Navigation Best Practices for Student Success

1. Navigation Best Practices for Student Success Lauren Hadley, Director of Manufacturing Programs, Shoreline Community College Mike Brandstetter, DOL Grant Project Manager, Bates Technical College Anna Bennett, WISE Grant Manager, Renton Technical College Olivia Cookson, Navigator, Renton Technical College

2. Session overview • Brief introductions and audience poll • Definition of a navigator • History – Why the guidebook was created • Highlights of the WISE Career Navigation Best Practices Guide • Supporting a variety of programs • Supporting veterans • Job readiness skills • What the data says – before and after TAACCCT funding • Student success discussion

3. Introductions • Lauren Hadley – Shoreline Community College • Mike Brandstetter – Bates Technical College • Anna Bennet – Renton Technical College • Olivia Cookson – Renton Technical College • Audience check-in – What do you want to get out of this session?

4. Why was it created? History of the Guidebook

5. What is a navigator? • Student outreach and marketing • Workforce system liaison • Connecting with employers • Business, industry and labor liaison • Job search and career counseling resource • Case manager • “Wrap around” services connector • Grant required data collection and forms • Other duties as assigned depending on the type of program you are working with

6. Example: Canvas Page

7. Student Story: Christian

8. Highlights from the guidebook – Supporting a variety of programs: RTC • On Campus, Daytime: • Construction Trades Preparation • Welding • Major Appliance and Refrigeration Technology • On Campus, Nighttime: • Construction Management • Leadership in the Trades

9. Highlights from the guidebook – Supporting a variety of programs: RTC • Off Campus (30 minutes away) • Commercial Building Engineering • Off campus (1.5 hours away) • Construction Trades Preparation (Tulalip Tribes)

10. Highlights from the guidebook – Supporting a variety of programs: RTC On Campus, Daytime • Welding, Major Appliance and Refrigeration Technology (MART) • Navigator embedded in classroom • Office is on the way to cafeteria  • Navigator arrives early on campus 2 days/week • Frequent, in-person, one-on-one Navigation

11. Highlights from the guidebook – Supporting a variety of programs: RTC On Campus, Nighttime • Construction Management, Leadership in the Trades • Navigator visits classroom on scheduled basis • Navigator stays late 3 days/week • Quarterly group, phone/email and one-on-one Navigation

12. Highlights from the guidebook – Supporting a variety of programs: RTC Off Campus (30 Minutes) • Commercial Building Engineering • Navigator visits classroom on scheduled basis • Navigator visits over lunch – and brings snacks! • Quarterly group, phone/email and one-on-one Navigation

13. Highlights from the guidebook – Supporting a variety of programs: RTC Off Campus (1.5 Hours) • Construction Trades Preparation (Tulalip Tribes) • Navigator, Coordinator and Manager visit on scheduled basis • WISE Navigator works closely with Tribal Navigator • Quarterly group, phone/email and one-on-one Navigation

14. Highlights from the guidebook – Veterans and navigators Veterans benefits • Federal benefits: financial/medical/support • State benefits • Institutional benefits • Prior learning credit

15. Highlights from the guidebook – Veterans and navigators Relating to veterans • Vocabulary • Unique stressors • System transition • Structure • Team outcomes

16. Highlights from the guidebook – Veterans and navigators Legal provisions that support veterans • Protections • USERRA • State employment laws • Preferences • Federal veterans preference • State preferences • Private employers • Consumer laws

17. Highlights from the guidebook – job readiness skills • Resume building (master & targeted) • Employment letters • Job search process • Interviewing skills • Networking • Building your career plan

18. Navigation Statistical Analysis

19. Methodology – Data Collection

20. Methodology – Sample Size • 329 students • 1,361 Navigation Records • 5 Different Programs • Construction Trades Preparation • Welding • Major Appliance and Refrigeration Technology • Commercial Building Engineering • Construction Management/Leadership in the Trades • Statistics done by 3rd party evaluation firm: 3SI

21. Methodology – Definitions • Completed • Any industry-recognized credential • Employed • Must be non-incumbent on entry • Must complete and exit • Must be employed within 3 months of exit • Know your audience and make sure they understand these

22. Methodology – Limitations • Not every single Navigation event was recorded • Embedded in the classroom • Announcements, quick questions won’t appear • Tulalip Tribes hired their own Navigator • This analysis removed “Orientation/Intake Session” • These are school and program-specific. Be careful with extrapolation.

23. RTC Navigation – The Basics

24. # of Students Who Receive Navigation by Count of Sessions Note: chart includes all participants in the data set regardless of completion, employment or incumbent status

25. RTC Program Outcome Values Note: DOL definitions have been applied to employment measures -- completion is measured for all participants while employment can only be measured for participants who have completed and exited WISE and are non-incumbents (incumbents are employed by definition)

26. RTC Navigation by Demographics and Program

27. RTC Employment Likelihood and Navigation Note: DOL definitions have been applied to these calculations – employment likelihood is reported for participants who have completed and exited WISE and are non-incumbents (incumbents are employed by definition); navigation counts are based on the participants used to measure the employment likelihood since they have exited and received a full set of navigation

28. Navigation Analysis: Conclusions @ RTC • Most students see the Navigator in group sessions • > 70% of students see the Navigator more than once in their education • There is some correlation between # of Navigation sessions and employment likelihood • This effect appears to flatten out after ~8 sessions

29. Student success discussion You’ve heard what we’ve done, what works at your organization?

30. Questions? This workforce product was funded by a grant in the amount of $9,994,854, representing approximately 56% of program costs, awarded by the U.S. Department of Labor’s Employment and Training Administration. This product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor make no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. WISE is led by Centralia College and the Center of Excellence for Clean Energy in partnership with the Centers of Excellence for Aerospace & Advanced Manufacturing and Construction. Shoreline Community College, Renton Technical College and Bates Technical College are equal opportunity employers/programs and auxiliary aids and services are available upon request to individuals with disabilities.