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Driving Quality Retail Customer Service Performance During Holidays - IA Call Center

At IA Call Center, we meet these high standards of customer support with our strong specialization in vertical markets and product acumen; our aim is to make every customeru2019s experience a personal one. With for over 50 years in business we have the experience and the tools necessary to help guide our partners through the ever changing landscape of customer service operations.

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Driving Quality Retail Customer Service Performance During Holidays - IA Call Center

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  1. Phone: 877-631-9711 | Email: support@iacaller.com

  2. Holidays are fast approaching with less than two months left of summer. This means that it's time to start a frenzy shopping experience. Are you a retailer or an ecommerce owner ready to handle high volumes of customer calls while minimizing the wait time and painful waiting times for customers? Are you ready to scale up at the drop of a buck? Covid-19 was the driving force behind the shift in our global economy and the way we shop. The retail industry has undergone layers of transformation to meet customer demands and provide a better shopping experience.

  3. According to ROI Revolution in 2021, holiday retail sales will exceed $1 trillion for the first-ever time. This huge increase in customer service means it is even more important to provide exceptional customer service and retain customers. You can shop for holiday shopping in brick and mortar shops or online. Ecommerce shopping has become more popular than physical shopping. Online shopping is easier and more convenient. You need to be there for your customers. Customers will expect customer service departments to adapt to changing purchasing patterns and provide prompt resolutions, quality empathy, and product knowledge. This will enable customers to have a 5-star experience. IA Call Center meets these high standards with its strong specialization in vertical markets, product knowledge, and personal service. We have been in business for more than 50 years and have the expertise and tools to guide our partners through the constantly changing customer service landscape.

  4. About IA Call Center IA Call Center, a family-owned call center of second generation, has a history of 50 years of innovation in the BPO and answering service sectors. Our mission is to help our partners scale their customer service, sales and marketing efforts by using our unique capabilities in an Omni-channel environment. We offer customized service packages to meet your brand's needs. Our customer service team is 5 star and offers white-glove service. For more information, please visit www.iacallcenter.com

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