slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
BB&C Topical SIG Case Study Roger Bailey October 2006 PowerPoint Presentation
Download Presentation
BB&C Topical SIG Case Study Roger Bailey October 2006

Loading in 2 Seconds...

play fullscreen
1 / 11

BB&C Topical SIG Case Study Roger Bailey October 2006 - PowerPoint PPT Presentation


  • 128 Views
  • Uploaded on

BB&C Topical SIG Case Study Roger Bailey October 2006. Norton’s Ghost. Not the Norton Ghost Software that duplicates all files on a drive The Ghost of Norton AntiVirus that will not die but continues to haunt the Registry . The Registry. Resting place for the spirits of software

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'BB&C Topical SIG Case Study Roger Bailey October 2006' - hunter


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

BB&C

Topical SIG

Case Study

Roger Bailey

October 2006

norton s ghost
Norton’s Ghost
  • Not the Norton Ghost Software that duplicates all files on a drive
  • The Ghost of Norton AntiVirus that will not die but continues to haunt the Registry
the registry
The Registry
  • Resting place for the spirits of software
  • A place of danger and mystery
  • Do not enter without backup
uninstalling norton anti virus
Uninstalling Norton Anti Virus
  • Norton Anti Virus is deliberately difficult to uninstall: Good and real reasons
  • Case Study: Roger’s Father-in-law’s computer
  • 2002 Uninstalled Norton AV using programs Uninstall feature
  • Installed free AVG from disc - ok
  • “Norton’s Ghost” appeared on startup
    • files missing, startup stalled
    • “Press any key to continue” required twice on startup
exorcising norton s ghost
Exorcising Norton’s Ghost
  • Control Panel: Add/Remove Programs
    • No luck – Norton AV had been uninstalled
    • Lacked discs to reinstall and re-uninstall
  • Checked start menu – no luck
  • Ran MSConfig – Startup Menu Tab
    • NAV items found and unselected
    • Unselected but not removed
    • Fixed one of the stall on startup
  • One stall remained: NAV.VxD
    • ref in registry or system.ini to a deleted file
exorcising norton s ghost6
Exorcising Norton’s Ghost
  • Norton’s Ghost remained to haunt us
  • Googled “uninstall Norton AV”
    • Many references to difficulties
    • Registry editing required
    • Operating system and version specific
    • Beyond my technical capabilities
  • Lived with glitch for several years
rnav exe tool
Rnav.exe Tool
  • Noted reference to a removal tool Rnav.exe in a magazine (Smart Computing)
  • Norton brought out this utility due to complaints from customers haunted by Norton’s Ghost
  • Googled Rnav.exe
  • Lots of references: Norton and others
  • Downloaded Rnav2003.exe utility
  • Limitations apply for various versions
manually uninstalling norton av 2002 from windows 98 me
Manually uninstalling Norton AV 2002 from Windows 98/Me
  • Googling Rnav.exe brought me to this Norton Support Page for manual options including:
  • From the Control Panel –BSD -no luck
  • Use the Rnav removal utility – perhaps, but…
  • Removing Norton AV from the registry – scary!
    • Recommended running a MS Cleanup Utility first
    • Recommended backing up the registry
    • MS instructions were convoluted and scary!
remove nav from the registry
Remove NAV from the Registry
  • Detailed instructions for manual removal from the Registry seemed simple and straightforward
  • The troublesome Registry entries were obvious
  • Registry backup was simple: Run Scanreg
  • Registry editing was as well: Run Regedit
  • The troublemaker deleted was VxD\NAVAPHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\NAVAP
  • Exit the Registry Editor, and then restart

Norton’s Ghost Exorcised!