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Quarterly Performance Review 2022/23 Financial Year Portfolio Committee Briefing

The Quarterly Performance Reports for the 2022/23 financial year present the achievements and challenges faced by the Tourism Department across its various programs. While some targets were achieved, there were areas requiring intervention and improvement. From procurement to administration and sector support services, the reports provide insights into the department's performance throughout the four quarters of the year.

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Quarterly Performance Review 2022/23 Financial Year Portfolio Committee Briefing

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  1. BRIEFING TO THE PORTFOLIO COMMITTEE ON TOURISM QUARTERLY PERFORMANCE REPORTS FOR 2022/23 FINANCIAL YEAR 29 AUGUST 2023

  2. Contents 1. Performance Overview 2. Programme 1: Administration 3. Programme 2: Tourism Research,Policy and International Relations 4. Programme 3: Destination Development 5. Programme 4: Tourism Sector Support Services 6. Human Resource Information 7. Financial Information 8. Acronyms 2022-23 Q1 - Q4 Performance Reports 2

  3. 1. Performance Overview 2022-23 Q1 - Q4 Performance Reports 3

  4. First Quarter Performance (1 April – 30 June 2022) Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Achieved Branches Administration 45,45% (5 of 11) 54,55% (6 of 11) 0,00% (0 of 11) 0,00% (0 of 11) Tourism Policy International Relations Research, 100% (13 of 13) 0,00% (0 of 13) 0,00% (0 of 13) 0,00% (0 of 13) and Destination Development 100% (10 of 10) 0,00% (0 of 10) 0,00% (0 of 10) 0,00% (0 of 10) Tourism Support Services Sector 83,33% (15 of 18) 11,11% (2 of 18) 5,56% (1 of 18) 0,00% (0 of 18) Total 82,69% (43 of 52) 15,38% (8 of 52) 1,92% (1 of 52) 0,00% (0 of 52) 2022-23 Q1 - Q4 Performance Reports 4

  5. Second Quarter Performance (1 July – 30 September 2022) Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Achieved Branches Administration 70,00% (7 of 10) 30,00% (3 of 10) 0,00% (0 of 10) 0,00% (0 of 10) Tourism Policy International Relations Research, 92,86% (13 of 14) 7,14% (1 of 14) 0,00% (0 of 14) 0,00% (0 of 14) and Destination Development 90,91% (10 of 11) 9,09% (1 of 11) 0,00% (0 of 11) 0,00% (0 of 11) Tourism Support Services Sector 76,92% (10 of 13) 23,08% (3 of 13) 0,00% (0 of 13) 0,00% (0 of 13) Total 83,33% (40 of 48) 16,67% (8 of 48) 0,00% (0 of 48) 0,00% (0 of 48) 2022-23 Q1 - Q4 Performance Reports 5

  6. Third Quarter Performance(1 October – 31 December 2022) Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Achieved Branches Administration 81,82% (9 of 11) 18,18% (2 of 11) 0,00% (0 of 11) 0,00% (0 of 11) Tourism Policy International Relations Research, 76,92% (10 of 13) 15,38% (2 of 13) 7,69% (1 of 13) 0,00% (0 of 13) and Destination Development 90,91% (10 of 11) 0,00% (0 of 11) 9,09% (1 of 11) 0,00% (0 of 11) Tourism Support Services Sector 76,92% (10 of 13) 23,08% (3 of 13) 0,00% (0 of 13) 0,00% (0 of 13) Total 81,25% (39 of 48) 14,58% (7 of 48) 4,17% (2 of 48) 0,00% (0 of 48) 2022-23 Q1 - Q4 Performance Reports 6

  7. Fourth Quarter Performance (1 January – 31 March 2023) Not achieved; significant work done Not achieved; intervention required Insufficient information to express opinion Achieved Branches Administration 70,00% (7 of 10) 30,00% (3 of 10) 0,00% (0 of 10) 0,00% (0 of 10) Tourism Policy International Relations Research, 91,67% (11 of 12) 8,33% (1 of 12) 0,00% (0 of 12) 0,00% (0 of 12) and Destination Development 100,00% (10 of 10) 0,00% (0 of 10) 0,00% (0 of 10) 0,00% (0 of 10) Tourism Support Services Sector 93,33% (14 of 15) 6.67% (1 of 15) 0,00% (0 of 15) 0,00% (0 of 15) Total 89,36% (42 of 47) 10,64% (5 of 47) 0,00% (0 of 47) 0,00% (0 of 47) 2022-23 Q1 - Q4 Performance Reports 7

