BUS 103 Business Management. Business Management BUS 103. Course: This course will provide a comprehensive readable introduction to management theory and practice in English. The course will integrate a classical and modern concepts so students can interact in a real word organization.
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Students will be able to learn and grasp: Management key concepts and terms/ Management theory and history/ Management process.
Introduction To Business
Business for profit buying & selling
In the by labour for consumers goods & services
Means of business exchange of goods and
Aim of business wealth, profit, wealth
Risks of business -changing technology (If new
machines or new theories
appears, rest is history)
-changes in consumer
preferences (People change
every day and their ideas and
likes too. People go after fashion)
-competitive threats (If people
make the same product but less
in price, this will affect business)
-government policies (taxes, no
deals with certain countries etc.)
(strong market position)
pollution and ecological
satisfaction of buyer)
-Activity of regulating daily
to day operation in an
-Getting policy decisions
-Term used in circles.
counterthreats(make plans for
the organization & be prepared
for any competition).
-Establish authorities (say who is the
-Allocate resources (make business)
goal (supervising all basic function
of management for success of
(we live in an information age and technology
changes and develops every day).
develop team work spirit. (every employee
joins forces with his colleague, shares ideas
lets the workers make decisions and increase
of knowledge (use science in work, ideas,
experiments, concepts etc).
communicates and learns)
& for more development & profit)
the company, thy should be satisfied)
a must for raw material)
useful to it’s country)
should feed his employees
with info) and be a good
person with them.
(check if understood and
and take good decisions on
time) initiates change.
people e.g. engineers, surgeons,
with other people
for overall management) make
plans + put instruction +
prepare budgets etc).
(responsible for effective
performance of departments).
There are many scientists who contributed to the field of management. They developed theories in the area.
employees should be specialized and
have experience in their fields).
-select skillful workers.
-incentives (prizes or bonus) for good
rest after working eight hours).
hours differs from one employee the other).
-bonus (work more and there is a new system
giving you a prize)
categories ( Technical , Financial, Accounting)
(he cares about the function of categories in
comes where employees accept authority of
administration man not an economic man.
(he should lead, select, choose, decide and not
count profit and loss only)
(He cares about people and not machines)
(he studied the application of psychology in work)
dissatisfaction to the workers (he is important for
the study of behavior at work)
employees share same power and beliefs.
“hierarchy of needs”
He is interested in humane view.
-Labour (employees “good” + worker “bad”)
-Price levels (changes could create problems)
-Government tax policies
-Customers (business is based on customers)
-Technology (new products, tools, machine)
could be high or low, change and effect
business causing loss or gain.
could effect business
successful or failure.
(Used over a long period of time)
(used for only specific periods)
Based on facts
By following rules (guide for action), methods (step of procedure) and
projects (type of plan), the plan is devised and executed.
(follow the rules and the plan will be good).
It includes methods such as polls output, brainstorming.
It comprises input and output analysis,
Kinds of plans
Process of deciding objective,
resources and policies.
Time Horizon: -Several years - One year
Scope: - wide range of activities - narrow
Degree of detail: -simplistic generic - finer details
By the end of this chapter the students will
Theory of organization
Overall objective of the
More specific overall objectives
Department and unit objectives
Performance personal development objectives
The success of any organization depends on it’s principles. Basic principles should be observed.
and managers, success will follow.
cost is efficiency.
a number of executives.
department has it’s own function
6.Scalar Principle the chain of command or line of
authority must be clarified, every
subordinate should know his superior.
7.Unity of command and one superior and no confusion.
unity of direction
8.Authority and Responsibility they should co-exist, found together.
9.Balance and flexibility balance between centralization
(authority in the hand of one manager)
and decentralization (the opposite).
10. Continuity and Flexibility manager should continue working and
be flexible to give effective lead.
(connected) (some work in every department
but different names of department.
a project manager.
Superior Superior Superior
What does staffing need?
Select employees choosing best employees
1)Job Description Describes the work and the
requirements for the job e.g. job
titles, job responsibilities, working
conditions, job knowledge.
2)Application Forms This is a universal system where the
applicant fills a form to be could for
3)Employment Tests Tests are considers essential part in
the e.g. intelligence recruitment
Tests personality the test measures.
