TABLE OF CONTENTS. What’s the big deal? Protecting my reputation What about liability? To Err is human The Protocol FAQ’s. WHAT’S THE BIG DEAL?. How many cases do we get?. 2012. 2013. On average 400 Incidents p.a. are managed by SATIB24 for SATIB clients in Africa.
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Source: Blackplan Incident Management
So the real incidence of serious incidents in tourism in Africa must be at least 100 a month
Source: National Travel Health Network Centre
Source: Centre for Disease Control
60 Million of these travelers leave reviews and opinions during or on return from their trip.
Source: Trip Advisor
Source: WAYN for the World Travel & Tourism Counsil
43% changed their accommodation
10% changed their destination
It is a given.
And what you do when incidents occur will shape their opinion of your organization powerfully.
ZAR 100 MILLION
When things go wrong, it can be a game you’re playing with very high stakes indeed.
Source: Ivory Holdings
CHANCES OF OUR DOCTOR WINNING IN COURT = Much higher. (courts are initially well disposed to doctors)
CHANCES OF YOU WINING IN COURT = much lower (courts are known to be tougher on lay people in this role)
you have outsourced to,
or someone enters private land
which you own or manage, then you could be at fault (i.e. liable) should something go wrong.
You have a legal duty to care for that person who is your guest.
Complicated non-routine tasks result in 1 error in 10
And then + Stress = 2,5 errors in 10
Compare that to 40 000 dying in car accidents.
The scary thought… you can’t be absolutely sure you can trust doctors. You need another opinion.
Source: Institute of Medicine. This is the original report published first in 1999 which created a stir in the medical industry, the ripples of which are still being felt today.
There is nothing “golden” about the first hour after the accident. At least not for the patient. That’s because survival rates do not drop off precipitously 60 minutes after an injury. In fact research has been unable to establish that there is any “magical time” for saving trauma victims.
Source: Mike Danko Aviation Law Monitor
Think of it as a timeline stretching for hours with key moments where key things must be done just right at just the right time. This is SATIB24’s job.
Source: Quantified self. Peach colour is health and function, blue is intervention
Some typical settlements:
$2.7 million (failure to pick up a spinal cord compression in time which resulted in paraplegia)
$725 000 (wrongful death due to failure to detect a heart attack happening)
These can happen in lodges, hotels and camps. You want the SATIB24 doctor on the hook for these risks, not your staff.
Source: Lafferty, Gallagher & Scott LLC – specialist law firm
Dr. Simon King- Blackplan
High Potential for Loss
Limited time to respond
Source: Dr. Simon King
It is within reach of every business.
SATIB24 is the first step in that direction and helps you do whatever is needed to strengthen and protect your business.
Module 1: What is an Incident Management System?
Module 2: What is a Critical Incident?
Module 3: Roles & Responsibilities
Module 4: Procedures
You will learn who should use them and when.
Emergency Response Plan
Emergency Response Team roles
How to choose people for those roles
And other useful skills
After Receiving the Orientation Pack we strongly suggest having one person (think of it as a site champion for this initiative) call us to make personal contact. We can then discuss further needs you might have.
Because further needs may involve visits and equipment and training and workshops and in short, additional costs, we can provide a sensible opinion about whether contracting other providers and incurring cost are useful and advisable to you or not.
We remain your advocate and look after your interests in all ways.
Yes, any SATIB client can access S24 for any critical incident which can significantly affect their business, assets or Human Life
However be aware that if you do not have specific emergency evacuation or emergency services insurance cover then you may have to pay the costs of other service providers yourself.
We strongly recommend that you call S24 first. Not doing so may result in:
Aviation law states that no aircraft may take off or land at an unlit airstrip after dark or before sunrise.
Can altitude do more harm than good to the patient i.e. are they fit to fly?
Not every case is best managed with a helicopter and a heli is not always available. If it is, we will get it.
Can I access a plane/helicopter through S24 at any time?
Emergency service providers i.e. air ambulance, paramedics, ground ambulance etc.
Crisis Communication experts
Registered Trauma counselors
Other experts i.e. National disasters teams, repatriation experts etc
What resources can S24 make use of in an event of an emergency incident?
It is not advisable for you to incur costs privately during an incident without the advisement of S24 as you may not be able to get reimbursed for these costs.
If a client has travel insurance, will S24 contact them?
We always have two managers on standby to take your calls.
Refer to your most recent protocol document for the numbers and do a test call.
What do we do if we cannot get through to S24?