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Smile 2. Product Presentation. SMILE, because your incoming calls will never give you a second chance to make a “First Impression”. What is Smile ?. Smile is a PC based operator console solution. It combines the call processing power of the PBX with the information and storage power of a PC.

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smile 2

Smile 2

Product Presentation

slide2

SMILE, because your incoming calls will never give you a second chance to make a “First Impression”.

Product Presentation

what is smile
What is Smile ?

Smile is a PC based operator console solution.

It combines the call processing power of the PBX with the information and storage power of a PC.

It provides a directory database and rich graphical user interface for easy call handling.

Smile runs on a Windows platform and has been specially designed for the Nortel CS1000.

Smile

Operator Console(M2250 – CIU)

CS1000

Product Presentation

smile highlights
Smile Highlights

• Cockpit philosophy

• Thermometer (Calls waiting)

• Busy Lamp Field

• Repository multi-criteria search

• Express Messaging

• Networking, LDAP, Emails

• Embedded Tutorial

• etc ...

Available languages:Danish, Dutch, English, French, German, Italian, Spanish

and Russian

Product Presentation

busy lamp field
Busy Lamp Field

The BLF (Busy Lamp Field) provides the status of the internal phone sets.

At any moment the operator knows the status of the looked up person

and thus is able to handle correctly the incoming call. (Do it right the first time).

Product Presentation

ldap lookup and update
LDAP LookUp and Update

2. What’s Mr Douglas

mobile number ?

3. The mobile number

Is 0475/123456

Local DB :

1. Dupont Jean 123

2. Janssen Dirk 135

1. Incoming call for

Mr Douglas

PSTN

LDAP Directory Server

Smile is an LDAP client.

Smile can query the LDAP Directory Server to find out contact information.

It can also synchronize its own common data (name, department, extensions, ...) with an LDAP Directory Server.

Eliminate redundant tasks.

No need to maintain multiple database.

Simplify administration tasks, Improve accuracy, Save time !

4. The Smile Operator

extends the caller to

Mr Douglas mobile

Product Presentation

smile is web enabled
Smile is Web enabled

• 5 predefined URL.

• Use Copy/Paste and Post Dial button to dial a number from the web pages.

Product Presentation

send e mail
Send e-mail

• The operator can send an e-mail to the selected person in his local directory.

• To send the e-mail, smile will use the ‘Preferred mail client’ defined in Internet Explorer.

• Available in the Smile Premium package.

Product Presentation

personal notes
Personal Notes

• The Personal Note facility allows users to update their personal note by sending

an e-mail to Smile. This personal note will appear automatically when the Smile

operator will select the record of the user.

Smile Mail Service updates the

Mr Dupont’s Personal Note

in Smile DB

Mr Dupont send an Email

to Smile: I will be absent ...

Mr Dupont’s Desktop

Email Server

Product Presentation

personal notes1
Personal Notes

• The Personal Note facility allows users to update their personal note by sending

an e-mail to Smile. This personal note will appear automatically when the Smile

operator will select the record of the user.

• The subject of the e-mail may contain the Personal Note expiration date.

After that date, the personal note will be automatically deleted.

• A reply can be automatically generated to advice the user that his personal notes

has been successfully updated.

• It interacts with the most popular e-mail system using the POP3 and SMTP protocol.

Smile Mail Service updates the

Mr Dupont’s Personal Note

in Smile DB

Mr Dupont send an Email

to Smile: I will be absent ...

Mr Dupont’s Desktop

Email Server

Product Presentation

open calendar
Open Calendar

• The Smile operator can open the calendar of a looked-up person.

• The Smile operator will have to have sufficient privileges to open the calendar.

• This functionnality is compliant with Microsoft Exchange and requires the mail client

MS Outlook.

Product Presentation

tutorial
Tutorial

The Embedded Tutorial

• Interface description

• Pickup/Release a line

• Answer a call

• Make a call

• Transfer a call

• Cancel a transfer

• Place a call on hold

Product Presentation

network facility
Network Facility

Modifications done by one operator are seen by all the others.

File

Server

Smile

Workstation

#n

Master DB

Smile

Workstation

#1

Product Presentation

smupdate
SmUpdate

• The SmUpdate allows you to import data from a text file into the Smile phonebook.

• This tool has been optimized to import the Corporate Directory of the TM.

• The SmUpdate can also be used to import other text files as well.

Corporate Directory

SmUpdate

TN,Last Name,First Name,Prime DN,Site\System

"00000","Wouters","Steven","00000","test"

"00001","Wouterske","Steventje","00001","testje"

Smile

Telephony Manager

Other application(eg: MS Excel)

Product Presentation

smile packages
Smile Packages

Smile Advanced

•LDAP Facilities

• Network Facility

• Web browser

Smile Express

•Telephony facilities

• User interface available in 8 languages

• Ideal for standalone configuration

• Phonebook limited to 100 records (contacts)

• SmUpdate

Smile VIP

(Visual Impaired Person)

Smile Premium

• Send e-mail

  • • Personal Notes
  • • Calendar

Product Presentation

smile vip package only available from quentris
Smile VIP Package (Only available from Quentris)

Smile 2 forVisually Impaired Person:

- Screen reader & text to speech. (JAWS Pro)

- Text to Braille terminals.

All info and commands available through the Braille display.

Product Presentation

features comparison table
Features comparison table

Product Presentation

features comparison table1
Features Comparison table

Product Presentation

system requirements
System requirements

Pentium IV, 1.2 GHz

256 Mb of RAM

A video card with a resolution of 1024 x 768 and 256 colors

A 17 inch monitor

1 Gb free on hard disk

1 serial port (Console connection)

1 Parallel port or USB port for the optional Dongle.

1 Network Card for the LDAP, Networking and e-mail features

Windows 2000/XP Prof. or Windows Vista

Premium package extra requirements :

- Send e-mail : e-mail client installed on the Smile workstation

- Open Calendar : e-mail client MS Outlook and e-mail server MS Exchange

- Personal Note : e-mail server compliant with POP3 and SMTP.

Product Presentation

nortel networks compatible product
Nortel Networks Compatible Product

Smile is an OEM product

Smile Express

Smile Advanced

Smile Premium

Available from

Nortel

Product Presentation

smile success
Smile Success
  • Malaysia
  • Morocco
  • Mauritius
  • Mexico
  • New Zealand
  • Nigeria
  • Norway
  • Oman
  • Greece
  • Netherlands
  • Hong Kong
  • India
  • Ireland
  • Italy
  • Kuwait
  • Luxembourg
  • Algeria
  • Australia
  • Belgium
  • Bahrain
  • Egypt
  • Ecuador
  • France
  • Germany

Product Presentation

smile success1
Smile Success
  • Philippines
  • Qatar
  • Russia
  • Saudi Arabia
  • Singapore
  • South Africa
  • South America
  • Spain
  • Switzerland
  • Turkey
  • U.K.
  • US
  • United Arab Emirates

Product Presentation

smile web site
Smile Web Site

http://www.SmileConsole.com

For more information about Smile

please contact

The Smile Team:

Tel.: +32 2 727 15 15

Fax: +32 2 727 15 00

E-mail: smile@quentris.com

Product Presentation