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Restaurant Security and Loss Prevention. James Brussow, CPP Director of Security Dave & Buster’s Inc. . Overview. What should I be concerned about? What systems or policies should I have? What do I do when something happens? What resources are there for non-security practitioners?.

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Restaurant Security and Loss Prevention


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    Presentation Transcript
    1. Restaurant Security and Loss Prevention

      James Brussow, CPP Director of Security Dave & Buster’s Inc.
    2. Overview What should I be concerned about? What systems or policies should I have? What do I do when something happens? What resources are there for non-security practitioners?
    3. What should I be concerned about? Robbery Burglary Alcohol Service Accidents Premise Liability Employee Theft and Fraud
    4. Robbery Recent survey showed over 6% of restaurants experienced at least one robbery in the last three years. Greatest risk between 8 and Midnight Higher rate of robberies in the last three months of the year Higher rates in Houston, Dallas, South Florida, Atlanta, California Bay Area, San Bernardino Risk of robbery goes up significantly in higher risk neighborhoods (16 times for CAP Index 400+)
    5. Who Robs our Restaurants
    6. Robbery Safety of Employees and guests Do your employees know what to do? How secure is your restaurant after close? How do you get your deposits to the bank? What systems do I have in place? Hold up alarms Access Control Back Door Control Time Lock Safes Guards
    7. Burglary How do I protect my business Alarm System – Perimeter and Interior Motion Detection Glass Breaks Safe Contacts and Shock Sensors Cellular back up Network monitoring Safes
    8. Alcohol Service Responsible Alcohol Service Liability Concerns Minor Service Dram Shop Licensing Issues ABC Local Police Agencies Altercations/Calls for Service
    9. Accidents Slip and Falls Flooring Changes in elevation Floor cleaning procedures Spill Clean Up/Wet Floors Employee Cuts Burns Slip and Fall Lifting How are we documenting and correcting issues? PPE
    10. Premise Liability/Negligent Security Are you taking “REASONABLE” steps to protect your employees and guests? What are the risks in YOUR location? Previous Incidents Crime in the surrounding areas What steps have you taken to mitigate these risks?
    11. Employee Theft & Fraud Cash Controls Registers vs. self-banked servers Register accountability POS Systems Back office reporting Reconciliation procedures Exceptions – (Large tips, No Sales, Credit Card Use, Coupons) Controlling voids and discounts Manager key/card control
    12. Employee Theft & Fraud Alcohol Liquor/Beer Costs Inventory Procedures Over-pouring Sales by shift Product Inventory procedures Back door security Tracking waste
    13. What do I do if I suspect theft Document everything possible Smoking guns vs. Suspicious Activity Have a witness Detaining? Should I call the police?
    14. What systems and policies do I need? Alarms – Hold Up and Burglary protection Robbery Training/Procedures Physical Security Awareness Back Door Security Do NOT be in the building alone Responsible Alcohol Service Training Incident Tracking – accidents, robberies, burglaries POS System Strong Inventory Controls
    15. Systems CCTV Quickly becoming an expectation Policy for retention Policy for access What type of system should I buy Lease vs. Buy Remote Access Where should I place cameras Cash handling Registers Inventory Guest Areas Parking Lots
    16. CCTV Where should I place cameras Cash handling Registers Inventory Guest Areas Parking Lots Kitchens/Prep Areas DVR placement Maintenance and use
    17. Resources Security Integrators Restaurant Loss Prevention & Security Association (RLPSA.com) Investigative Resources LP Innovations Mershimer Group/HS Brands Zellman Consultants
    18. Questions?

      James Brussow James_brussow@daveandbusters.com 214-904-2225