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FROM SURVIVING TO THRIVING. A Unique Approach to Margin Improvement, Leadership Development and Cultural Change.
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A Unique Approach to Margin Improvement, Leadership Development and Cultural Change
A Case Study of how one health system’s senior leaders came together and made strategic decisions based on values, with Safety First and Work Life as a cornerstone to a business strategy.
“An organization that provides a coordinated continuum of services to a defined population and is willing to be held clinically and fiscally accountable for the outcomes and health status of the population it serves.”
Stephen Shortell, Ph.d.; Dean-School of Public Health, University of California-Berkley
Employer of Choice
MISSION: To create and deliver high quality hospital, physician, and other healthcare related services
that improve the health and well-being of the individuals and communities we serve.
Income From Operations Philanthropy
INFORMATION KNOWLEDGE TRAINING
Return on Investment (ROI)
Warren E. BuffettChairman, Berkshire Hathaway Inc.
Letter to shareholders, February 2008
April 2009 Survey
Healthcare Financial Management Association
WellStar’s financial condition was strong (top 15% of all health systems in the country).
However, to meet the challenges of the economic environment, our community needs and to continue to invest in our strategic plan, we needed to not only survive the current environment,
but to thrive in it.
“Great things are not done by impulse, but by a series of small things brought together.”
Vincent van Gogh (1853-1890)Dutch painter
Purchased Services / Other
Physician Group (WPG)
Business Unit Teams
Opportunity Teams identify strategic performance improvement initiatives that assist in achieving the team goals for improving operating margin. Develop recommendation through analysis and quantify by business unit, if applicable.
Pass I Approval:
Opportunity Team presents recommendation to TOG for Pass I approval. Pass I approval indicates that the TOG believes that the recommendation is feasible and additional analysis should be completed to validate opportunity at the business unit level.
Pass II Approval:
Business Unit Teams will evaluate recommendations with Pass I approval for implementation feasibility, and make adjustments to recommendation. Business Units will work in partnership with Opportunity Teams to take revised recommendation back to TOG for Pass II approval.
Implementation Planning and Execution:
Recommendations that receive Pass II approval are
ready for implementation planning. Opportunity Teams
will support Business Unit Teams in the development of
implementation plans and execution.
Measurement / Validation:
Opportunity Teams will determine metrics to measure and sustain success of implementation. Metrics will be reported to TOG..
I believe every person and every job is important and I am accountable for achieving my goals.
I believe in compassion and understanding.
I believe in innovation and creative thinking.
I believe in our WellStar Team and we are making a difference in people’s lives.
Our greatest asset is our people and we will consider the human toll of our business decisions and ensure we are valuing their input, ideas and experience.
Provides an opportunity for all team members and physicians to submit their ideas for performance improvement.
The key is to draw upon the wisdom, insight and strength of our team members.
The Labor Utilization Team
Out of over 11,000 positions
WellStar has taken extraordinary effort to make my transition into my new role a wonderful experience. I now have a better job, a great manager and am working on my computer tech degree.
Thank you WellStar for considering me in your decisions!
On left is Teresa Walker, Systems Analyst 1, with Manager Pam Pfeifer