  8. 2. Programme 1: Administration 2022-23 Q1 - Q4 Performance Reports 8

  9. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter 1. Audit outcome financial statements and performance information. Achieved: Financial and non-financial performance information submitted to AGSA and NT on 31 May 2022. Achieved: Unqualified Report financial achieved from AGSA. Achieved: Implementation was developed as per AGSA outcomes. Achieved: Department implemented 2021/22 Action Plan. The has the Audit Unqualified on statements performance information. audit on Audit 2021/22 year Plan financial was for and was AGSA Achieved: control were reviewed. Internal measures 2. Percentage procurement of goods and services from SMMEs. Achieved: expenditure procurement and services from SMMEs was achieved. 56,27% Achieved: expenditure achieved procurement of goods and services SMMEs (against minimum 30% target). 58,27% was Achieved: expenditure procurement goods from achieved. 53,42% Achieved: expenditure procurement of goods and services SMMEs was achieved. 54,76% Minimum expenditure achieved procurement goods services SMMEs. 30% on on of on of goods on on of and from and SMMEs services from from the was 3. Percentage invoices paid within prescribed timeframes. 100% Payment of all compliant invoices within 30 days. Partially 96,72% of all compliant invoices were paid within 30 days. achieved: Partially 98.36 compliant received within 30 days. achieved: of invoices were Partially achieved: 88,35% compliant received were within 30 days. Partially 91,06% of all compliant invoices received were paid within 30 days. achieved: % all of all invoices paid paid 4. 40% Procurement from Women- owned business. Public Maintain minimum of procurement spend Women-owned businesses. Partially 26,89% spend on Women-owned businesses was achieved. achieved: procurement Partially 32,80% spend owned businesses. achieved: procurement on Women- Partially achieved: 31,77% procurement was spent Women-owned businesses. Partially 37,03% was spent on Women- owned businesses. achieved: procurement 40% on on 2022-23 Q1 - Q4 Performance Reports 9

  10. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter Partially Vacancy maintained at 10.4%. 3rdQuarter Achieved: rate was maintained at 7,3%. 4thQuarter Achieved: rate was maintained at 7,9%. 5. Percentage vacancy rate. of Partially Vacancy maintained at 10.9%. achieved: rate achieved: rate Vacancy rate below 10%. Vacancy Vacancy was was 6. Percentage compliance departmental Employment Equity Plan. Achieved: SMS women representation maintained at 50%. Partially achieved: SMS representation maintained at 49.2%. SMS representation minimum of 50%. women at Achieved: women representation maintained at 50%. SMS Partially SMS representation maintained at 49,2%. achieved: women with was women was a was was Achieved: People living with representation maintained at 4,6%. People disability representation maintained above 3%. living with Achieved: People living with representation maintained at 4,6%. Achieved: living with disabilities' representation maintained at 4,4%. People Achieved: People living with representation maintained at 4,5%. disabilities' disabilities' disability was was was was 7. Percentage Work Place Skills Plan implemented. of Achieved: 30% of the WSP was implemented. Achieved: the implemented. 25% of Achieved: the implemented. 22.5% of Achieved: 22,5% of the WSP was implemented. 100% implementation of WSP. WSP was WSP was (WSP) 8. Percentage implementation of the Internal Plan. Achieved: 20% of the Annual Internal Audit Plan was implemented. 100% implementation of the Annual Audit Plan. Achieved: 30% of the Annual Internal Plan was implemented. Achieved: the Annual Internal Audit Plan implemented. 30% of Achieved: 20% of the Annual Internal Plan was implemented. Internal Audit Audit Annual Audit was Achieved: 100% of Q2 Implementation targets was achieved. 9. Percentage implementation of the Communication Strategy Implementation Plan. Achieved: 100% of Q3 Implementation Plan targets achieved. Achieved: 100% of Q4 Implementation targets were achieved. 100% of the approved Communication Strategy Implementation achieved. Achieved: • Communications Strategy developed. However it was not yet approved. • 100% of Implementation was achieved. Plan Plan were and Plan was and the Q1 Plan 2022-23 Q1 - Q4 Performance Reports 10

  11. 3. Programme 2 Tourism Research, Policy and International Relations 2022-23 Q1 - Q4 Performance Reports 11

  12. Quarterly Performance Against Targets Output Indicator Annual Target 1st Quarter 2ndQuarter 3rdQuarter 4thQuarter Five Monitoring and Evaluation Reports on Tourism Projects and Initiatives developed: 1. Number monitoring evaluation reports on projects initiatives developed. of and Achieved: Proposal for the evaluation of the Impact Resource Efficiency Project was developed. Achieved: Data collection tools developed. Achieved: • Data commenced in October 2022 with survey with face-to-face with host employers. • Data proceeded with focus group discussions with the service provider and facilitators. • The Draft Report on the evaluation of the Resource project was developed. Achieved: Final report on the evaluation Resource project was developed. 1. Evaluation of the Resource Efficiency conducted. collection of project tourism were Efficiency and of the an online learners, interviews collection Efficiency Achieved: Monitoring Capacity Building Programme undertaken. Achieved: Monitoring Capacity Building Programme was undertaken. Achieved: Monitoring of Capacity Programme undertaken and a Report was developed. Achieved: of Capacity Programme undertaken. Monitoring Building 2. Monitoring Building undertaken Youth National Training Tourism Programme Safety Programme). Capacity Programme (Hospitality Programme, Youth Programme, Monitors and Quality of of of Building was was was Chefs Food Assurers 2022-23 Q1 - Q4 Performance Reports 12

