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INTRODUCING: The Community Coordinator. Melissie C. Rumizen, Ph.D The Most Important Success Factor. The Community Coordinator. The Community Coordinator must have a passion for for the individuals in the community. the community itself. the domain and the practice.

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introducing the community coordinator
INTRODUCING:The Community Coordinator

Melissie C. Rumizen, Ph.D

the most important success factor
The Most Important Success Factor
  • The Community Coordinator
The Community Coordinator must have a passion for
    • for the individuals in the community.
    • the community itself.
    • the domain and the practice
how are coordinators selected


Take Me to Your Leader

How are coordinators selected?
  • Elected
  • Appointed
  • Volunteered
  • Volunteered by Mandate
how much time does it take
How much time does it take?
  • Depends upon the size of the community
  • Depends upon the stage the community is in
  • Depends upon what’s going on at any given time
  • Overall, though,
    • For large communities, perhaps at least 25%
    • At a minimum, 10%
liaison to management
Liaison to Management
  • Explain purpose and value of the community
  • Ask for members to have time to participate
  • Court public support
  • Ask for other resources
  • Connect the community to organizational issues
  • Coordinate community interaction with organizational planning, if appropriate
shepherd the community through its life cycle
Shepherd The Community Through Its Life Cycle
  • Plan
  • Start-up
  • Grow
  • Sustain and renew
  • Close
watching the big picture
Watching the Big Picture
  • Gaps in capabilities of the community
  • Tools and other resources needed
  • Issues that need to be covered
  • How well the community is functioning
  • What stage of the life cycle the community is in
  • Changes in technology
  • Competitors
cc as personal shopper
CC as Personal Shopper
  • Needs and wants of the community
  • Needs and wants of the individual members
    • Special topics
    • Individual or subgroup interests
    • Burning needs
networker par excellance
Networker Par Excellance
  • Extensive personal network both inside and outside the community
  • Connects members of the community to each other and to external contacts
  • Key: 70% of the activity within a CoP takes place privately between individuals
coordinator as confessor and guardian
Coordinator as Confessor and Guardian
  • Praise in public
  • Congratulate in public
  • Comfort in private
  • Confront in private
  • Mediate in private
  • Honor confidences
understanding the diverse members
Road Hogs



Steady contributors




New members


Understanding the diverse members
operates at two levels
The unseen ,private life of the community

Connecting people to each other

Working with management

Working with core members

Welcoming new members

Managing boundaries

The public, on stage life of the community

Staging events

Comments in public for a

Publishing tools

Distributing minutes of meetings

Operates at Two Levels
promoter of special events
Promoter of Special Events
  • Set up special events
  • Prepare for the event
    • Talk to people beforehand
    • Seed the discussion
    • Set up encounters
    • Publicize
  • Support the event
  • Follow-up
promoting informal meetings
Promoting Informal Meetings
  • The meeting
    • Discuss “technical” topics
    • Solve current, short-term technical problems
    • Discuss other implications
  • The coordinator
    • Coordinates with members before hand
    • Seeds discussion
    • Keeps meeting informal
    • Keeps meeting on track
    • Takes notes and handles follow-up
    • Allow for spontaneity

Adapted from Richard McDermott

stirring things up
Stirring Things Up
  • Communities experience slow times.
  • But slow can change to dead in the water.
  • When needed, CC get the ball rolling themselves.
    • Hot new information
    • Hot topics
    • Hot buttons
    • Hot speakers
    • Challenges
    • Threats
    • Influence
extending the boundaries
Extending the Boundaries
  • Communities can get locked into Groupthink or become cliques.
    • Bring in outsiders, such as speakers or technical experts from other fields
    • Bring in outside information
    • Build connections to other communities
    • Build bridges to external organizations
    • Encourage challenges to “what everybody knows”
    • Question exclusion of others
adding new members
Adding New Members
  • Help establish standard welcome and orientation
  • Coordinate mentoring
  • Recognize participations
  • Make sure that needs of new members are met by the community as well
pampering your stars
Pampering Your Stars
  • Use their power to build the community
  • Encourage their participation
  • Recognize their contributions
  • Lead a little, get a lot
  • Sharing leadership
  • Sharing networking
sharing the fun
Sharing the Fun
  • More than one for a community
  • Community of Practice for coordinators
    • Learn leadership skills (leading the unleadable)
    • Discuss meeting skills
    • Solve problems
    • Come up with new ideas
    • Comfort and console
  • Seeing the craft grow
  • Gaining personal prestige (your name in lights)
  • Meeting other people
  • Belonging to the community
  • Being in the know
  • Joy of helping others