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Integrated Contact Management and Directory Platform for Effective Humanitarian Response

This platform provides a centralized system for managing contacts, data inputs, and outputs essential for humanitarian coordination. It supports detailed coordination, monitoring, evaluation, and reporting on crises, addressing gaps and duplications. The system's development history, usability, and benefits are discussed, emphasizing the need for efficiency and interoperability in crisis response efforts.

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Integrated Contact Management and Directory Platform for Effective Humanitarian Response

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Presentation Transcript

  1. Who does What Where Database &Contact Management Directory(3W) Field Information Services Unit OCHA

  2. Agenda • Background/development history • Overview of platform • Outputs • Data Inputs • 3W as a cluster tool • Development plans • IM Toolbox of best IM practices • Discussions

  3. Why Is Who What Where Needed? • Core coordination tools • Contact Directory • Meeting Schedules • Who, What, Where • It presents an overview of the humanitarian response identifying gaps and duplications • Allows for drill-down analysis to support detailed co-ordination • Assists with monitoring and evaluation, and reporting on the crisis

  4. Development History • Variations of the 3W have been used throughout every emergency response • Problems observed • Inefficiency • Lack of interoperability • Incompatibility • Poor documentation • Limited accessibility • Verifiability, objectivity & inclusiveness undermined • Earlier ‘homegrown’ 3W’s were reviewed to construct a standardized version (2004)

  5. 3W Overview • Integrated contacts management module • Authentication and privileges (security) • Control vocabulary that is extensible • Import and export facility • Multiple data entry and reporting outputs (canned and ad-hoc reporting) • Database synchronization • Easy installation, configuration & maintenance • Bi-lingual support • Supports stand-alone and web based multiple users

  6. 3W Overview • OCHA Asia Pacific Regional Office • OCHA Central/Eastern Africa Regional Office • OCHA West Africa Regional Office • OCHA Latin America & Caribbean Regional Office • Burundi • Chad • Cote d’Ivoire • DRC • Ethiopia • Indonesia • 3W currently installed and being supported in 22 sites • Kenya • Madagascar • Mozambique • Nepal • OPT • Somalia • Sri Lanka • Uganda • Zimbabwe • HIC Lebanon (archive) • UNAMA Afghanistan • UNDP Philippines

  7. Outputs • Canned Reports • Contact Lists • Gap Analysis Matrix • Projects by Clusters • Access Report Generator • Geo referenced output for map production • Web based, Excel

  8. Reports Gap Analysis

  9. Reports Project Report

  10. Reports Contact List

  11. Maps

  12. Data Entry • Multiple Data Entry methods offering maximum flexibility • Preformatted Excel sheet • Pre-generated MS Word Forms-QA/updates • Web Form • Data import/export

  13. Data Entry

  14. 3W as a Cluster Tool Governance of the 3W • The Role of OCHA • OCHA is committed to maintaining, developing and supporting at the HQ level • Hosting in Geneva server • In the field Data entry and report dissemination supported by OCHA • Production of required derivative products

  15. 3W as a Cluster Tool The Role of Cluster Leads • Encourage partners to supply information to the 3W • Commitment to use the 3W as a Who does What Where Database and Contact Management Directory • Support Quality Assurance of cluster data • Case Study-Lebanon UNHAS passenger manifest

  16. 2007 Development Plans • Web services interface (RSS feeds) • Dynamic mapping • ‘Light’ interface • More templates and canned reports

  17. IM Toolbox www.humanitarianinfo.org/imtoolbox • OCHA IM Toolkit is a repository of IM best practices collected from the field • Mapping standards and templates • Standard IM products • Data standards • Rapid Assessment forms

  18. IM Toolbox

  19. Questions

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