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LifeWorks Employee Assistance Program and Work-Life/Wellness Resource. Orientation for Employees. Agenda. Overview of LifeWorks Services and resources available How to access the program Please feel free to ask questions as we go along!. Key features.

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Presentation Transcript

Overview of LifeWorks

Services and resources available

How to access the program

Please feel free to ask questions as we go along!

key features
Key features

LifeWorks is available to you and your dependents as defined by your benefits plan

No additional cost to you to use the program as often as you like

Fully bilingual (English/French)

National service

Available 24 hours per day, 7 days per week

Support by telephone, online via, and in-person

Educational materials on a variety of topics

TTY access for the hearing impaired

LifeWorks is a voluntary and confidential program


Confidential vs. anonymous


Intake process

how does the program work
How does the program work?

Ease of use: one toll-free telephone number for all of your issues

Call triage process

Immediate telephonic counselling available

Referral to in-person counselling available

Helpful, educational materials and resources available

Research conducted on your behalf

Available online at and via mobile app

our counselling approach
Our counselling approach

May take place over the telephone or in person

Short-term, solution-focused counselling

Number of sessions varies and determined on a case-by-case basis

who are our eap counsellors
Who are our EAP counsellors?

Minimum 5 years’ experience

Master’s degree in psychology, social work or another human services field

Members of their respective professional body

when to use lifeworks
When to use LifeWorks

Your toddler is waking up every night at 2 am and you’re exhausted.

You’d like to be saving more for retirement, but money is tight.

You need to find a summer camp for your 5th grader.

You’re going through a divorce and you’re worried about finances, where you’ll live, and how your kids are coping.

You’ve started a new exercise program and you really want to stick with it.

emotional well being
Emotional well-being
  • Relationship, marriage and family issues
  • Stress-related issues
  • Balancing work/life
  • Mental health concerns such as depression and anxiety
  • Grief and loss
  • Addiction and recovery
  • Anger management
  • Services & tools:
    • Ceridian Depression Centre
    • Resiliency tutorial
    • Stress assessment
    • Depression assessment
parenting and childcare
Parenting and childcare
  • Child-rearing challenges
  • Single-parenting and blended families
  • Pregnancy, infertility and adoption
  • Holiday planning
  • Special needs
  • Bullying
  • Services & tools:
    • Childcare Locator
    • Summer Camp Locator
    • Career Cruising for Teens
    • New Parent Kit
    • ‘Becoming a Parent’ booklet
    • Child Safety Kits
    • ‘Questions Parents Ask’ blog
caring for older adults
Caring for older adults
  • Caregiver support and resources
  • Alzheimer's, dementia and other health issues
  • Long-distance caregiving
  • Living independently
  • Coordinating in-home care
  • Searching for and assessing assisted living and long-term care facilities
  • Services & tools:
    • Older Adult Safety Kit
    • Facility Checklist
    • Home Safety Checklist

Kindergarten and early education

Communicating with teachers and administrators

Homework and grades

College/university planning

Career planning and lifelong learning

  • Personal budgeting
  • Managing debt
  • Saving and investing
  • Basic tax planning
  • Buying a home
  • Basic retirement planning
  • Services & tools:
    • Online Financial Toolkit
    • ‘Your Money’ blog
    • Financial calculators
    • Online budget worksheet
legal issues
Legal issues
  • Speak to a lawyer for up to 30 mins at NO COST!
  • Family law
  • Real estate law
  • Bankruptcy
  • Criminal law
  • Estate planning
  • Services & tools:
    • Divorce Toolkit
    • Complete Will Kit (online)
    • Up to a 25% discount off services beyond the consultation (exceptions: Employment and Business law)
health and wellness
Health and wellness
  • Diet and physical activity
  • Stress reduction
  • Healthy aging
  • Living with a disability or chronic condition
  • Getting the sleep you need
  • Services & tools:
    • Eating Well Program: telephonic coachingwith a registered dietitian
    • Ceridian Stop Smoking Centre
    • ‘Feeling Good’ blog
    • Healthy Weight Calculators
    • Nurse Line
work and career
Work and career
  • Co-worker relationships
  • Interpersonal and communication skills
  • Navigating workplace changes
  • Time management
  • Relocation
  • Shift work and telecommuting
  • Career progression/change
  • Services & tools:
    • ‘Work-Life Balance’ blog
midlife and retirement
Midlife and retirement
  • Work after retirement
  • Empty nest issues
  • Growing as a couple
  • Life and retirement planning
  • Services & tools:
    • Online toolkit – Planning Your Future: Life, Work and Relationships After 50
everyday issues
Everyday issues

Home improvement issues

Moving and relocation

Locating community resources

Locating a family doctor

Volunteer opportunities

easy to use by phone
Easy to use by phone

Access all services through one toll-free number

24 hours a day, 365 days a year


with www lifeworks com you can
With you can...

Search for information confidentially under five categories – Work, Life, Family, Health & Money

Find hundreds of expert articles as well as online toolkits, booklets, and recordings

Listen to podcasts and audio recordings

Use interactive tools on budgeting, investing, home buying, health and retirement planning

Email a consultant with an inquiry or arrange a call

Order materials for delivery such as booklets, CDs and packets

ceridian lifeworks mobile
Ceridian LifeWorks Mobile
  • Access conveniently from your smartphone – and it’s FREE!
  • Device operating system requirements:
  • iPhone: Operating System (iOS) 5 or higher (check Settings / General / Version). This is different from the model number. Most iPhone 3 and 4 models run on iOS 5 or higher.
  • Android: Operating System 2.3.3 or higher
  • BlackBerry: Version 6.0 to 7.1
how to contact lifeworks
How to contact LifeWorks

By Phone

Toll-free: 1.877.207.8833

En français: 1.877.307.1080

TTY: 1.877.371.9978


User ID: xxxxxxxxxx

Password: xxxxxxxxxx