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DIR Accessibility Initiatives. Jeff Kline, Statewide Accessibility Coordinator Texas Department of Information Resources June 8, 2011. Agenda. Overview of the IT accessibility landscape DIR “E” Accessibility Strategy. DIR Accessibility Initiative. Overview of the IT accessibility landscape

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Dir accessibility initiatives

DIR Accessibility Initiatives

Jeff Kline, Statewide Accessibility Coordinator Texas Department of Information Resources

June 8, 2011


  • Overview of the IT accessibility landscape

  • DIR “E” Accessibility Strategy

Dir accessibility initiative
DIR Accessibility Initiative

  • Overview of the IT accessibility landscape

  • DIR “E” Accessibility Strategy

Accessibility is about all of us
Accessibility is about all of us.

See Presenter’s notes

Disabilities are no longer confined to traditional definitions, especially with the growing need to embrace aging workforces and citizens.

People with disabilities


Nonnative language

speakers & low literacy

Temporary disabilities

16% of world population is disabled*

Everyday situations disable certain senses temporarily

Globalization is driving many people to communicate in nonnative languages

By 2025 nearly 20% of the

industrialized nations’

population will be over 65

Objectives of accessibility laws
Objectives of Accessibility Laws

Equal opportunity


For most people technology makes things easier.

For people with disabilities,

technology makes things possible.

President’s Council on Disabilities

International standards
International Standards

New, emerging, and evolving regulations, standards & guidelines drive accessibility requirements around the world.

  • United States Federal Laws

    • Section 504 of the 1973 Rehabilitation Act

      • Prohibits organizations and employers from excluding or denying individuals with disabilitiesan equal opportunity to receive program benefits and services. http://ericec.org/sect504.html

    • Americans with Disabilities Act (ADA) of 1990

      • National mandate to eliminate discrimination against people with disabilities.

      • www.ada.gov/pubs/ada.htm

    • Section 508 of the 1973 Rehabilitation Act (Amended in 1998) Refresh Pending

      • Applies accessibility standards to procurement and development of electronic and information technologies by federal government agencies.

      • www.section508.gov

    • Pending DOJ ADA Title II and III Revisions

      • Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities and Public Accommodations.

      • www.ADA.gov

Texas Gov. Code 2054

Texas Adm. Codes 206/213

WCAG 2.0

ATAG 2.0


Increasing government legislation globally
Increasing Government Legislation Globally…

  • Portugal

  • Netherlands

  • Germany

  • Sweden

  • Ireland

  • Canada

  • U.S.

  • Brazil

  • Japan

  • China

  • Australia

  • India

  • European Union*

  • UK

  • Italy

  • Switzerland

  • Spain

Accessibility-related litigation & legal inquiries in the U.S.

June 1,2011: $16M settlement to compensate hard-of-hearing and deaf customers who had difficulty accessing banking services.

Sued by NFB for inaccessible website. Settlement of $6M not including legal expenses, site remediation, and other incidentals.

Major tech company and TX HHS sued by NFB – Software is inaccessible to blind State of TX employees.

PMI (US-based organization) sued in UK due to inaccessible training application.

Sued by DoJ for ADA violations. Settlement terms: must provide accommodations for deaf and hard of hearing students.

Fined by State of N.Y. for special pricing available only on inaccessible websites.

Sued by NFB and state employees because web applications wereinaccessible to the blind. Settled.

Sued by individuals. Inaccessible online services included in ruling.

ADA settlement over inaccessible ATMs.