  13. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Five Monitoring and Evaluation Reports on Tourism Projects and Initiatives developed … continued. 1. Number monitoring and evaluation reports tourism projects initiatives developed. of Achieved: 2020/2021 updated. • STR was reviewed. Draft was Achieved: 2020/2021 STR was Finalised. Achieved: STR was approved and published Departmental website. 2020/21 Achieved: Progress report on the development of the Draft 2021/22 developed. 3. 2020/2021 State of Tourism finalised published. on STR (STR) and on the STR was and Framework Achieved: TSRP report was developed. Quarterly Achieved: Quarterly TSRP implementation report was developed. Achieved: TSRP Report was developed. Quarterly Achieved: Quarterly TSRP Implementation Report was developed. 4. Four Sector Plan Implementation Reports. Tourism Recovery (TSRP) implementation Implementation Achieved: Terms of Reference the development of the state and availability of key tourism and resources provincial developed. Achieved: Consultation undertaken ToR development of the state and availability of tourism statistics and resources provincial level. Achieved: collection development report on the state and availability tourism statistics and resources at provincial level report conducted. Data the Achieved: Report on the state and availability of key Tourism statistics resources at provincial level was developed. 5. Development of a report on state and availability tourism and resources Provincial level. (ToR) for was the the for on of a and of statistics key for statistics of key at at level was at was * Due to lag in the available/verified statistics the State of Tourism Report is always produced in the next Financial year 2022-23 Q1 - Q4 Performance Reports 13

  14. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Two Information and Knowledge systems implemented: 2. Number Information Knowledge Systems developed implemented. of and Partially Commencement of the development Tourism Skills Employment Portal was delayed. achieved: Achieved: Tourism Skills and Employment Portal was implemented. Achieved: Business Requirements the Tourism and Employment Portal developed. Achieved: Requirements for the Tourism Skills Employment Portal was developed. System 1. Tourism Skills and Employment Portal implemented. for and of the and Skills and was Partially Commencement of the development Tourism Skills Employment Portal was delayed. achieved: Achieved: Tourism Data Analytics System implemented: Sentiment prioritised. Achieved: Business Requirements the Tourism Analytics System was developed. Achieved: Requirements for the Tourism Data Analytics System was developed. System 2. Tourism Analytics Implemented: Sentiments Analysis prioritised. Data System was for of the and Tourism Analysis Data 3. Number initiatives implemented create an enabling policy regulatory environment tourism growth and development. of Achieved: Paper Development promotion Tourism Africa was finalised. Green the and Partially Green Paper on the Development Promotion of Tourism in South approved comments. external consultations had not taken place. achieved: Partially Public not incorporated document had not yet been internally. achieved: Partially White Development Promotion of Tourism in South Africa submitted for approval due to external that were undertaken. achieved: on One initiative: White Paper on the Development Promotion of Tourism in South submitted approval. on comments yet had been and Paper the and to and & of and in South Africa for However was was not Africa for public endorsed for consultation still being 4. Number of public entity reports developed. Achieved: Tourism oversight report was developed. SA Achieved: Tourism oversight was developed. SA Achieved: Tourism oversight report was developed. SA Achieved: SA Tourism quarterly oversight report was developed. Four governance performance of SA Tourism for purposes. Reports on and oversight quarterly report quarterly quarterly developed oversight 2022-23 Q1 - Q4 Performance Reports 14

  15. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter Achieved: report participation UNWTO for the implementation of Programme of Work was developed. 2ndQuarter 3rdQuarter Achieved: report Africa’s participation in the implementation of IORA Tourism Work Plan was developed. 4thQuarter 5. Number of fora prioritised advance Africa’s tourism interests regional, continental global through multilateral other groupings. Quarterly on in structures Achieved: Quarterly developed on: • SA participation in the development guidelines strengthening communities and Micro, Small and Enterprises as Tourism Transformation Agents. • SA participation in the institutionalisation Tourism in BRICS. • SA participation in the implementation of the SADC Programme. Quarterly South Achieved: Quarterly report on South Africa’s participation in the implementation of AU Plan of Action on Tourism was developed. Advance South Africa’s tourism interests regional, and global level through participation multilateral UNWTO, G20, BRICS, SADC, IORA and AU. to SA the reports on at South continental at of G20 for in six fora and level Medium of Tourism 6. Number outreach programmes the community implemented. of Two programmes diplomatic implemented. outreach to community Achieved: report on outreach to diplomatic focusing on Africa’s recovery developed in line with the approved concept. Quarterly Achieved: One outreach to diplomatic community focusing on South Africa’s tourism recovery hosted. Achieved: outreach to diplomatic community focusing on South Africa’s tourism recovery was hosted. One Achieved: Annual implemented programmes community focusing on South Africa’s tourism recovery was developed.. the report on outreach diplomatic the to community South tourism diplomatic was to was 7. Sharing of Best Practices Workshop hosted. Achieved: consultation to finalise the concept implementation Best Practices Workshop was conducted. Stakeholder Achieved: Coordination Logistical arrangements undertaken. Achieved: Sharing Practices Workshop targeted at African countries whom SA signed agreements was hosted. Sharing Practices 2023 targeted at African countries with whom SA signed agreements hosted. of Workshop Best Achieved: Concept document for the Best Practices Workshop 2023 and Implementation plan was compiled. and of Tourism Best and on plan with tourism tourism 2022-23 Q1 - Q4 Performance Reports 15

  16. 4. Programme 3 Destination Development 2022-23 Q1 - Q4 Performance Reports 16

