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Friends and Family Test: Patient Feedback Tool

The Friends and Family Test (FFT) is a feedback tool that enables patients to share their experience, aiming to enhance services. Results from December 2015 to February 2016 included valuable comments for improvement.

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Friends and Family Test: Patient Feedback Tool

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  1. Friends and Family Test (FFT) Ibraheem Jawad Head of FFT

  2. What is it? • Feedback tool which allows patients to have the opportunity to provide feedback on their experience • Can be used to improve service for patients

  3. Our results • December 2015:

  4. January 2016:

  5. Some comments

  6. Feb 2016

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