MiContact Center Campaign Manager

1. MiContact Center Campaign Manager

2. Mitel Phone Manager - Exclusive to MiVoice Office 250 EFFICIENCY EMPLOYEE PRODUCTIVITY FEATURE ACCESSIBILITY COST EFFECTIVE HYBRID CONVERGENCE EASY TO DEPLOY & MAINTAIN USER WEB PORTAL Enhance Staff Productivity, Customer Service and Lower your overall Total Cost of Ownership

3. MiVoice Desktop Portfolio Accessories Line Interface Module 5360 Executive Set GigE Stand PKM 12 and 48 – 5324 / 5330 / 5340 5340 Premium Business Phone Cordless Handset / Headset 5330 Mainstream Business Phone MiVoice Conference Phone 5324 Mainstream KeySystem Phone 5320 Entry Enterprise Phone 5312 Entry Key System Phone 5304 Basic Display Phone MiVoice SIP Phones 5603, 5604 & 5607 MiVoice DECT 5610 MiVoice Digital Phones 8528 & 8568 Digital Phones 8528 & 8568 5610 IP DECT

4. MiContact Center Campaign Manager • Progressive Dialer designed for SMB • Uses MiVoice Office 250 to make calls • Handles ‘do not call’ lists • Browser user interface for supervisors • Staff use Phone Manager Pro version • Real-Time campaign dashboards • Simple CSV file imports • Integrates to MiContact Center Office (CSM) • Call Blending for inbound staff • Screen pop and edit customer data • Fantastic ROI proposition • Value Proposition • Huge increase in staff productivity • Increased customer sales • Reduce inbound idle time • Value Proposition • Utilize existing investment in PBX & CSM • Does not ‘burn’ data like a predictive dialer • Value Proposition • Deploys easily • Easy to manage from a central location rather than individually on each users PC

5. System Dashboard • Four primary stats • Calls Today • Answered Calls • Decision Maker Contacts • Sale • View multiple campaigns • Simple Traffic Light for data status • # Users assigned • Call Backs Due Supervisor Simple overview of all live campaigns

6. Campaign Dashboard • Same Four primary stats • Data Usage chart • Results breakdown • Live users view Supervisors drill into Campaign performance

7. Do Not Call Lists • Create multiple lists • Group together • Assign Group to campaigns • Clean data on import and retrospectively Stay compliant with Government regulations

8. Import Simple File Format data • Import manually or automatically • Configure data file properties • Map and Assign Text fields to Campaign Data Fields • System validates ‘good’ telephone numbers Load Campaign Dialing data easily

9. Calling Strategy and Result code tracking • Use Disposition Codes to control the ‘pacing’ of the dialer • Configure codes to analyze KPI stats • Map and Assign Text fields to Campaign Data Fields • System validates ‘good’ telephone numbers Set rules for how customers are called and analyze results

10. Call Blending for inbound agents • Inbound calls always have priority over outbound calls • Recover wasted time at quiet periods for inbound calls • Set ‘call blending timer’ on a ‘per user’ basis • Report on combined activity with CSM Recover ‘free time’ for inbound staff at quiet times

11. Mitel Phone Manager User Software • Shows user’s own stats • Left side shows call data • Right side shows actions • Call Control • Disposition Codes • Login / pause / End Wrap

12. MiContact Center Campaign ManagerThank You