  17. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Five destination planning and Investment coordination initiatives undertaken: 1. Number destination planning investment coordination initiatives undertaken. of 1. Finalise tourism and support Development Model One Plans for: • OR District • eThekwini Metro • Pixley Ka Seme District • Namakwa District. prioritised concepts initiatives District Achieved: • Draft One Plans for the districts reviewed. Achieved: • Tourism concepts three districts were finalised. Achieved: • Tourism prioritised initiatives for the three districts (OR Tambo District, Pixley Ka Seme District Namakwa District were refined. • Assessment Report for the eThekwini concept was completed. Achieved: • Implementation modalities prioritised initiatives outlined. and concepts of to four were in of were and Tambo • Tourism concept eThekwini metro identified. • eThekwini concept was initiated. • Draft eThekwini Metro was completed. for Metro concept was 2. Review the piloting of the budget resort network and brand concept. Achieved: Lessons learned in 2021/22 were outlined. Achieved: 2021/22 lessons were incorporated into conditional assessment process. Achieved: • Conditional assessments for Gariep Dam Resort, Metsi Matso, Bhanga Nek and Nature Reserve completed. • Modalities for the Budget Resort Network concept implementation were initiated. Achieved: Modalities for the concept implementation process finalised. the Suikerbosrand were were process 2022-23 Q1 - Q4 Performance Reports 17

  18. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Five destination planning and Investment coordination initiatives undertaken … continued: 3. Initiate implementation of Phase 3a of the Tourism Precinct Methodology for township tourism precincts at: • Galeshewe • Vilakazi Street. 1. Number destination planning investment coordination initiatives undertaken. of Achieved: Prioritised were confirmed. Achieved: • Costing prioritized elements on designs finalised. • Development leads Galeshewe Vilakazi were confirmed. Achieved: Development facilitation on costing and budget mobilisation Galeshewe and Vilakazi was completed. Achieved: planning implement tourism Galeshewe Street was initiated. Statutory and elements of process to township based at precincts and at architectural Vilakazi was for and Street 4. A pipeline of Achieved: Quarterly Report management pipeline of nationally prioritised investment opportunities developed. Achieved: Quarterly Report management pipeline of nationally prioritised investment opportunities developed. Achieved: Report management pipeline prioritised investment opportunities developed. Quarterly on of nationally tourism Achieved: Report management of a pipeline of nationally tourism opportunities developed. Quarterly nationally prioritised tourism investment opportunities (greenfield brownfield projects) managed. on the on the the on the of a of a a of prioritised investment tourism tourism and was was was was 5. Two promotion platforms facilitated. investment Achieved: Concept for promotion platforms was revised. Achieved: for promotion platforms was finalised. Concept investment Achieved: Preparations for the scheduled for the third quarter were finalised. Achieved: for the platform scheduled for this quarter finalised. Preparations investment platform were 2022-23 Q1 - Q4 Performance Reports 18

  19. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter 1. Number destination enhancement initiatives supported. of Three Destination Enhancement Initiatives Supported: 1. Infrastructure maintenance programme implemented in 19 (nineteen) National Parks: Achieved: Implementation infrastructure maintenance was monitored and supported in 19 parks according to project plans. Achieved: Implementation infrastructure maintenance work was monitored supported in 19 parks according plans. Achieved: Implementation infrastructure maintenance work was monitored supported following according plans. Achieved: Implementation infrastructure maintenance was monitored and supported following according to project plans. of of of of work work and and the EC Addo National Park, EC Camdeboo, Mountain Zebra, Garden Route Wilderness), Tsitsikamma, NC Karoo, FS Golden Marakele, Mapungubwe, Kgalagadi, NC Augrabies, NC Namakwa, Richtersveld, WC Agulhas, WC Bontebok, WC Table Mountain, Coast, WC Karoo, and MP Kruger. in in the EC WC to project 19 to parks project 19 parks (Knysna, EC Gate, NW LP NC NC WC West Tankwa- 2. Infrastructure maintenance and programme in five Provincial State- Owned Attractions. Achieved: Infrastructure maintenance programme implemented in State- Owned Attraction in each province. One Achieved: Infrastructure maintenance programme implemented in State- Owned Attraction each province. One Achieved: Implementation infrastructure maintenance programme owned attractions was monitored supported. Achieved: Implementation infrastructure maintenance programme in State- owned was monitored and supported. beautification implemented of of was was in state- in Attraction and 2022-23 Q1 - Q4 Performance Reports 19

