Management and Continuous Improvement: Technology Solution

1. Management and Continuous Improvement:Technology Solution P Mani Joseph Modern College of Business and Science

2. Quality Audit@ MCBS • Quality Audit visit took place in 2009. • MCBS received 4 Commendations, 4 Affirmations, and 15 Recommendations. • MoHE follow-up visit took place in December 2012 and endorsed the actions taken by MCBS

3. Two Recommendations from the Quality Audit Reports • OAC recommends that MCBS document the proceedings and decisions arising from committee meetings to improve committees’ effectiveness, guide subsequent actions, and provide a record for future reference. • OAC recommends that MCBS develop evidence-based, systematic short and long-term planning to inform decision making and management actions

4. Corrective steps • The QA Unit recognized the need for a systematic and ongoing tracking and reporting mechanism for assessment across the college. • Avoid chaotic, last-minute approach (fire fighting) to accreditation visits with a more orderly and effective process. • Move away from paper-heavy processes to digital processes • MCBS decided to introduce a technology platform to manage key processes.

5. - MCBS SharePoint Portal • Technology platform that supports • Strategic Plan management • Collaborative Work • Central Depository • Survey Management

6. - Plan Management • Educonnect is used in setting up the institutional goals, objectives, actions and targets. • Supports the academic and administrative units to contribute to the achievement of the agreed goals, objectives and targets • Continuous review of performance against defined targets. • Can track performance—down to the individual level  • Retrieves and aggregates the data, maps it to individual units/ and institutional goals, and delivers a set of dashboards that provide clear views into performance.

7. Scorecard

8. -Collaborative work • Provides collaborative workspace for the Self-Study process • Works on the principle of electronic check-out of a document before editing can occur.  • Multiple writers/reviewers have access to a single document; however, only one person can check the document out at any given time • Avoids creation of multiple versions. • Complete history of all edited versions of the report is archived by the software and is retrievable, so no work is lost. 

9. Collaborative Workspace

10. Central Resource Depository • Central location for storing all documents digitally • Holds any document format, including PDFs, images, videos, and text files. • Self study documents can be hyperlinked with these documents • Search capability, so people can find documents based on criteria such as author, date published, topic, or key words. • Organized by category, or alphabetically

11. Documents –Category Wise

12. Documents A-Z

13. Calendar

14. System Integration Eduoasis (LMS) EduPortal (SIS) Educonnect

15. Closing remarks • Recommendation is to have a Management System • Involve all stakeholders • Address recommendations from multiple perspectives • SharePoint is a comprehensive and sufficiently flexible platform for managing performance. • Works with a local IT company to extend functionalities