1. Tips and Tricks for Supporting Wimba Bryan Vandiviere Web Presentation Technology Coordinator Kansas State University

2. Tips and Tricks • What is Wimba? • Training • Support • Document, Document, Document • All that other stuff….

3. About K-State • Faculty 2007 FTE: 910 • Student 2007: 23,332 • Axio LMS • On-Campus and Distance Courses

4. Axio • Home Grown LMS • Developed in 1998 • Axio partners • 7 Colleges and Universities • Full-Time Developers • www.axiolearning.org

5. Axio Courses at K-State • On Campus • Fall 2007: 2,060 • Spring 2008: 1,964 • Hybrid Courses • Fall 2007: 147 • Spring 2008: 136 • Distance Courses • Fall 2007: 319 • Spring 2008: 334

6. Wimba at K-State • Introduced Wimba Live Classroom – Spring 2007 • Introduced Wimba Voice Tools – Fall 2007 • All supported by 1 full-time staff and 3 students

7. Wimba Live Classroom • Since Spring 2007 • Courses: 696 • Archives: 759 • Users: 800 • Over 300 users in one room

8. Wimba Voice Tools • Since Fall 2007 • Voice Recorder: 505 • Looking to expand Fall 2008

9. What is Wimba? • Getting the Word Out • Meeting with Departments • One On One Presentations • Technology Series • Get people EXCITED

10. Training • Baking a Cake

11. Training • Baking a Cake • Show the Finish Product First • Start from the beginning working towards the finished product

12. Training • Meet the Need • Give the user the tool that fits the job • People become frustrated with technology that is more than they need • Baby Steps into the Technology • Start with the basics until they are comfortable. • Office Play • Utilize the things they have • Demonstrate using the systems they have in place

13. Support • Biggest Issues • Java • Pop-up Blockers • Sound • Connections

14. Support • Ways to alleviate issues • Run the Wizard • Tech Requirements Website • Connect in advance

15. Support • Ways to alleviate issues • Use Wimba Live Classroom App Share • Great for taking control of computer

16. Support • Portability • Consider using a screen capture program to capture your video if you need to have a presentation on CD.

17. Support • Department Champions • Local peers offering support and training • Escalate issues to support staff • Communicates issues to department

18. Document, Document, Document • Create a location or Resource that users can access • Streamline Integration with help • Demo

19. Document, Document, Document • Create a location or Resource that users can access • Quick Reference Guide • Tech Requirement Websites • Wiki • Blog

20. All that other stuff… • Prepared? • Majority of people will show up to a session late. Try and a “mock” session before you actually want people to attend.

21. All that other stuff… • Equipment • Use cheaper headsets • Use Wacom tablets for White Board • If using webcam consider teleprompter

22. All that other stuff… • Studio • Have a studio environment in place to record presentations • Mobile Presentation Systems • Portable laptops with camera and microphone

23. Questions…. • Questions?