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Preparing Virtual Volunteer Centers for Disaster Response

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This presentation by Janet Pace from Volunteer Louisiana, sponsored by the KPMG Foundation, explores the concept of Virtual Volunteer Centers (VVCs) and their crucial role in disaster response. VVCs are web-based platforms that facilitate volunteer registration, opportunity postings, and continuous communication with volunteers. Janet outlines steps to create a VVC, emphasizes the importance of consistent messaging during crises, and provides strategies for engaging and managing volunteers effectively. Discover how to enhance disaster readiness through organized volunteer efforts.

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Preparing Virtual Volunteer Centers for Disaster Response

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  1. Virtual Volunteer Centers Presenter: Janet Pace Volunteer Louisiana Brought to you by KPMG Foundation

  2. Volunteers will come in a disaster:Are you ready for them?

  3. What is a virtual volunteer center? A virtual volunteer center is a web-based platform that allows: • Volunteers to register, provide contact information and list availability, skills and certifications • Communicates a consistent message to those interested in volunteering or keeping abreast of the current events • Allows organizations to post opportunities and to accept or decline volunteers • Allows volunteers to search for and sign up for opportunities 24/7

  4. Who will manage the virtual VC? • Should be someone with: • time • staff • overarching role • Can be stood up • locally • regionally • statewide

  5. Steps to creating a virtual VC • Plan and post a banner on the website • Write the first message • Create a call center • Identify opportunities • Use social media

  6. Public messaging • Public messaging aims to limit the flow of spontaneous volunteers and unsolicited donations to a manageable level • Stakeholders working together should have one consistent message • The message and messenger should be established before the disaster • A distribution list should be maintained so that all stakeholders receive the same messaging

  7. Helping in Times of Disaster Cash - Financial gifts get help to people fast. Find a reputable organization at www.nvoad.org Askbefore collecting items that may not be needed. Respondby volunteering with a local relief agency. Everyonecan help. Go to a local volunteer center. Find your nearest HandsOn Action Center at www.handsonnetwork.org

  8. After the event • Final messaging stating event has passed. Thank them for their willingness to serve. • Six months after: update on the status of the region, any long-term recovery needs, final email, connect to a local HandsOn affiliate or voluntary organization • Page on the website for “peacetime” information about responding in disaster

  9. Questions/Follow Up: Janet Pace Volunteer Louisiana 225.342.3125 jpace@crt.la.gov

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