2005 CalNENA Annual Conference. Presenters Angie Baur Marianne Galleon INFO LINK of Orange County INFOLINE of Los Angeles Executive Director 211 Technical Director CAIRS Board Member AIRS Board Member. Current FCC “N11” Assignments. 211 - Information & Referral.
Angie Baur Marianne Galleon
INFO LINK of Orange County INFOLINE of Los Angeles
Executive Director 211 Technical Director
CAIRS Board Member AIRS Board Member
211 - Information & Referral
311 - Local Government Services
111 - Not Applicable
411 - Directory Assistance
611 - Telephone Service/Repair
711 - Telephone Relay
811 – Utility Line ‘Call before you Dig’
911 - Emergency Police/Fire
to human services for every day needs and in times of
crisis. For example, 2-1-1 can offer access to the
following types of services:
Basic Human Needs Resource: food banks, clothing closets, shelters, rent assistance, utility assistance.
Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, Children's Health Insurance Program, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
Employment Supports: financial assistance, job training, transportation assistance, education programs.
Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services.
Support for Children, Youth and Families: childcare, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.
Volunteer Opportunities and Donations.
2-1-1 serves approximately 102 million Americans - over 34% of the US population with 141 active 2-1-1 systems in 29 states plus Washington, DC
Ventura 55% of the Population
Marin 22% of the Population
GRAND TOTALof 77%
Counties where 211 discussions are taking place
Establish a collaborative Memorandum of Understanding with your local 2-1-1 provider.
Participate on your local 2-1-1 Disaster Committees.
Write 2-1-1 into your local Emergency Management plan.
Work together sharing database resources.
Include 2-1-1 leaders in disaster exercises.
Rely on 2-1-1 to help with donation and volunteer management, rumor control, referrals, recovery efforts, etc.
2-1-1 and Emergency Management