Current state of texas agency eir accessibility
Current State of Texas Agency EIR Accessibility

  • Agency EIR accessibility initiatives achieving varying levels of progress

    • Larger agencies demonstrating faster progress

    • Inconsistency in accessibility coordinator position staffing

      • Many instances of EIR accessibility responsibilities “incremental” to regular duties

      • Organizational placement impacts effectiveness

      • Not all agencies have a documented accessibility coordinator (now fixed)

    • Many agencies still lack understanding of EIR Accessibility and its impacts

      • Commitment and integration critical to program success

    • No training exists for the accessibility coordinator role

      • Technical training helpful, but not transformative

    • Gaps in skilled resources and tools

    • Baselines and goals not established; results mixed

      • Inaccuracies in self reporting

    • “Checkbox” compliance not mapped to results (IRDR self reporting)

    • Budget challenges

Dir accessibility initiative1
DIR Accessibility Initiative

  • Overview of the IT accessibility landscape

  • DIR “E” Accessibility Strategy

Dir e accessibility mission objective
DIR “E” Accessibility Mission Objective

  • Establish leadership, provide oversight, and deliver guidance to all Texas agencies and institutions of higher learning in support of EIR accessibility initiatives in support of

    • Texas Government Code 2054, Subchapter M

    • Texas Administrative Code Chapter 206

    • Texas Administrative Code Chapter 213

Dir roles and responsibilities in state eir accessibility
DIR Roles and Responsibilities in State EIR Accessibility

Triad strategy to

  • Establish leadership for statewide EIR Accessibility

  • Provide oversight of agency initiative progress

  • Deliver guidance through consulting, online resources,

Establish leadership
Establish Leadership

  • Communicate DIR’s accessibility mission/objectives

  • Lead by example

    • Execution of “A” Framework

    • Model of EIR accessibility

  • Provide online EIR accessibility resources to Texas agencies and industry

    • Best Practices

    • Technical information (local and linked)

  • Facilitate collaboration across Texas agencies and industry

    • Accessibility Coordinator collaboration workspace / discussion forums

    • PESO

    • Monthly Tech Lunch

  • Develop DIR technical SME capability

  • Utilize the ACT to identify, prioritize, and facilitate EIR accessibility projects

  • Provide oversight
    Provide Oversight

    • EIR Accessibility Policy

      • Policy development

        • Integration into related, standards, guidelines, etc

      • Rule and policy reviews / revisions

      • External factor impact analysis

        • Federal (Sect. 508, DoJ, etc.)

        • Government and Industry Standards (W3C, etc)

    • IRDR accessibility criteria

      • Results based questionnaire

      • Assist with developing corrective actions plans

    • Accessibility website scanning

      • Agency Internet sites

      • Report distribution

    Deliver guidance
    Deliver Guidance

    • Provide EIR on line accessible resources to Texas agencies and industry

      • Vetted best practices library

      • Technical (local and linked externally)

        • Development

        • Testing

        • Process

        • Tools

    • Transformational consulting

      • Strategy Development

      • Implementation Planning

    • Policy consulting

      • Texas statutes and rules

      • Procurement

      • External links to relevant sites

    • Training facilitation

      • Self service tutorials

      • Vendor resources

    Dir accessibility ecosystem
    DIR Accessibility Ecosystem


    • Communications

    • Collaboration

    • Results



    Dir strategic accessibility value vs investment
    DIR Strategic Accessibility: Value vs Investment


    web scanning



    mission/objectives communications


    Transformational consulting



    Online Resources

    Model of EIR accessibility “A” framework execution


    Facilitate collaboration






    IRDR activities


    Technical SME capability

    EIR Accessibility Policy



    = Guidance

    Policy consulting




    = Oversight

    Training facilitation

    ACT activities


    Value to Agencies




    DIR Investment

    (time, money or both)


    • Success, speed and scope of strategy execution dependent on

      • Available resources within and external to DIR

      • Budget

    • Freedom and flexibility for execution of approved work plans / strategies

    • Executive briefings on progress as regular intervals

    Implementation highlights and next steps
    Implementation highlights and next steps

    • Contact information for ALL Texas EIR Accessibility Coordinators complete

    • Coordinator Collaboration workspace up

    • EIR Accessibility Coordinator training plans initiated

    • Providing revised and new EIR Accessibility information on DIR’s web site

    • Preliminary discussions with web scan tool vendors for enterprise scanning

    • Implementing DIR agency plans using the EIR accessibility initiative template

    • Revisions to 1 TAC 206 in progress