  20. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Three Destination Enhancement Initiatives Supported … continued: 3. Implementation of Thirty Community- based Tourism Projects: 2. Number destination enhancement initiatives supported. of Achieved: Implementation of Thirty Community -Based Projects supported monitored. Achieved: Implementation Thirty Community - Based Projects supported monitored. Achieved: Implementation of Community Based Projects supported monitored through projects meetings and site visits. Achieved: Implementation of Community Based Projects supported monitored through projects meetings and site visits. of Thirty Thirty LP Phiphidi Waterfall, Lodge, LP VhaTsonga Village, MP Mnisi Resort, LP Ngove, LP Tisane, FS QwaQwa Guest House, FS Vredefort Dome, FS Monotsha, NW Manyane Lodge, NW Lotlamoreng Dam, Lodge, NC Kamiesburg, Pan, EC Maluti Hiking Trail, EC Mthonsi Lodge, EC Qatywa Lodge, EC Nyandeni Chalets, EC Western Tembuland, KZN Anton Lembede eThekwini Municipality, Museum NC, Amahlubi Heritage KZN, Museum NW, Liberation Heritage Numbie Gate, Tshathogwe Game Farm, Mapate Recreational Social Tourism facility, Royal Khalanga Lodge. LP The Oaks Lodge, Tourism Tourism - - Matsila LP was and was and Tourism Tourism was and was and NC Platfontein KZN Muzi Museum McGregor Cultural Sol Plaatjie Lehurutshe Museum Nandoni Game Farm, Mtititi NW, Dam, 4 104 Work opportunities created. Achieved: 3 791 Work opportunities were created. Achieved: Work opportunities were created. 316 Achieved: Work opportunities created. 58 Achieved: 1 150 Work opportunities created. 3. Number opportunities created Working Tourism projects. of work through for 2022-23 Q1 - Q4 Performance Reports 20

  21. 5. Programme 4 Tourism Sector Support Services 2022-23 Q1 - Q4 Performance Reports 21

  22. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter 1. Number of incentive programmes implemented. One incentive programme implemented: Green Tourism Incentive Programme Implemented. Achieved: Two meetings were held. Achieved: Adjudication meeting for GTIP was held. One Achieved: Adjudication for GTIP was held. One Achieved: One Adjudication meeting for GTIP was held. (GTIP) Adjudication meeting 2. Number of Domestic Tourism Programmes implemented. One programme implemented: Four Domestic Tourism Awareness Campaign implemented. Awareness Achieved: Domestic Awareness Campaign Plan was implemented. One Achieved: Domestic Awareness Campaign Plan was implemented. One Achieved: Domestic Awareness was implemented. One Achieved: Three Awareness implemented. Tourism Tourism Tourism Campaign Domestic Campaigns Tourism were 3. Number initiatives implemented support SMMEs. of One programme implemented: Incubation Programme implemented support tourism SMMEs through following Incubators (Business support development): Incubator, Tour Operator Incubator, Food Services Incubator, and Community-based enterprises incubation programmes Achieved: Business and Incubation Programme implemented through Incubator, Operator Incubator, Food Incubator and One Community-Based Incubator Partially achieved: Business and Incubation Programme implemented through Incubator, Operator Incubator and Food Services Incubator. It was implemented Community-Based Incubator. Partially achieved: Business support and development Incubation Programme was implemented Tech Incubator, Operator and Food Incubator. It was not implemented Community-Based Incubator. Achieved: • Business development Programme implemented through the following: Tech Incubator, Tour Operator Incubator, Food Services and One based Incubator. support support and to development support Incubation to tourism development was was the Tour Tech Tour Incubator Services and Tech Tech Tour Incubator, community- Services for One • Three (3) close-out reports for Tech Incubator, Tour Operator Services Incubators were developed. not for and Food 2022-23 Q1 - Q4 Performance Reports 22

  23. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter 4. Number initiatives implemented to increase participation of women in the tourism sector. of One initiative implemented to support Women in Tourism: Women in Tourism (WiT) Business Development and Support Programme implemented to support 225 women owned SMMEs nationally (25 per province). and LP. Achieved: Business and Programme to support 225 women SMMEs nationally (25 per province) implemented in GP, MP WiT Achieved: WiT Business Development and Support Programme to support 225 women owned SMMEs nationally (25 per province) was implemented in NW, FS, EC, WC, KZN and NC. Achieved: Business Development and Programme to support 225 women-owned SMMEs implemented nationally through Coaching and Mentorship. WiT Achieved: Report Business and Support Programme developed women-owned (25 per province). Annual WiT Development Support on the Support Development owned to support SMMEs was was 5. Number programmes implemented to enhance visitor service experiences. of Four programmes implemented to enhance visitor service and experiences: 1. Implementation of Service Excellence Standard (SANS: 1197) incorporating the Tourism Norms and Standards: with focus on: • Small Towns and • Tourism Product support. Consultation and Endorsement was conducted with South African Bureau of Standards. Achieved: The report was developed on the implementation of the Service Standard incorporating the Tourism and Standards: focus on Small Towns and Tourism Product support. Achieved: The report was developed on the implementation of the Service Excellence Standard incorporating the Tourism Norms and Standards: with focus on Small Towns and Tourism Product support. Achieved: The report was developed on the implementation of the Service Excellence Standard incorporating the Tourism Norms and Standards: with focus on Small Towns and Tourism Product support. Achieved: The report was developed on the implementation of the Service Standard incorporating the Tourism Norms and Standards: with focus on Small Towns Tourism support. and Excellence Excellence Norms with and Product Achieved: Stakeholder Achieved: Table capacity building took place. Round and Achieved: analysis structure conducted in Bergville, KZN. Needs support Achieved: • Sustainability structures established small Bergville, KZN. • Close-out report was developed. discussions and was were the in town of 2022-23 Q1 - Q4 Performance Reports 23

