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Digital Age Operational Excellence: It’s Easier Than You Think!

Digital Age Operational Excellence: It’s Easier Than You Think!. Dustin Schodt Joanne Voordeckers. ASQ Conference March 5, 2019. Creative Testing Solutions: Company Background. Largest non-profit blood donor testing organization in US Over 9 million donations per year

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Digital Age Operational Excellence: It’s Easier Than You Think!

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  1. Digital Age Operational Excellence:It’s Easier Than You Think! Dustin Schodt Joanne Voordeckers ASQ Conference March 5, 2019

  2. Creative Testing Solutions:Company Background • Largest non-profit blood donor testing organization in US • Over 9 million donations per year • 108 million tests per year • 6 high-volume facilities • 700+ employees

  3. Operational Excellence Evolution • Operational Excellence introduced 4 years ago, adopting the Shingo Model • All employees trained on OE concepts and implemented huddles • Emphasis on Strategy Deployment, Lean, Visual Management, Standard Work • Each Lab w/ 1-2 OE Practitioners and Champions

  4. Learning Objectives • In this session you will: • Learn methods to improve engagement • Become familiar with YouTube and its various applications • Understand how to create sustainable improvement systems with Kaizens • Learn how to convert videos to QR code format for quick reference

  5. Benefits of Operational Excellence • Drastically improved results • Strategy deployment • Staff engagement

  6. Engagement does not create execution; execution creates engagement

  7. Improving Engagement • Determine Wildly Important Goal* • 200+ Improvements • Act on Lead Measures • Lab “Kaizen” Participation • Create a Scoreboard • Each lab shared # of improvements, set new goal • Cadence of Accountability • Weekly Meeting to review commitments *4 Disciplines of Execution- Chris McChesney

  8. 600+ Kaizens in 2018! What is a Kaizen at CTS?

  9. Kaizen Report Template

  10. Kaizen Example 1

  11. Kaizen Example 2

  12. Kaizen Distribution Methods • Email Groups • YouTube • QR Codes

  13. Email Distribution Lists • Why are these important? • Simple, visible, accessible • Knowledge transfer and sharing • Recognizes employee effort • Who needs to see the improvements? • Sr. Leaders • Key Stakeholders

  14. YouTube • Creating an account takes 2 minutes (or a Google account) • Know your options! • Public (over-exposed) • Private (difficult to manage; limited) • Unlisted (just right)

  15. YouTube • Simply drag/drop your file (any format)!

  16. YouTube • Perfect for uploading: • Improvement videos • Training/Teaching • Less than 3 minutes • Editing software not needed, but can improve quality (less than $200 annually)

  17. Staff Video: Tampa Lab https://www.youtube.com/watch?v=vIjE3ZBOPgY&feature=youtu.be

  18. QR Codes How many clicks does it take? How much time does it take? Let’s try! https://www.qr-code-generator.com/

  19. Get Started Tomorrow! • Learned methods to improve engagement • Learned about YouTube and its various applications • Understood how to create sustainable improvement systems with Kaizens • Learned how to convert videos to QR code format for quick reference

  20. Questions? Dustin Schodt: dschodt@mycts.org Joanne Voordeckers: jvoordeckers@mycts.org

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