate both the paper documents and the electronic document in the business process and the supporting information systems

    13. Thanks! Questions?

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