ieng 241 l quality methods spring 2008 dr frank joseph matejcik
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IENG 241-L QUALITY METHODS Spring 2008 Dr. Frank Joseph Matejcik. Ishikawa Diagrams EIPI Activity. Ishikawa Diagram with Extensions. Deming Medal, References Other Ishikawa’s Person behind the method Show Visio Tool Classic Method (Activity) Video: Let’s LIVE! Day 2 Modified Method

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ieng 241 l quality methods spring 2008 dr frank joseph matejcik

IENG 241-L QUALITY METHODS Spring 2008Dr. Frank Joseph Matejcik

Ishikawa Diagrams

EIPI Activity

ishikawa diagram with extensions
Ishikawa Diagram withExtensions
  • Deming Medal, References
  • Other Ishikawa’s
  • Person behind the method
  • Show Visio Tool
  • Classic Method (Activity)
    • Video: Let’s LIVE!
  • Day 2 Modified Method
    • Video Suite Room
  • Day 3 Complete?, Pareto,
    • Video Ai no Sono ~Touch My Heart!~
slide3
"The right quality and uniformity are foundations of commerce, prosperity and peace." W E Deming (1900–1993)
references
References

Knovelhttp://www.knovel.com/knovel2/library/default.jsp

  • Juran’s Quality Handbook
    • Like a bunch of textbooks
    • Except no problems
    • Important authors, Al Gore
  • Ishikawa’s Guide to Quality
  • My page http://webpages.sdsmt.edu/~fmatejci/EIPI/EIPIhome.html
  • Web pics
nerdy japanese professor quality guru
Nerdy Japanese Professor & Quality Guru
  • ASQ Award (for Humanity in Quality)
  • Four points that totally encompass the beliefs of Kaoru Ishikawa:
    • Revolution in the philosophy of management; that is, management in which humanity is respected.
    • Company Wide Quality Control.
    • Effective use of catch phrases that are adapted to the trend of the times.
    • Quality first concept; that is, customer satisfaction.

Kaoru Ishikawa

Does not like …

nerdy japanese professor quality guru1
Nerdy Japanese Professor & Quality Guru
  • "QC begins with the interaction of people."
  • Quality Circles
    • eventually led to the development of team concepts around the world.
  • "Seven Tools of Quality“
    • (1) histograms
    • (2) cause and effect diagrams (Fishbone)
    • (3) check sheets
    • (4) Pareto diagrams
    • (5) graphs
    • (6) control charts
    • (7) scatter diagrams

Kaoru Ishikawa

Only pic found

use visio
Use Visio
  • Visio is under Microsoft Office on SDSM&T Machines
  • Use the top menu in this sequence to start

File > New > Business Process> Cause and Effect Diagram

ishikawa diagram classical style
Ishikawa Diagram Classical Style
  • One Group Activity (No stopping rule)
  • Assumptions everyone in one room
  • Sometimes vote afterward
  • Ishikawa’s Book (Delicious Rice)
  • South Dakota (Delicious Hamburger)
  • 9th grade Native Americans (Fry bread)
end day 1
End Day 1
  • Let’s LIVE!
ishikawa diagram with extensions1
Ishikawa Diagram withExtensions
  • Deming Medal, References
  • Other Ishikawa’s
  • Person behind the method
  • Show Visio Tool
  • Classic Method (Activity)
    • Video: Let’s LIVE!
  • Day 2 Modified Method
    • Video Suite Room
  • Day 3 Complete?, Pareto,
    • Video Ai no Sono ~Touch My Heart!~
frank j matejcik s extended ishikawa not rika
Frank J. Matejcik’sExtended Ishikawa (not Rika)
  • Works with parallel work / multiple site
  • Work Oriented not Publication Oriented
  • Check completeness by capture-recapture stats
  • Allows for dissent to be documented
  • Using for Improvement in my 10AM F06 class
  • Sim class wants “Well written problems”
  • Tried Again in 10 AM F07 class
  • GES 115 Why pick SDSM&T?
  • Harder Question: About Advising
matejcik s trial procedure
Matejcik’s Trial Procedure

0) Have group decide Categories & their place

1) Individually make Cause and Effect Diagrams

2) Make a group composite C & E diagram (no new contributions)

3) Complete a check sheet (mark last contribution)

4) Individually make additions sheets

5) Update the composite C & E diagram (only from additions sheets)

6) Update the contribution check sheet (Mark Last Contribution)

7) Stop or go to step 4) If stopped, vote or rank.

DISSENT SHEETS CAN BE USED AT ANYTIME!

cause and effect sheet
Cause and Effect Sheet
  • Group or Individual Name
  • Circle Group or Individual
  • Date
  • Topic
  • Space to draw
additions dissent sheet
Additions/Dissent Sheet
  • Individual Name
  • Date
  • Topic
  • Round of Update
  • Addition or Descent
  • Space to draw
check sheet
Check Sheet
  • Contains a table
  • Names run across the top
  • Segment terms run down the side
begin day 3
Begin Day 3
  • Handout JSM paper
  • What happened
    • Wednesday
    • Thursday
  • Discuss completeness calculation
  • Explain the follow up: EIPI
what happened wednesday
What happened Wednesday
  • Group two finished the check sheets
  • Group one started check sheets
  • I talked with Stu about advising problems
    • Difficulty with admin survey
    • My mistake about 2nd step
  • Calculated estimates of portion remaining
  • It seemed close to being done, so ….
what happened thursday
What happened Thursday
  • I could complete the group one check sheet, combine both check sheets, and ….
  • I started the group one check sheets and noticed that I need something.
    • Second individual Ishikawa
    • Mark up individual Ishikawa
    • Label both individual & group Ishikawa
    • Whine, Other ideas?
  • Made these slides
estimate completeness
Estimate Completeness
  • Use CARE-2 from Anne Chao

http://chao.stat.nthu.edu.tw/softwareCE.html

  • Get estimates number of causes
  • Formulas from my JSM paper allow calculation of portion remaining
calculations from group 2
Calculations from Group 2
  • Make some assumptions. Bissel’s idea
calculations from group 21
Calculations from Group 2
  • D^ is the portion remaining
  • See CARE-2, site, data file, output file?
  • To finish sample more
we can ask
We can ask
  • How much money would you spend?
  • How much time would spend?
  • What portion needs to be changed?
  • Of course, which one would you change?
  • Which five would you change?
  • And report it on a Quality Circle level!
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