Case Summary. MediaFirst PR-AtlantaPublic relations firm Boss is James W. Caruso4 employees totalJames W. Caruso47 years oldVery intelligentCommunication problems. Case Summary (Cont.). Communication barriersJames admits to not praising his employees He doesn\'t need to be told he is doing a fine job, so he does not complement othersOther behaviors James exhibits observed by employeesUnable to meet deadlinesUnpleasant to clients, can be taken as rude at some timesIntimidating voice22
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