  24. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter 5. Number programmes implemented to visitor service experiences. of Four programmes implemented to enhance visitor service and experiences … continued: 2. Implementation of the Tourism Monitors in all provinces. Programme was monitored in eight provinces and iSimangaliso Wetland Park. Partially achieved: Implementation Tourism Programme was monitored in eight provinces, SANParks and iSimangaliso Park. It implemented in Limpopo and South African Biodiversity Institute(SANBI) because the implementers appointed. Partially achieved: Implementation Tourism Programme monitored provinces, SANParks and iSimangaliso Park. It implemented in Limpopo. Partially achieved: Implementation of the Tourism Programme monitored provinces, and iSimangaliso Wetland Park. process to Service Provider Limpopo finalised. Achieved: Implementation Tourism of Monitors the of Monitors the of Monitors the enhance Monitors was eight was eight and in in SANParks Wetland was not Wetland was not The National appoint for not project was were not 3. One programme to establish centralised database Tourist implemented. Achieved: • Database were conducted in all nine provinces. • Consultation stakeholders development centralised tourist guides conducted with provinces. Achieved: Report on the outcomes of the database assessments and stakeholder engagements developed. Achieved: Project plan for the development of centralised system was developed. Achieved: plan development centralised system implemented. Project assessments a for the of database of held was database with on of key the the for was Guides was database all nine Achieved: Four tourist safety awareness campaigns were conducted in Mthatha. Lusikisiki (Mbotyi), Port St Johns and Coffee Bay (Eastern Cape). Achieved: safety awareness campaign was conducted Edward, KZN jointly with the province safety and structures. One tourist Achieved: One tourist safety campaign conducted in Paarl and Wellington, Cape. 4. Four safety Campaigns sessions conducted. tourist Achieved: safety awareness campaigns was conducted in Ladybrand, Free State. One tourist awareness in Port was and other security Western 2022-23 Q1 - Q4 Performance Reports 24

  25. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Four capacity-building programmes implemented: 1. Training and placement of 2 500 retrenched and unemployed youth on various skills development programmes. 6. Number capacity-building programmes implemented. of Achieved: Five programmes were identified as follows: and Beverage Service, Food Safety Quality Programme, Wine Service Programme, Chef/Professional Cookery, Hospitality Youth Programme (Fast Food). Achieved: delivery employer placement of participants undertaken. Training host Achieved: delivery employer placement of participants undertaken. Training and Achieved: and host employer placement of participants was undertaken. Training delivery skills development and host Food was was Assurance Training and Training Achieved: • 250 learners were recruited and on-boarded Hospitality Youth Programme at Province. • Training delivery and host employer placement participants was undertaken. Achieved: delivery employer placement of participants undertaken. Training host and in Training Free the was State of Partially achieved: Training of 500 SMMEs not conducted and 1 102 unemployed and retrenched youth were trained on norms and standards tourism commenced provinces in line with the Project Plan. Partially achieved: Training of 352 SMMEs and 1 057 unemployed and retrenched youth on norms standards tourism commenced provinces in line with the Project Plan. 2. 500 SMMEs and 2500 and Achieved: • Project plan for the training of 500 developed. • Selection and recruitment of unemployed retrenched training on standards for safe tourism operations provinces was undertaken. Achieved: Training of 571 SMMEs and 2 517 unemployed retrenched youth trained on norms and standards for safe tourism commenced in all provinces in line with the Additional 71 SMMEs and 17 unemployed and youth were trained. unemployed retrenched youth trained on norms and standards for safe operations in provinces. SMMEs was and tourism all and safe nine and for and for operations in operations youth norms for operations in safe 8 Project Plan. 6 in all nine retrenched 2022-23 Q1 - Q4 Performance Reports 25

  26. Quarterly Performance Against Targets Output Indicator Annual Target 1stQuarter 2ndQuarter 3rdQuarter 4thQuarter Four capacity-building programmes implemented … continued: 3. National Tourism Careers Expo (NTCE) 2022 hosted. 6. Number capacity- building programmes implemented. of Achieved: plan for hosting of NTCE 2022 developed. Project Achieved: NTCE Project deliverables were implemented. Achieved: NTCE was hosted Johannesburg Centre,Nasrec. Achieved: 2022 Project close-out report was developed. NTCE 2022 Plan at the was Expo 4. Thirty enrolled Recognition of Prior Learning (RPL) to obtain professional qualification or designation line with project plan. Chefs in Achieved: • Project enrolment of thirty Chefs process to obtain a professional qualification developed. • Selection, recruitment induction of Chefs in RPL process to obtain professional qualification not undertaken. Achieved: Enrolment of 30 Chefs in process to obtain a professional qualification implemented line with project plan was done. Achieved: number of 30 Chefs were enrolled undergone process. Trade were conducted learners to determine their competency levels. A total Achieved: chefs competent received level Occupational Certificate for during the ceremony held. All 30 a plan for were found and NQF Chef RPL and RPL tests on in RPL their 5 process a was in the graduations in the and a was 2022-23 Q1 - Q4 Performance Reports 26

  27. 6. Human Resource Information 2022-23 Q1 - Q4 Performance Reports 27

  28. Workforce Representativity as end of March 2023 TOTAL ESTABLISHMENT Race Number Percentage Africans 414 88,9% Coloureds 21 4,5% Asians 14 3.0% Whites 17 3,6% TOTAL 466 100% Persons with Disabilities 21 4,5 2022-23 Q1 - Q4 Performance Reports 28

