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Insuring Sensitive Processes through Process Mining. Jorge Munoz-Gama and Isao Echizen. Insuring Sensitive Processes through Process Mining. Insurance Company. Insuring Scenario. Clients. Objects. Data. Processes. Service Provider.

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insuring scenario

Insurance Company

Insuring Scenario

Clients

Objects

Data

Processes

Service Provider

process mining in a nutshell1
Process Mining in a Nutshell

REALITY REFLECTION

?

?

LOGS

THEORY

REALITY

process mining
Process Mining
  • Process mining is a process management technique that allows for the analysis of processes based on real event logs, and using formal models.

Process Mining: Discovery, Conformance and Enhancement of Business Processes

by W.M.P. van der Aalst,

Springer Verlag, 2011 (ISBN 978-3-642-19344-6).

architecture for insuring processes
Architecture for Insuring Processes
  • Formal Model as Policy
    • Formalism and non ambiguity
    • Variety of widely used model formalism: Petri nets, EPC, BPMN, BPEL, YAWL, …
    • Graphical representation for an easy comprehension
    • Wide range of formal techniques and software

Insurance Policy

modeling

Alpha Miner

  • Alpha ++
  • Genetic Miner
  • Fuzzy Miner
  • Genet
  • ILMiner
Modeling

Process Mining DISCOVERY

validation
Validation
  • Validate with know benchmarks
  • The results are “compared” with

the expected values

  • Comparison not trivial because non model-driven execution
    • Fitness based on alignments
    • A* algorithm to find the optimal path on the model corresponding to each case
      • Based on costs

Process Mining CONFORMANCE

  • * A. Adriansyah, B. F. van Dongen, and W. M. P. van der Aalst,

“Conformance checking using cost-based fitness analysis,” in EDOC.

validation1
Validation

Execution

Optimal Alignment

forensic

A- posteriori

  • Each trace = claim
  • Same fitness conformance technique as before
    • (based on alignments)
  • Locate where the problem is and who is accountable
Forensic
forensic1
Forensic

Claim

Optimal Alignment

re design

Insurance Company not want to expose

to much risk, i.e., insure the real process

and only the real process (not all possible situations)

  • The real process may change with the time (Concept Drifting) – so the policy agreement
  • Conformance techniques to assess how precise is the model
    • Precision dimension
    • Based on “escaping points”
      • Points where the model allows more behavior than the one reflected in the log
Re-design

Process Mining CONFORMANCE

  • * J. Munoz-Gama and J. Carmona, “A fresh look at precision in process conformance” in BPM,.
implementation prom
Implementation (ProM)
  • Main Tool for Process Mining
    • Extensible with plug-ins
    • Platform independent
    • Open-source and free
    • Widely used by the industry and the researchers

http://www.promtools.org/prom6/

discovery implementation
Discovery Implementation
  • Alpha, Genetic, ILPMiner, …
fitness implementation
Fitness Implementation
  • PNetReplayer Package
precision implementation
Precision Implementation
  • ETConformance Package
conclusions and future work
Conclusions and Future Work
  • Insurance of Processes based on Process Mining
  • Schema Based on Formal Model as Policy
  • Cycle of insurance:
    • modeling, validation, forensic and redesign
  • Not only control flow dimension
    • Other dimensions: roles, performance time, social organization, …
more information
More Information

Insuring Sensitive Processes through Process Mining

Jorge Munoz-Gama and Isao Echizen

Autonomic and Trusted Computing(ATC) 2012

Process Mining: Discovery, Conformance and Enhancement of Business Processes

by W.M.P. van der Aalst,

Springer Verlag, 2011 (ISBN 978-3-642-19344-6).