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Innomaint Made Facility Maintenance Easy | Innomaint CAFM

Here we have mentioned, how Innomaint CAFM made facility maintenance management simple to improve productivity. Follow https://www.innomaint.com/free-facility-maintenance-management-software/ to learn more.

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Innomaint Made Facility Maintenance Easy | Innomaint CAFM

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  1. Quick Startup Kit 3 Step Configuration Step 2 Asset Configuration Step 3 Schedule Definition Step 1 User Configuration

  2. User Roles Vs PrivilegesFactory Flow

  3. Role: Maintenance Head • Can have access to Dashboard and Reports Dashboard Breakdown Tickets Repeated Problem Overall Open Tickets SLA violations against incidents / Schedules Aging wise Tickets Reports Asset wise Incident Report Asset wise Schedule Report Access: Web Portal

  4. Role: Location Head • Location based User Management • Asset Definition (Update initial Schedule date) • Service Engineer Onboarding • Ticket Management ( Assign/Reassign, Spare parts Approval, Approve/Close Ticket) • Schedule Management (Assign Machine Owner, Reschedule) • Reports (View Report, Export Report) Access: Web Portal

  5. Role: Machine Operator • Dashboard • Asset (View General details, Access for support documents, specifications) • Self diagnose the incident/Breakdown • Raise, Track, Acknowledge Ticket • Schedule Task(Update the schedule task which is assigned to them) • Feedback and Ratings • Notification for Ticket/Schedule Process Access: Mobile App

  6. Role: Service Engineer • Dashboard • Incident/Schedule Tickets (Assigned, Accepted, Awaiting for Approval to close) • Request for Spare Parts /Request for support to reassign to another engineer • Refer Solution Bank • Update root cause and solution details • Feedback about the customer • Update his availability through leave status • Notification for Ticket/Schedule Process Access: Mobile App

  7. User Roles Vs PrivilegesService Agency Flow

  8. Role: Super Admin • Asset Definition • Define assets with general details, spare parts, support documents and other specifications • Define Schedules with SLA and Escalation configuration • Define Serial Number • Define Solution Bank • Define Self Diagnose • Configurations • User Management • Contracts & Compliance Settings • SLA Configuration for Tickets • Bulk Upload for Asset Configuration • Work Order Configuration • Common preference Settings • Customer Onboarding with work order pre-approval configuration • Service Engineer Onboarding • Sub Contractors Onboarding • Schedule/ Incident Ticket Management (Raise, Assign/Reassign, Spare parts Approval, Approve/Close Ticket) • Work Order Management • Schedule Monitoring / PTW Approval • Dashboard • Reports Access: Web Portal

  9. Role: Customer Head • Asset Definition • Update location for an asset • Responsible User mapping • Update upcoming preventive/spare parts schedule date • Support document download • Configurations • User Management • Ticket Management (Raise, Track, Spare parts request Approval, acknowledge) • Work Order (View, Accept, Reject) • Schedule (Update User Schedule / Create Ticket for Engineer Schedule) • Notification for Ticket/Schedule Progress • Dashboard • Reports Access: Web & Mobile

  10. Role: Customer User • Dashboard • Asset (View General details, Access for support documents, specifications) • Self diagnose the incident/Breakdown • Raise, Track, Acknowledge Ticket • Schedule Task(Update the schedule task which is assigned to them) • Work Order (View, Accept, Reject) • Feedback and Ratings • Notification for Ticket/Schedule Process Access: Mobile App

  11. Role: Service Engineer • Dashboard • Incident/Schedule Tickets (Assigned, Accepted, Awaiting for Approval to close) • Request for Spare Parts /Request for support to reassign to another engineer • Refer Solution Bank • Update root cause and solution details • Update Work Order and submit for approval • Feedback about the customer • Update his availability through leave status • Notification for Ticket/Schedule Process Access: Mobile App

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