Tests interest capacity for learning,
tests achievement ability to reason,
tests dexterity and some physical
4)Interviewing it is a conversation between the
applicant and the interviewer to decide
if the employee fits in the position or no.
5)Physical Examination it is a medical check up for the (new)
freshly recruited employee (to check that
there are no diseases and that the
applicant meets the job requirements).
6)Orientation it is concerned with the process of
welcoming the new employees or
orienting them to the rules and
procedures of work.
relationship to one another their supervisors together with their
development of his subordinates.
and tries to solve them, use their talents and encourage their capabilities.
3. Career planning: this is the philosophy of HRD, to formulate career
strategy. People perform better when they feel
trusted and see meaning in what they are doing.
4. Training: this is the outcome (result) of performance a
appraisal and career planning.
5. Organizational Development OD: This function includes periodic surveys for employees to make sure of their psychological health.
Types of conflicts
1. Individual : it happens or it is found when more motives block each ether. It means when you have more them one problem.
2. Role Conflict: when an individual performs a number of roles and wants to be perfect in all and be can not. (e.g. being a good person, a good father or mother, a good employee, all at the some time an you con not fulfill).
1-Problem solving method: find a common interest between employees.
2-Avoidance: another way to overcome a conflict is it a void it, do not confront.
3-Smoothing: playing down differences and emphasizing common interest, is say what is good and bad in both parties.
4-Compromise: no one is loser or a winner all is solved by negotiation.
5-Confrontation: apply strength against each other, face the problem.
Influence group Close and general
activities to supervision to be
achieve goals. sure that worker do their
What about the superior himself? Is the manager evaluated. The answer is yes.
It is a tool to assess the leadership style (the style of the superior or the manager).
job (the owner does not care that much).
low for job (he cares about employees more so
the relationship is good).
Task (TO) Orientation Relationship (RO) OrientationEffectiveness
Manager Directs Manager has Extent to which a
the subordinated personal relationship. manager is successful
to achieve the goal. in his position.
E.g. job done or not. E.g. employees like E.g. the subordinate
him or not. Wants him at work or
Communication has purposes such as:
1. Gain communication. When the superior communicates with the subordinate, he is committed to do the job.
2. provide data for information. When the employee know all the date, he can easily decide what could be done in the job.
3. Clarify tasks and responsibilities (communication leads to clarity, the employee knows exactly their job).
Communicator message medium
Noise feedback decoder
To reach the best result
Figure Maslow need hierarchy model
Level 1 (physiological needs)
Level 2 (security)
Level 3 (affiliation)
Level 4 (esteem)
Level 5 (NFS)
Controlling is determine what is being accomplished.
(check if the employees are following the rules, monitor their performance and if there is any fault, correct it)
(the performance of the employee should lead to the organization objective)
Ensures that commitments are carried.
(make sure the plans are carried out).
Planning has a close relationship to controlling
(unify understanding policy and procedures)
(if the worker understands the rules and policies of the work, he will follow the procedures, is steps
E.g. no salesman must change any price the company makes it insteadof
Check the right quantity right quality at the right time
e.g. at the airline, the luggage should reach the passengers at the right time, and the same bags.
Is the data gathered for better results
(information for correction
e.g. electronic funds transfer, money moves quickly from one country to another
Slow manual system, due to the feedback.
Directed to evaluate other firms (companies) for possible merger (join companies together) or find strengths and weaknesses for competition
Used to improve internal control systems. It is in the form of periodic assessment for evaluating present past and future performance.
AssetsLiabilities Share holder’s equity
Items owned Amounts owed Amounts to
by the company to various creditors owners or those
(things belong corporation’s (outside with shares
the company) the company)
Decision Maker Problem
Outcome Objectives Environment
Evaluating the decision
Modern management concepts
By the end of this chapter students are acquainted with management concepts such as:
It has three types
department in the and measure the on the best
company. company With them. Company
(BPR) is means for total customer satisfaction and best results.
the company to increase it’s
People must accept the change.
the new place.
process that gives the employee
power to create and decide.
you gain more volume.
the company become competitive.
subordinate identify their goals in their organization.
technique to affect the structure and style of the
role of the supervisor vanishes (is deleted) as every
individual is evaluated according to standard and not
personally, due to the objectives put by all employees.
stimulates subordinates motivation.
Reasons for outsourcing