  29. Employees per Occupational Bands: 31 March 2023 MALE FEMALE OCCUPATIONAL BAND TOTAL African Coloured Indian White African Coloured Indian White Top Management 2 0 0 0 2 1 1 1 7 Senior Management. Professionally qualified experienced specialists and mid- management. 25 1 2 1 20 1 3 1 54 and 96 1 3 4 109 9 5 5 232 Skilled technical and academically qualified junior management, supervisors, foreman and superintendents. workers, 41 2 0 1 84 6 1 3 138 Semi-skilled discretionary decision-making. and 21 0 0 1 12 0 0 0 34 Unskilled and defined decision-making. TOTAL 0 0 0 0 1 0 0 0 1 185 4 5 7 228 17 10 10 466 2022-23 Q1 - Q4 Performance Reports 29

  30. 7. Financial Information 2022-23 Q1 - Q4 Performance Reports 30

  31. Budget and Expenditure Review as at 30 June 2022 Programme 2022/23 ENE Allocation (R’000) Actual Expenditure (R’000) Actual Expenditure as % of ENE Allocation % Cumulative Projected Expenditure % Variance from Cumulative Projected Expenditure 1% Explanation of Material Variances from Projected Expenditure Administration N/A 325 119 74 857 23% 24% Tourism Research, Policy and International Relations Destination Development N/A 1 415 983 548 309 39% 39% 0% The attributed to slow spending within the Expanded Public Works Programme (EPWP). N/A underspending is mainly 393 871 96 478 24% 36% 12% Tourism Sector Support Services 356 607 24 400 7% 9% 2% Total 2 491 580 744 044 30% 32% 2% 2022-23 Q1 - Q4 Performance Reports 31

  32. Expenditure per Economical Classification as at 30 June 2022 % Variance from Cumulative Projected Expenditure 2022/23 ENE Allocation R’000 Economical Classification % Cumulative Projected Expenditure Actual Expenditure R’000 % of ENE Allocation spent Current Payments - Compensation of Employees 370 766 84 155 23% 23% 0% - Goods and Services 550 364 103 877 19% 33% 14% Transfers and Subsidies - Departmental Agencies and Accounts 1 333 682 531 683 40% 40% 0% - Higher Education Institutions - Foreign Governments and International Organisations 2 502 2 238 89% 100% 11% - Public Corporations and Private Enterprises 225 172 77 0% 0% 0% - Non-Profit Institutions 443 0% 100% 100% - Households 3 816 241 6% 68% 62% Capital Assets - Buildings and other fixed structures 21 000 - Machinery and Equipment 3 858 718 19% 23% 4% - Software and other intangible assets 977 0% 0% 0% Payment for Financial Assets 55 Total 2 491 580 744 044 30% 32% 2% 2022-23 Q1 - Q4 Performance Reports 32

  33. Budget and Expenditure Review as at 30 September 2022 Programme 2022/23 ENE Allocation (R’000) Actual Expenditure (R’000) Actual % % Variance from Cumulative Projected Expenditure 1% Explanation of Material Variances from Projected Expenditure Expenditure as % of ENE Allocation Cumulative Projected Expenditure N/A Administration 325 119 152 008 47% 48% N/A Tourism Research, Policy and International Relations Destination Development 1 415 983 649 921 46% 47% 1% The variance is mainly attributed to slow spending Expanded Public Programme (EPWP). N/A 393 871 145 931 37% 53% 16% within the Works Tourism Sector Support Services 356 607 57 699 16% 18% 2% Total 2 491 580 1 005 558 40% 44% 4% 33 2022-23 Q1 - Q4 Performance Reports

  34. Expenditure per Economical Classification as at 30 September 2022 % Cumulative Projected Expenditure R’000 % Variance from Cumulative Projected Expenditure 2022/23 ENE Allocation R’000 Actual Expenditure R’000 % of ENE Allocation spent Economical Classification Current Payments - Compensation of Employees 370 766 167 529 45% 46% 1% - Goods and Services 550 364 186 266 34% 52% 18% Transfers and Subsidies - Departmental Agencies and Accounts 1 333 682 624 585 47% 47% 0% - Higher Education Institutions - Foreign Governments and International Organisations 2 502 2 238 89% 100% 11% - Public Corporations and Private Enterprises 225 172 120 0% 0% 0% - Non-Profit Institutions 443 443 100% 100% 0% - Households 3 816 1 117 29% 84% 55% Capital Assets - Buildings and other fixed structures 21 000 - Machinery and Equipment 3 858 1 503 39% 53% 14% - Software and other intangible assets 977 0% 0% 0% Payment for Financial Assets 757 Total 2 491 580 1 005 558 40% 44% 4% 2022-23 Q1 - Q4 Performance Reports 34

  35. Budget and Expenditure Review as at 31 December 2022 Programme 2022/23 ENE Allocation (R’000) Actual Expenditure (R’000) Actual % Cumulative Projected Expenditure % Variance from Cumulative Projected Expenditure -1% Explanation of Material Variances from Projected Expenditure Expenditure as % of ENE Allocation N/A Administration 330,185 234,340 71% 70% N/A Tourism Research, Policy International Relations Destination Development 1,417,467 1,288,669 91% 92% 1% and The attributed spending Expanded Public Works Programme (EPWP). variance is mainly slow the 395,610 255,898 65% 75% 10% to within N/A Tourism Support Services Sector 359,095 90,671 25% 28% 3% Total 2,502,357 1,869,578 75% 77% 2% 35 2022-23 Q1 - Q4 Performance Reports

