Customer Acquisition – Energy

1. Customer Acquisition –Energy

2. Customer Sources Yourself Prospects who do not get involved with the opportunity Everyone Else – Warm Market

3. Top Reasons Why IBOs Can’t Acquire Warm Market Energy Customers IBOs that do not know or choose not to use the correct approach IBOs that do not understand the correct reasons why someone should be a customer IBOs that cannot get beyond something that they believe is an issue Reasons beyond your control

4. When Acquiring Energy Customers There Will Be Two Types of IBOs: Which IBO Do You Want To Be? Those that believe acquiring a lot of Energy Customers is not possible Those who acquire a lot of Energy Customers

5. Why is it Important That You Acquire a Lot of Energy Customers? Your belief Set an example If you acquire a lot of customers, your Team will acquire a lot of customers

6. The Effects of a TEAM who is Excellent at Acquiring Customers You will earn a Higher Residual income Your Team will earn a higher residual income Loyalty and Longevity of your Team IBO’s that get a lot of customers are always better recruiters because of belief

7. Attitude is Everything You must be excited about the opportunity You must Believe in what you’re doing Use and teach the Correct Approach Focus on Long Term Don’t get emotional - Think like BIG BUSINESS DOES – SW SW SW Next Sort – Don’t Sell

8. Energy Industry - Advantages to YOU! Allows you to participate in an area of business never before possible – Modern Day GOLD RUSH Allows you to earn money residually on Energy Bills people already use It’s simple - We are not asking anyone to do anything different than what they are already doing

9. Energy Industry - Advantages to Customers! Exercise Choice Improved Customer Service More Creative Pricing and plans to choose from Goal – to save Customer’s Money long term

10. Challenge Creates Opportunity Any Business worth doing is Challenging Challenge Creates Opportunity

11. Do your Homework – The more you actually understand, the more success you will have If you get confused, so will your prospect Learn about the market that you are in Learn how the Energy Business actually works Variable vs. Fixed Pricing XOOM – Introductory Rate (Variable Plan) What is the Difference/Value between XOOM and your Utility Common Q & A Learn the Online Order Process Set Appropriate Customer Expectations – DON’T OVER PROMOTE May require an Online Credit Verification (Credit Validation Process)

12. Understand Most Consumers Buy Emotionally, not Logically Are not Technical Don’t understand their Energy Bill Savings is NOT the most motivating factor Would rather do business with someone they like & trust over saving money Feel great about supporting a cause Fall into one of Three Categories: RED / GREEN / BROWN

13. Why use the Correct Customer Acquisition Approach? It works the majority of the time with the majority of people Easy to Duplicate

14. Customer Acquisition Approach Make your List Use the Script – (Urgency & Enthusiasm = SUCCESS) Sort  - RED / GREEN / BROWN Red Apples - Sign them up Green Apples  - Answer Question – Go back to the Script Brown Apples – Move on

15. Script – Key Words Favor Help Try

16. Customer Acquisition Script The reason for my call is to ask, “Can you do me a Huge Favor?” (Wait for Response!)

17. Customer Acquisition Script

18. Customer Acquisition Script I am about to qualify for a promotion with the company that I represent and all that I need is to get a few more customers right away!

19. Customer Acquisition Script • If I can offer you a service: • That you are already using • Has the same or better quality • Has no upfront cost • No contract • And a guaranteed savings your first month

20. Customer Acquisition Script Can you do me a huge personal favor, help me out and give the service a try? It would mean a lot to me! (Wait for Response!)

21. Customer Acquisition Script

22. How to Handle Green Apples Answer the question Ask for the favor

23. Commonly Asked Questions Q. What Service or Services are you offering?

24. Commonly Asked Questions A. Gas and Electricity, just to name a couple.

25. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

26. Commonly Asked Questions Q. Am I going to save money after the first month?

27. Commonly Asked Questions A. With XOOM, the Utility and all Energy companies offering variable plans, prices change from month to month. Some months XOOM may be higher and some months they may be lower. XOOM’s goal is to save you money over the long term. If you are unhappy for any reason, you can always switch back to your utility.

28. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

29. Commonly Asked Questions Q. Why should I try your service... I don’t think the pricing is worth changing?

30. Commonly Asked Questions A: Like MOST services, the Energy Business is very competitive. One of the most important reasons to try XOOM is to exercise CHOICE! Trying another company promotes competition and when companies fight for your business, it benefits customers in two ways: • Customer Service Improves • More Value for the Customer

31. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

32. Commonly Asked Questions Q. Who is XOOM?

33. Commonly Asked Questions A: XOOM Energy is an independent energy retailer who supplies natural gas, electricity and renewable energy to residential and commercial customers in deregulated energy markets. Simply put, XOOM is an Energy Supplier.

34. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

35. Commonly Asked Questions Q. What is an Energy Supplier?

36. Commonly Asked Questions A: An energy supplier is a company that acquires its electricity, renewable energy or natural gas supplies from the wholesale market and sells it to homes and business.

37. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

38. Commonly Asked Questions Q. What is the difference between my Utility and XOOM?

39. Commonly Asked Questions A: The utility still operates the local distribution, wires and pipes which carry electricity and natural gas to homes and businesses. An energy supplier simply purchases and supplies energy, which is then delivered to your home or business by your local utility. The customer will get to enjoy uninterrupted energy service with the added benefit of being able to choose the company they buy their energy from.

40. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

41. Commonly Asked Questions Q. Ok, what do I have to do to try the service?

42. Commonly Asked Questions A: Complete a simple online order process, and I will help walk you through it.

43. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

44. Commonly Asked Questions Q. I’m happy with my current provider. Why should I change?

45. Commonly Asked Questions A: I promise you that you will be just as HAPPY with XOOM Energy and if for any reason you are not, you can leave XOOM at anytime.

46. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

47. Commonly Asked Questions Q. What if my power goes out? Is my Service ever at risk with XOOM?

48. Commonly Asked Questions A. There is no risk with XOOM Energy. Actually, the local utility is the responsible for the physical distribution, delivery and maintenance of natural gas or electricity to your home. And…Your calls the local utility directly if they have an emergency or service outage.

49. Ask for the Favor Can you do me a huge personal favor, help me out and give the service a try?

50. Commonly Asked Questions Q. What is the difference between Fixed and Variable Pricing?