Formal & Informal Learning: Training for Performance

1. Formal & Informal Learning: Training for Performance Quinten Klingonsmith - UTC Day Camp - Oct 16, 2008

2. Formal & Informal Learning: Training for Performance What are some of the differences between a university education and the type of training that we provide?

3. Learning Curve

4. Performance Curve Goal:Reduce time and effort to performance

5. KSA Performance Curve Ability Skills Knowledge

6. Example KSA Performance Curve Ability Skills Knowledge

7. Example KSA Performance Curve Ability Skills K- “I know”

8. Example KSA Performance Curve Ability S- “I can do” K- “I know”

9. Formal Learning Example KSA Performance Curve Ability S- “I can do” K- “I know”

10. Formal Learning Example KSA Performance Curve A- “I can adapt” S- “I can do” K- “I know”

11. Informal Learning Formal Learning Example KSA Performance Curve A- “I can adapt” S- “I can do” K- “I know”

12. Informal Learning Formal Learning Example KSA Performance Curve Our Employees A- “I can adapt” S- “I can do” K- “I know”

13. Informal Learning Formal Learning Where performance comes from… Knowledge 5%

14. Informal Learning Formal Learning Where performance comes from… Skills 20% Knowledge 5%

15. Informal Learning Formal Learning Where performance comes from… Skills 20% Knowledge 5% Web & Classroom Training

16. Informal Learning Formal Learning Where performance comes from… Abilities 75% Skills 20% Knowledge 5% Web & Classroom Training

17. Informal Learning Formal Learning Where performance comes from… Real WorldExperience Abilities 75% Skills 20% Knowledge 5% Web & Classroom Training 11-12

18. Informal Learning & Training • What is Informal Learning? • “Informal learning often flies under the official radar. It can happen intentionally or inadvertently. No one takes attendance, for there are no classes. No one assigns grades, for success in life and work is the measure of its effectiveness. No one graduates, because learning never ends. Examples are learning through observing, trial-and-error, calling the help line, asking a neighbor, traveling to a new place, reading a magazine, conversing with others. . .”Jay Cross • My Definition: Learning by applying knowledge & skills in the real world

19. How do we “provide” informal training? • Extend the impact of formal training beyond the class or web-based course. • Promote an informal learning culture • Realistic expectations • Technology support • Resources and tools

20. 1. Extending our impact Understanding limits of formal training • Formal learning is removed from the real work experience • People quickly forget things they only experience once

21. 1. Extending our impact

22. How people learn • Step 1 New Information

23. How people learn • Step 2 Process Information Working Memory  Long Term Memory New Information

24. How people learn • Step 3 Process Information Working Memory  Long Term Memory New Information Recall Information

25. How people teach IPEF - Tells us how to teach… …based on how people learn

26. IPEF Training Method • Instruction • Practice • Evaluation • Feedback

27. New Information or Expectation Process, Practice,Perform Evaluate Feedback IPEF Training Method Instructor Learner

28. PracticeActivity IPEF Training Method IPEF Description

30. PRACTICE:

31. 1. Extending our impact IPEF in the class is only the first step • IPEF is powerful because it applies to all training types and settings—including informal learning • 75% of learning performance does not need to be left to chance—we can guide and nourish it • We can implement IPEF outside of class—in an organization wide level.

32. PracticeActivity 1. Extending our impact IPEF Description

33. 1. Extending our impact Example: Post Workshop Activities & Support Handout: Activity Guide Web-site: http://ipef.wordpress.com/

34. 1. Extending our impact Keys to extending our impact: • IPEF in class- recall • IPEF outside of class • Spaced repletion • Real world work • Learned or reviewed as needed, at the time its needed

35. 2. Promote informal learning Trainers must “provide” & “promote” Promote an informal learning culture • Realistic expectations • Technology support • Resources and tools

36. REMEMBER!