  36. Expenditure per Economical Classification as at 31 December 2022 2022/23 ENE Allocation (R’000) Actual Expenditure (R’000) Actual % Cumulative Projected Expenditure R’000 % Variance from Cumulative Projected Expenditure Expenditure as % of ENE Allocation Economical Classification R’000 R’000 Current Payments - Compensation of Employees 381,543 262,737 69% 67% -2% - Goods and Services 550,364 304,382 55% 75% 20% Transfers and Subsidies - Departmental Agencies and Accounts 1,333,682 1,244,880 93% 93% 0% - Higher Education Institutions - Foreign Governments and International Organisations 2,502 2,238 89% 100% 11% - Public Corporations and Private Enterprises 225,172 1,122 0% 2% 2% - Non-Profit Institutions 443 443 100% 100% 0% - Households 3,816 1,994 52% 84% 32% Capital Assets - Buildings and other fixed structures - 47,321 - Machinery and Equipment 3,858 3,612 94% 76% -18% - Software and other intangible assets 977 - 0% 0% 0% Payment for Financial Assets - 849 Total 2,502,357 1,869,578 75% 77% 2% 2022-23 Q1 - Q4 Performance Reports 36

  37. Budget and Expenditure Review as at 31 March 2023 Programme 2022/23 Final Budget (R’000) Expenditure (R’000) Expenditure as % of budget Variance from Budget (R’000) % Variance from budget Explanation of Material Variances Administration The Compensation of Employees due to staff turnover and the slow filling of posts. bulk of the underspending lies within 335 735 323 490 96% 12 245 4% Tourism Research, Policy and International Relations The Compensation of Employees due to staff turnover and the slow filling underspending within Goods and Services is due to international meetings being held virtually resulting in unspent funds linked to travel and subsistence. A further underspending was realised under transfers and subsidies for the United Nations World Tourism Organisation (UNWTO) foreign exchange rate fluctuations. majority of underspending lies within 1 404 910 1 395 094 99% 9 816 1% of posts. The slight contributions due to Destination Development The Compensation of Employees due to staff turnover and the slow filling underspending within Goods and Services was due to unspent funds within travel and subsistence due to the virtual attendance stakeholders. bulk of this underspending lies within 416 542 411 612 99% 4 930 1% of posts. The slight of meetings with The Compensation of Employees due to staff turnover and the slow filling of posts. The slight underspending within Goods and Services is due to unspent funds within travel and subsistence due to the virtual attendance of meetings with stakeholders. bulk of this underspending lies within Tourism Sector Support Services 345 170 343 524 100% 1 646 0.5% Total 2 502 357 2 473 720 99% 28 637 1% 37 2022-23 Q1 - Q4 Performance Reports

  38. Expenditure per Economical Classification as at 31 March 2023 2021/22 ENE Allocation R’000 Variance from ENE Allocation R’000 Expenditure % of ENE Allocation spent Economical Classification R’000 Current Payments - Compensation of Employees 381 543 353 294 93% 28 249 - Goods and Services 406 649 406 534 100% 115 Transfers and Subsidies - Departmental Agencies and Accounts 1 424 112 1 424 105 100% 7 - Higher Education Institutions - - Foreign Governments and International Organisations 2 502 2 238 89% 264 - Public Corporations and Private Enterprises 134 742 134 742 100% - - Non-Profit Institutions 443 443 100% - - Households 3 204 3 202 100% 2 Capital Assets - Buildings and other fixed structures 139 939 139 940 100% (1) - Machinery and Equipment 7 836 7 836 100% - - Software and other intangible assets 497 497 100% - Payment for Financial Assets 890 889 100% 1 Total 2 502 357 2 473 720 99% 28 637 2022-23 Q1 - Q4 Performance Reports 38

  39. 8. List of Acronyms and Abbreviations AGSA: AU: BRICS: EC: ENE: EPWP: FS: GP: GTIP: G20: IORA: KZN: LP: MP: NC: NT: NTCE: Auditor-General of SouthAfrica African Union Brazil,Russia,India,China and SouthAfrica Eastern Cape Estimates of National Expenditure Extended PublicWorks Programme Free State Gauteng Province GreenTourism Incentive Programme Group ofTwenty Indian Ocean RimAssociation KwaZulu-Natal Limpopo Mpumalanga Northern Cape NationalTreasury NationalTourism Careers Expo NW: RPL: SATourism: SouthAfricanTourism SADC: SouthAfrican Development Community SMS: Senior Management Services SMMEs: Small,Medium and Micro-sized Enterprises STR: State ofTourism Report ToR: Terms of Reference TSRP: Tourism Sector Recovery Plan UNWTO: United NationsWorldTourism Organisation WC: Western Cape WiT: Women inTourism WSP: Workplace Skills Plan NorthWest Recognition of Prior Learning 2022-23 Q1 - Q4 Performance Reports 39

  40. Thank You 2022-23 Q1 - Q4 Performance Reports 40

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