Why we need to include Empathy in AI solutions-Humaci.com?

1. Why we need to include Empathy in AI solutions-Humaci.com? As humans, a very important aspect of our natural being that provides us our humanness is our cognitive intelligence and ability to empathize. Empathy is a human trait to be able to put yourself in someone else’s position and experience or feel what they are going through. It helps us in communicating and understanding a situation from a different perspective. Empathy is a vital part of our existence. This behavioral trait helps us overcome social barriers and ensures smoother cooperation. As a business in any industry, catering to a wide range of consumers can be possible only if the business is empathetic. The advent of artificial intelligence solutions has brought about a huge transformation. AI, machine learning, and deep learning algorithms have helped businesses to understand their consumers better. The recognition of needs using pre-given data with artificial intelligence helps us model a predictive analysis of problems. The inclusion of empathy in artificial intelligence will help to modify the existing technology from a machine-oriented one into truly human experience. The emotional capacity of an artificial intelligence model comes from the idea of how it perceives natural human languages. With an additional ability of empathy, an artificial intelligence solution could make better predictions since then, it would be able to count on the feelings or current temperament. This would make the experience more natural. Bringing this emotion of empathy and training inside an artificial intelligence solution is quite complicated. Human emotions and the traits that show it are very intermingled. For example, it is not necessary that when a person is crying whether they are crying in sorrow or if these are tears of happiness. Demarcating between an apparent show of facial expression change is easier since the classification of a sad and crying face with a happy face is very distinct. But we need to understand that human emotion is not a binary category rather a range. This results in difficulty to train an artificial intelligence model with empathy since the facial expressions and tone are not the only features of one’s feelings. A good artificial intelligence solution to help tackle the problem of automating empathy needs to have insights from a person whose academic background reflects the study of empathy. This would greatly benefit from improving the artificial intelligence algorithms to comprehend emotions from areas other than physical behavioral change. Many studies have revealed that even emotional intelligence is nothing but a system of neurons functioning in harmony that are trained by the surrounding conditions and social and cultural molding. This has proved that emotional and cognitive intelligence are corollary. Empathy, in general, can be divided into three broad categories. These are cognitive empathy, affective empathy, and somatic empathy. These deal with the recognition and comprehension of another person’s emotions, response-ability, and physical reaction as a response respectively. It is a common opinion that Artificial intelligence systems are ethically questionable and that while its use can result in a lot of good things, it won’t take much time to use it for corrupt ideologies.

2. This has resulted in a difference in opinion on whether an artificial intelligence system should be put to you to do human tasks at all. The introduction of strong empathy in artificial intelligence systems would put an end to this difference. Using empathy specifically for expanding businesses and helping them cater to consumers better should be a common goal. The introduction of empathy would result in the regulation of ethical practices in the businesses itself and is, therefore, a win-win situation in all aspects. Using automated machines that are powered by artificial intelligence can work very well in areas of social justice and change. The social responsibility of many companies all across the globe can be invested efficiently by doing so. Teaching persons with disability how to overcome their difficulties by using AI solutions is one step towards a better future. In many medical conditions, people find difficulty in emoting their feelings. An empathy inclusive AI solution can cater to this pool as well. Certain emotions such as anger or other negative emotions can sometimes overpower an individual which can then lead to dire consequences. If an AI assistance that understands empathy and someone else’s emotion can be used in such a case, the person can be provided the necessary help. In cases or persons suffering from memory loss conditions such as dementia, AI assistance which is empathy inclusive can help the caregivers in assisting the patients better. Specifically for the use of customer assistance, the inclusion of empathy in chatbots can help understand the mood and feelings of the customer. This can then help in appropriately replying to the customer and build a better customer relation. Instead of the general notion of artificial intelligence being used as a power tool, the inclusion of empathy can help to humanize it a step further. As more and more studies invest in empathy inclusion, many new areas of better assistance will crop up thus helping the industries and general well being of people. To Know more how HUMACi will help you in building solutions in AI, please visit us at https://www.humaci.com/artificial-intelligence-training-research-program/