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Management and Continuous Improvement: Technology Solution. P Mani Joseph Modern College of Business and Science. Quality Audit@ MCBS. Quality Audit visit took place in 2009. MCBS received 4 Commendations, 4 Affirmations , and 15 Recommendations .

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Management and continuous improvement technology solution

Management and Continuous Improvement:Technology Solution

P Mani Joseph

Modern College of Business and Science

Quality audit@ mcbs
Quality Audit@ MCBS

  • Quality Audit visit took place in 2009.

  • MCBS received 4 Commendations, 4 Affirmations, and 15 Recommendations.

  • MoHE follow-up visit took place in December 2012 and endorsed the actions taken by MCBS

Two recommendations from the quality audit reports
Two Recommendations from the Quality Audit Reports

  • OAC recommends that MCBS document the proceedings and decisions arising from committee meetings to improve committees’ effectiveness, guide subsequent actions, and provide a record for future reference.

  • OAC recommends that MCBS develop evidence-based, systematic short and long-term planning to inform decision making and management actions

Corrective steps
Corrective steps

  • The QA Unit recognized the need for a systematic and ongoing tracking and reporting mechanism for assessment across the college.

  • Avoid chaotic, last-minute approach (fire fighting) to accreditation visits with a more orderly and effective process.

  • Move away from paper-heavy processes to digital processes

  • MCBS decided to introduce a technology platform to manage key processes.

Mcbs sharepoint portal
- MCBS SharePoint Portal

  • Technology platform that supports

    • Strategic Plan management

    • Collaborative Work

    • Central Depository

    • Survey Management

Plan management
- Plan Management

  • Educonnect is used in setting up the institutional goals, objectives, actions and targets.

  • Supports the academic and administrative units to contribute to the achievement of the agreed goals, objectives and targets

  • Continuous review of performance against defined targets.

  • Can track performance—down to the individual level 

  • Retrieves and aggregates the data, maps it to individual units/ and institutional goals, and delivers a set of dashboards that provide clear views into performance.

Collaborative work
-Collaborative work

  • Provides collaborative workspace for the Self-Study process

  • Works on the principle of electronic check-out of a document before editing can occur. 

  • Multiple writers/reviewers have access to a single document; however, only one person can check the document out at any given time

  • Avoids creation of multiple versions.

  • Complete history of all edited versions of the report is archived by the software and is retrievable, so no work is lost. 

Central resource depository
Central Resource Depository

  • Central location for storing all documents digitally

  • Holds any document format, including PDFs, images, videos, and text files.

  • Self study documents can be hyperlinked with these documents

  • Search capability, so people can find documents based on criteria such as author, date published, topic, or key words.

  • Organized by category, or alphabetically

System integration
System Integration






Closing remarks
Closing remarks

  • Recommendation is to have a Management System

  • Involve all stakeholders

  • Address recommendations from multiple perspectives

  • SharePoint is a comprehensive and sufficiently flexible platform for managing performance.

  • Works with a local IT company to extend functionalities