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Sasol Synfuels’ Site-Wide IT Health monitoring

Sasol Synfuels’ Site-Wide IT Health monitoring. Presenter: Johan de Waal. IT Monitor in Sasol. ERP Layer. MES Layer. Database Layer. Base Control Layer. Instrumentation Layer. IT Monitor in Sasol. ERP Layer. Sasol Synfuels main IT infrastructure. MES Layer. Database Layer.

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Sasol Synfuels’ Site-Wide IT Health monitoring

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  1. Sasol Synfuels’ Site-Wide IT Health monitoring Presenter: Johan de Waal Sasol Synfuels’ Site-Wide IT Health monitoring

  2. IT Monitor in Sasol ERP Layer MES Layer Database Layer Base Control Layer Instrumentation Layer Sasol Synfuels’ Site-Wide IT Health monitoring

  3. IT Monitor in Sasol ERP Layer Sasol Synfuels main IT infrastructure MES Layer Database Layer Base Control Layer Instrumentation Layer Sasol Synfuels’ Site-Wide IT Health monitoring

  4. IT Monitor in Sasol ERP Layer Sasol Synfuels main IT infrastructure MES Layer Database Layer Base Control Layer Instrumentation Layer • Monitor System Performance • Detect Failures • Manage Service Level Agreements (SLA) with 3rd Party Support Companies • Enable Preventative Maintenance • Do Capacity Planning and development Sasol Synfuels’ Site-Wide IT Health monitoring

  5. Positioning IT Monitor IT Health availability response utilization Applications Hardware Sasol Synfuels’ Site-Wide IT Health monitoring

  6. Positioning IT Monitor Key performance indicators (KPI) and management Logbook Deviations Events IT Health availability response utilization Applications Hardware Sasol Synfuels’ Site-Wide IT Health monitoring

  7. Positioning IT Monitor Service Level Agreement Key performance indicators (KPI) and management Logbook Deviations Events IT Health availability response utilization Applications Hardware Sasol Synfuels’ Site-Wide IT Health monitoring

  8. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events IT Health IT Monitoring & Management availability response utilization Applications Hardware Sasol Synfuels’ Site-Wide IT Health monitoring

  9. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events Information System Monitoring & Management IT Health IT Monitoring & Management availability response utilization Applications Hardware Sasol Synfuels’ Site-Wide IT Health monitoring

  10. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events IT Health availability response utilization Applications Hardware Service Level Monitoring & Management Information System Monitoring & Management IT Monitoring & Management Sasol Synfuels’ Site-Wide IT Health monitoring

  11. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events IT Health availability response utilization Applications Hardware • Performance monitoring • Trouble shooting • Performance Profiling Sasol Synfuels’ Site-Wide IT Health monitoring

  12. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events IT Health availability response utilization Applications Hardware • Preventative maintenance • Capacity Planning • Advanced Fault finding • Performance monitoring • Trouble shooting • Performance Profiling Sasol Synfuels’ Site-Wide IT Health monitoring

  13. Positioning IT Monitor Service Level Agreement Key performance indicators and management Logbook Deviations Events IT Health availability response utilization Applications Hardware • Incentive based SLA management • Service Optimization • Preventative maintenance • Capacity Planning • Advanced Fault finding • Performance monitoring • Trouble shooting • Performance Profiling Sasol Synfuels’ Site-Wide IT Health monitoring

  14. IT Monitoring in SLA management SLA’s SLA’s SLA’s KPI’s KPI’s KPI’s Customer Satisfaction Report back To Customer Feedback & Input Responsibilities input Development Development Needs analysis Investigate Investigate input Root Cause Analysis Investigate • System • Requirements: • Maintenance • Management • etc. System Performance Performance Enhancement Recommendations Development Development Works Instructions Procedures Governance Update Update Sasol Synfuels’ Site-Wide IT Health monitoring

  15. IT Monitoring in SLA management SLA’s SLA’s SLA’s KPI’s KPI’s KPI’s Customer Satisfaction Report back To Customer Feedback & Input Responsibilities input Development Development Needs analysis Investigate Investigate Root Cause Analysis Investigate • System • Requirements: • Maintenance • Management • etc. IT Monitoring Performance Enhancement Recommendations Development Development Works Instructions Procedures Governance Update Update Sasol Synfuels’ Site-Wide IT Health monitoring

  16. Current IT Monitor implementation (and growing daily) • Monitoring of the following applications: • 42 MES servers • 7 SAP servers • 8 SAP portal servers • 2 ADS servers • 37 switches • 9 applications • 14 LCNs Proxy SAN IT Monitor LCN … SAP EIP … MES Sasol Synfuels’ Site-Wide IT Health monitoring

  17. Access to Data • PI Processbook • PI Datalink (Excel) • SAP Portal Sasol Synfuels’ Site-Wide IT Health monitoring

  18. IT Monitoring integration into Portals Sasol Synfuels’ Site-Wide IT Health monitoring

  19. IT Monitoring integration into Portals Sasol Synfuels’ Site-Wide IT Health monitoring

  20. IS Monitoring & Management - Portal Sasol Synfuels’ Site-Wide IT Health monitoring

  21. IS & SLA Monitoring & Management - Portal Operational & SLA Targets Operational & SLA Deviations Sasol Synfuels’ Site-Wide IT Health monitoring

  22. SLA Monitoring and Management - Portal Sasol Synfuels’ Site-Wide IT Health monitoring

  23. SLA Monitoring and Management - Portal • Infrastructure: • Availability • Application : • Availability • Response • Utilization Sasol Synfuels’ Site-Wide IT Health monitoring

  24. Case Study – Memory Leak • Memory leak on Application • Potential impact: • Data loss due to application failure • Plant trip on critical applications Typical Monitoring system Case Studies Sasol Synfuels’ Site-Wide IT Health monitoring

  25. Case Study – Response deterioration Production Portal slow response time problems • Problem Detected: • Slow increase in response time • Settings changed • Patch applied • Settings changed Case Studies Sasol Synfuels’ Site-Wide IT Health monitoring

  26. Case Study – Bottleneck detection / Capacity Planning Client network path to the portal servers • Benefits: • Track network performance • Identify bottleneck (PC, Network, Server, Application) without using expensive network instruments • Do capacity planning Case Studies Sasol Synfuels’ Site-Wide IT Health monitoring

  27. Case Study – Application Utilization Application Usage monitoring • Benefits: • Utilization profile of any application • Do capacity planning • Preventative Maintenance Case Studies Sasol Synfuels’ Site-Wide IT Health monitoring

  28. Case Study – Preventative Maintenance WAN downtime (2h 40min) due to failure • Benefits: • Early problem detection -preventative maintenance • Minimized Downtime Case Studies Sasol Synfuels’ Site-Wide IT Health monitoring

  29. Benefits thus far • Real-time Performance Monitoring • Preventative Maintenance strategies • Advanced trouble shooting and fault finding system • Incentive Based Service Level Agreements (SLA), based on Key Performance indicators (KPI) • Integration into Synfuels Portal as Monitoring, Fault finding, operations and Management tool • Single Site-wide monitoring system Sasol Synfuels’ Site-Wide IT Health monitoring

  30. Q & A Questions? Questions? Sasol Synfuels’ Site-Wide IT Health monitoring

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