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Managing Expectations: Shipper & Consignee Relations

Managing Expectations: Shipper & Consignee Relations. How to choose the Correct Consignee. Do you have a trustworthy contact IN country? Are they registered with ALL of the gov't agencies? Who will clear? Consignee or their agent?. How to choose the Correct Consignee.

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Managing Expectations: Shipper & Consignee Relations

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  1. Managing Expectations: Shipper & Consignee Relations

  2. How to choose the Correct Consignee Do you have a trustworthy contact IN country? Are they registered with ALL of the gov't agencies? Who will clear? Consignee or their agent?

  3. How to choose the Correct Consignee Does YOUR agency need to register as an NGO in country? Do you have an MOU? Work out a shipping schedule with consignee Establish a reporting timeline for consignee reporting to you

  4. Establishing contact in Country A one-time shipment... 1) Vette consignee with questionnaire 2) Consignee must sign MOU • Cnee responsibility: clear cargo • Cnee responsibility: pay destination fees • Does cnee have local budget? 3) Consignee must report back within ___days of clearing and distributing

  5. Establishing contact in Country For on-going shipments... 1) Will you need to hire staff? Interviews, backgrounds... 2) Determine program size, local capacity, local “handicaps” 3) Warehousing

  6. Establishing contact in Country For on-going shipments... 4) Register in Country? Or will organization be seperate? 5) Determine arrival schedule and frequency 6) Collect full distribution reports

  7. MOU Memo of Understanding

  8. Humanitarian Aid Request Form, p1

  9. Humanitarian Aid Request Form, p2

  10. Cargo Distribution Report

  11. Practical Scenarios How could this have been avoided? Should we only use US staff or Nationals in this role? How can we improve on our processes?

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