Kelompok 11 Belrin Chrissandi 1501196216 Gunarto 1501210082 Pendi 1501210164 Suhendri 1501208834 Winly 1501193492. Knowledge Management. What is Knowledge Management?.
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Kelompok 11 Belrin Chrissandi 1501196216 Gunarto 1501210082 Pendi 1501210164 Suhendri 1501208834 Winly 1501193492 Knowledge Management
What is Knowledge Management? “Knowledge Management is a waste of money. Organizations spend billions of dollars in their efforts to cut a corner or two resulting in just a fraction of savings” Richard Sapio CEO, Mutual Capital Alliance
What is Knowledge Management? Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organization, diffusion, use and exploitation.
People and Systems People • Knowledge Teams - multi-disciplinary, cross-functional • Learning Organization - personal/team/org development • Corporate Initiatives – Chief Knowledge Officer Systems • Knowledge Data-bases - experts, best practice • Knowledge Centers - hubs of knowledge • Technology Infrastructure - Intranets, Domino Document Management
Seven Levers • Customer Knowledge - the most vital knowledge • Knowledge in Products - ‘smarts’ add value • Knowledge in People - but people ‘walk’ • Knowledge in Processes - know-how when needed • Organizational Memory - do we know what we know? • Knowledge in Relationships - richness and depth • Knowledge Assets - intellectual capital
Why Implement KMS? • IBM, Oracle, Cisco • Measure intranet value at over $1 billion • BT, UK telecommunications company • Employee ideas have saved £100 million • Sodexho’s SuperSleuth • Cash reward for employees submitting sales leads • Led to over $90 million in sales volume
Who’s Responsible? Everyone: • Managers/Supervisors »Leaders as knowledge champions • The Knowledgeable »Not a problem of knowing, but of access • End Users »Feedback »Psychological barriers
Role of IT in Implementation • “The biggest contributor to this brilliant growth of the knowledge management system is information technology.” • Lee et al. also say, “...there are negative perspectives about information technology.” • According to a managing partner at a KM consultancy firm based in New York, “The biggest misconception that IT leaders make is that knowledge management is about technology...Usually people begin a KM project by focusing on the technology...But the key is people...”
Maintaining KM Systems Provide Adequate Access • Intranets • Classes Psychological Barriers • Ook Lee study • 103 questionnaires from Korean KMS users • 93 respondents were reluctant to say that a knowledge management piece was not valid
Maintaining KM Systems Use it or lose it • Cook compares KMS to draining battery Share knowledge • Knowledge is individual power, not group power Removing knowledge “constipation” • Crowded closet
Maintaining KM Systems Incentives • Financial • Big Idea • Pub Money Organizational Sociology • Know your audience Be flexible • “No single recipe” for success
Sumber Dave Owens T.J. Vogt Chatchawan Wongwattanakit “OT” Yueping Wang