knowledge management n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Knowledge Management PowerPoint Presentation
Download Presentation
Knowledge Management

Loading in 2 Seconds...

play fullscreen
1 / 18

Knowledge Management - PowerPoint PPT Presentation


  • 63 Views
  • Uploaded on

Kelompok 11 Belrin Chrissandi 1501196216 Gunarto 1501210082 Pendi 1501210164 Suhendri 1501208834 Winly 1501193492. Knowledge Management. What is Knowledge Management?.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

Knowledge Management


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. Kelompok 11 Belrin Chrissandi 1501196216 Gunarto 1501210082 Pendi 1501210164 Suhendri 1501208834 Winly 1501193492 Knowledge Management

    2. What is Knowledge Management? “Knowledge Management is a waste of money. Organizations spend billions of dollars in their efforts to cut a corner or two resulting in just a fraction of savings” Richard Sapio CEO, Mutual Capital Alliance

    3. What is Knowledge Management? Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organization, diffusion, use and exploitation.

    4. Knowledge Hierarchy

    5. People and Systems People • Knowledge Teams - multi-disciplinary, cross-functional • Learning Organization - personal/team/org development • Corporate Initiatives – Chief Knowledge Officer Systems • Knowledge Data-bases - experts, best practice • Knowledge Centers - hubs of knowledge • Technology Infrastructure - Intranets, Domino Document Management

    6. Two Key Thrusts

    7. Knowledge Cycle

    8. Seven Levers • Customer Knowledge - the most vital knowledge • Knowledge in Products - ‘smarts’ add value • Knowledge in People - but people ‘walk’ • Knowledge in Processes - know-how when needed • Organizational Memory - do we know what we know? • Knowledge in Relationships - richness and depth • Knowledge Assets - intellectual capital

    9. Implementing and Maintaining KM

    10. Why Implement KMS? • IBM, Oracle, Cisco • Measure intranet value at over $1 billion • BT, UK telecommunications company • Employee ideas have saved £100 million • Sodexho’s SuperSleuth • Cash reward for employees submitting sales leads • Led to over $90 million in sales volume

    11. Who’s Responsible? Everyone: • Managers/Supervisors »Leaders as knowledge champions • The Knowledgeable »Not a problem of knowing, but of access • End Users »Feedback »Psychological barriers

    12. Role of IT in Implementation • “The biggest contributor to this brilliant growth of the knowledge management system is information technology.” • Lee et al. also say, “...there are negative perspectives about information technology.” • According to a managing partner at a KM consultancy firm based in New York, “The biggest misconception that IT leaders make is that knowledge management is about technology...Usually people begin a KM project by focusing on the technology...But the key is people...”

    13. Strategy for Implementing KM

    14. Maintaining KM Systems Provide Adequate Access • Intranets • Classes Psychological Barriers • Ook Lee study • 103 questionnaires from Korean KMS users • 93 respondents were reluctant to say that a knowledge management piece was not valid

    15. Maintaining KM Systems Use it or lose it • Cook compares KMS to draining battery Share knowledge • Knowledge is individual power, not group power Removing knowledge “constipation” • Crowded closet

    16. Maintaining KM Systems Incentives • Financial • Big Idea • Pub Money Organizational Sociology • Know your audience Be flexible • “No single recipe” for success

    17. The difference of U.S. and CHINA in Knowledge management

    18. Sumber Dave Owens T.J. Vogt Chatchawan Wongwattanakit “OT” Yueping Wang